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I want to know how to compensate the losses caused by these ghostly matters to the customers, as I am one of the victims myself.
Am I allowed to post without complaining?
My NYC and DAL instances are both back and healthy - so thanks to the PV team and their hard work. I just need someone to make me a fresh ASH and I'm back-in-business...
My VPS is still in a disconnected state.
Yeah, exactly, it should not take this long to migrate a site. I am not sure what balls were dropped, but there were plenty of them…
It's not complicated. You're swearing you didn't get the service that you claimed didn't receive in the chargeback claim but it was still being provided.
That's your opinion. Logically, the migration to the theoretical better experience is already underway, so migrating AGAIN extends the downtime further.
I don't know the reputation of the new company, but that's more important than past experience at the moment.
To be clear, we purchased the hardware and IPs. After recognizing that the company was heading toward closure, and that there was a real risk that clients would lose their data. We discussed the situation and, after asking about the clients and their data, it became clear that without intervention, the data would be lost. We made it our priority to ensure that this didn’t happen, which is why our team has been working hard to get servers back online for everyone.
We've been in business for nearly two decades, and we know how critical data is for everyone. Over the years, we've noticed more often than not, people don't have backups when companies deadpool and their data is lost.
Normally, a migration is a straightforward process. However, this was not a typical migration. We only received the hardware from the 5th through the 8th. Everything came without any passwords, logins, or documentation—essentially starting from scratch to get everything back online. Currently, all VPS nodes are back online except for one node in Dallas. Most dedicated server clients are online (a few have contacted us about being down; we are trying to sort which servers you are on and will follow up in tickets).
If you are still offline, please open a support ticket, and we will investigate and try to get you online ASAP! If you had BGP or any custom setup that isn’t working, please open a ticket so we can get that sorted out for you.
Regarding refunds: Will PureVoltage offer them?
The short answer is no. We received zero payments and have no control over the payment gateways owned by EasyVM. What we can offer is updating invoice dates to reflect any outages or downtime you had. (Please open a ticket for that.) We feel this is a fair offer.
We are committed to providing you with a better service than you had before. We ask that before you initiate any disputes, please give us a chance to work with you and get you online and fully supported!
I opened a ticket over 48 hours ago for my VM still being down in NY (after Ian told everyone NY was back up), and have still not received any response or acknowledgement. Despite following up 2 times & requesting an update on discord.
Please shoot me off a ticket number I'll have someone check on it for you.
server has just became online.
so should i register at your website or stay at easyvm?
Now I want some of those $20/m dedis
csca> @dedicados said:
Our team is working hard to get everything back online, glad to hear it came back up.
Don't worry about making a new account right now, once we have everyone back online we will reach out to clients (if we need anything done).
Sorry there is a queue, I am first on that list.
You do realize there is a clause that specifically says, service not as described during chargeback, right?
And fairly certain advertising Ashburn, and delivering NY falls right into it.
Are all dedi's in Ashburn up?? Mine is still down. please advise.
I am not sure what the fate of those are, I know NY dedi's & servers were migrated to Purevoltage NY, but for Ashburn VPS, they just live migrated all of them, so it does not seem like they are keeping ashburn around?
Either way, I would open a ticket, and see if they can give you any indication.
There's a "fit", "form" or "function" argument to be made.
So what will happen if someone does a chargeback? Will @aqua suspend their account, or ban them?
PureVoltage clearly said they don't care about the payments so the chargeback won't hit them
You pay fee in return of a promise that a service / item will be provided as it's advertised. If it doesn't fit to the description, then it means buy & sell agreement is broken.
Imagine buying a yearly 2 Core 4 Ram VPS then 6 months later your provider decreases it to 1 core 1 ram for reasons.
Close account 100% of the time for all providers who get chargebacks. He wouldn't be entitled to anything.
You don't get to chargeback and use the 1 core gimped VPS.
If someone is doing chargeback it means they are not planning to ever use that provider again. Of course they won’t expect their VPS to be up after chargeback.
You get your money back, never ever work with that company again.
What VM would be removed exactly? PureVoltage said he didn’t even have access to EasyVM’s payment gsteway accs, no? It’s not like a chargeback will hit them?
Could be wrong
No you are right. If someone charges back, it would hit to @aqua. If they can get their money back or not, that’s the question.
But he said EasyVM joined the PureVoltage family here: https://lowendtalk.com/discussion/203368/easyvm-joins-the-purevoltage-family
But then they (PureVoltage) said they only bought the hardware and IPs.
It's a tad confusing. Hopefully it works out in the end for the customers though. From what it looks like, they weren't part of the sale and I'm not sure PureVoltage knew they'd be put in a position where they'd have to be nice and provide these people service for a while. But if they only bought the hardware and IPs, I'm not sure how they know what VM or what server belongs to who unless they also have access to the WHMCS data or other relevant data.
All a bit confusing and unclear. Seems like they're trying to make it right and get everyone online though, which is a good thing, but there is some mixed messages being sent.
I'm betting there's nothing signed, just verbal agreements.
I get more confused the more this gets explained. I'm so dumb help.
Transferring that much hardware and IPs for just verbal agreements? We are talking tens of thousands to hundreds of thousands probably. That would be insane.
Imagine EasyVM files a police report for theft after all this to get their hardware back
unfortunate
Why delete your ranting what happened?
If a provider can't offer sustainable deals, then they shouldn't offer it. Are you going to blame customers for wanting cheap ass deals?
People are greedy, both sellers and buyers, buyer will try to get away with whatever they can get, and sellers will try to charge customers whatever possible.
To address the talks about chargebacks and keeping the service. I would like to say, I do not want anyone committing fraud in an attempt to save money.
PureVoltage does not have, nor will it know if anyone has initiated a chargeback. That being said, PureVoltage made no money from the services @aqua sold.
A few months prior to the events that took place this week, he sold thousands of dollars worth of services on annual, bi-annual, and tri-annual terms. We will not profit from hosting these clients at the unsustainable rates he offered.
However, due to our company's size, we are able to absorb the costs and are committed to ensuring that everyone receives the services they paid @aqua for, for the full term they purchased.
We strive to do the right thing, as we always have in this industry, and we ask that you do the same. If you initiate a chargeback (which, we advise against) and have no intention of using the service, we ask that you inform us so we can reduce costs where possible.
PureVoltage has spent thousands of dollars this week retrieving the hardware to ensure client data was preserved.
What's the over-under this becomes an LEB article in the next 24 hours?