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Prohosting24 down ?

My VPS went down with them
Also their website is not working ( https://prohosting24.net/ / https://prohosting24.de/ )
Anyone else having issues ?

«1

Comments

  • Try reboot

  • ZeniicZeniic Member
    edited March 2025

    My box in Frankfurt is up and running (77.90.28.x) but the website is complaining about an SSL issue.

  • emghemgh Member, Megathread Squad
  • @johndeo983 said:
    Try reboot

    As i said their website is down so their CP is not working to see whats going on - reboot is impossible

    https://check-host.net/check-report/23d91d4ck8d7

  • emghemgh Member, Megathread Squad

    back up!

    Thanked by 1admax
  • ProHosting24ProHosting24 Member, Patron Provider

    Hi please subscribe to our status page
    Chris just posted an incident status.ph24.io

    Thanked by 2emgh Arirang
  • Carlin0Carlin0 Member
    edited March 2025

    @ProHosting24 said:
    Hi please subscribe to our status page
    Chris just posted an incident status.ph24.io

    404 Not Found
    nginx/1.18.0 (Ubuntu)

    :lol:

    Thanked by 1DeusVult
  • @Carlin0 said:

    @ProHosting24 said:
    Hi please subscribe to our status page
    Chris just posted an incident status.ph24.io

    404 Not Found
    nginx/1.18.0 (Ubuntu)

    :lol:

    I am able to open it successfully.

  • Suddenly my application did fail-over. At first I thought there was something wrong with the app. I was able to verify that my ha solution works.

  • @ProHosting24 said:
    Hi please subscribe to our status page
    Chris just posted an incident status.ph24.io

    You should redirect http to https or add the https prefix to the domain.

  • qtwrkqtwrk Member
    edited March 2025

    it's kind of weird prohosting and prepaid-hosting are having same CEPH issue at same time ... or not ?

  • remyremy Member

    @qtwrk said:
    it's kind of weird prohosting and prepaid-hosting are having same CEPH issue at same time ... or not ?

    They use the same ceph cluster.

    Thanked by 1Dazzle
  • qtwrkqtwrk Member

    @remy said:

    @qtwrk said:
    it's kind of weird prohosting and prepaid-hosting are having same CEPH issue at same time ... or not ?

    They use the same ceph cluster.

    lol, and also same DC if I recall , and similar price-spec plan , sometimes I can't stop wondering if they are same team behind

  • Mine is still down

  • remyremy Member
    edited March 2025

    @qtwrk said:

    @remy said:

    @qtwrk said:
    it's kind of weird prohosting and prepaid-hosting are having same CEPH issue at same time ... or not ?

    They use the same ceph cluster.

    lol, and also same DC if I recall , and similar price-spec plan , sometimes I can't stop wondering if they are same team behind

    They are partners.
    It remains 2 different entities with different owners and brands. Just two guys helping each other out.
    Maybe they're afraid of becoming associate, maybe it's a strategy.
    Anyway, it's a good thing. I'm fed up with one man show provider

    There are so many providers out there who would do better to join forces and make something really serious

    Thanked by 1ProHosting24
  • @ProHosting24
    my server got suspended.

    I've opened a ticket.
    can you please take look. this is very urgent.
    please help.

  • @glitch said:
    @ProHosting24
    my server got suspended.

    I've opened a ticket.
    can you please take look. this is very urgent.
    please help.

    Open an emergency ticket with them for a faster reply.

  • emghemgh Member, Megathread Squad

    @glitch said:
    @ProHosting24
    my server got suspended.

    I've opened a ticket.
    can you please take look. this is very urgent.
    please help.

    did you do anything not strictly legal or abuse bandwidth? what are you not saying?

  • @emgh said:

    @glitch said:
    @ProHosting24
    my server got suspended.

    I've opened a ticket.
    can you please take look. this is very urgent.
    please help.

    did you do anything not strictly legal or abuse bandwidth? what are you not saying?

    yes, there was one dmca report regarding one image.

    I didn't know one dmca could result in suspending the whole server without any warning or chance to resolve the issue.
    I could delete the offending image, or even deactivate the domain.

    is this normal in the lowend scene?
    I mean I had dmca report in shared hosting before.
    but removing the offending item usually solves it.
    never had a site suspended like this before, let alone the whole server.

    This is my client's site, I had no way of knowing that there was a copyrighted image.
    I understand that it is still my responsibility.

    But all the sites on the server are offline because of this one dmca.
    It has been more than 12 hours,

    @hardikp180 said:

    @glitch said:
    @ProHosting24
    my server got suspended.

    I've opened a ticket.
    can you please take look. this is very urgent.
    please help.

    Open an emergency ticket with them for a faster reply.

    I don't see an option for an emergency ticket. or any priority settings.

    Thanked by 1emgh
  • @glitch said:

    @emgh said:

    @glitch said:
    @ProHosting24
    my server got suspended.

    I've opened a ticket.
    can you please take look. this is very urgent.
    please help.

    did you do anything not strictly legal or abuse bandwidth? what are you not saying?

    yes, there was one dmca report regarding one image.

    I didn't know one dmca could result in suspending the whole server without any warning or chance to resolve the issue.
    I could delete the offending image, or even deactivate the domain.

    is this normal in the lowend scene?
    I mean I had dmca report in shared hosting before.
    but removing the offending item usually solves it.
    never had a site suspended like this before, let alone the whole server.

    This is my client's site, I had no way of knowing that there was a copyrighted image.
    I understand that it is still my responsibility.

    But all the sites on the server are offline because of this one dmca.
    It has been more than 12 hours,

    @hardikp180 said:

    @glitch said:
    @ProHosting24
    my server got suspended.

    I've opened a ticket.
    can you please take look. this is very urgent.
    please help.

    Open an emergency ticket with them for a faster reply.

    I don't see an option for an emergency ticket. or any priority settings.

    Usually Germany based providers or providers that use Hetzner resources, do not fuck around with DMCA. They don't tolerate any DMCA warnings.

    So if you have any issues that might trigger DMCA, I would suggest you to stay away from Germany location / German providers.

    Not saying this on behalf of Prohosting24 of course.

    Thanked by 2emgh glitch
  • emghemgh Member, Megathread Squad

    @barbaros don’t think there’s any connection to Hetzner here. They’re mainly in Maincubes I believe

    Thanked by 2admax glitch
  • @emgh said:
    @barbaros don’t think there’s any connection to Hetzner here. They’re mainly in Maincubes I believe

    Nah I meant German providers and any provider that use Hetzner. Overall Germany is obsessed with YMCA laws so.

    Thanked by 4emgh admax brauni glitch
  • Prohosting has resumed the service.
    Thanks to them.
    They said they received a flood of DMCA Takedown requests and Mail Spam abuse notices.

    All I received was a single mail from cloudflare.

    there is a bit story behind this, which I can't tell in public.
    basically, a conflict between my client and his former partner.
    the DMCA doesn't really hold much value, it has some false claim.

    I don't really understand how DMCA takedown notices work.
    I mean how many takedown notice do you send for one image?
    is this just rage or something? they hired some firm and was determined to take the site down or something?

  • ProHosting24ProHosting24 Member, Patron Provider
  • nick_nick_ Member
    edited March 2025

    Is it only me that my Genoa VPS wasn't taken offline during the 2-hour maintenance the other day as stated in the email? It's been up and running normally. No downtime detected either.

  • ProHosting24ProHosting24 Member, Patron Provider

    @nick_ said:
    Is it only me that my Genoa VPS wasn't taken offline during the 2-hour maintenance the other day as stated in the email? It's been up and running normally. No downtime detected either.

    That just means that you had been one of the few customers that were migrated away from the ceph environment, as stated in the incident report

    Thanked by 1nick_
  • itachikonohaitachikonoha Member
    edited March 2025

    @nick_ said:
    Is it only me that my Genoa VPS wasn't taken offline during the 2-hour maintenance the other day as stated in the email? It's been up and running normally. No downtime detected either.

    Yes and no for me.

    This is what surprised me. I was running background tasks. Lots of items in que. The VPS went offline. But when it did come online, the outputs were there as if the server had no down time and it was running the whole time.

    So for me, it did go offline but from functional point of view, it was functioning as if it didn't go offline.

  • ArirangArirang Member
    edited March 2025

    @itachikonoha said:
    This is what surprised me. I was running background tasks. Lots of items in que. The VPS went offline. But when it did come online, the outputs were there as if the server had no down time and it was running the whole time.

    So for me, it did go offline but from functional point of view, it was functioning as if it didn't go offline.

    As for me, ssh connection already established was not broken but new connections can't be done and outbound http connections didn't work.

  • FritzFritz Veteran

    @ProHosting24 said:

    @nick_ said:
    Is it only me that my Genoa VPS wasn't taken offline during the 2-hour maintenance the other day as stated in the email? It's been up and running normally. No downtime detected either.

    That just means that you had been one of the few customers that were migrated away from the ceph environment, as stated in the incident report

    Will you call that lucky?

    I'm hosted with Christ and was also put away from CEPH.

    Thanked by 1nick_
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