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Comments
Your ticket is special.
It's being slowly thawed from the glacier store.
It will be done perfectly before a reply is provided
I can confirm that Ernie assisted me, and the $41.20 charge for the OS reinstall has been voided. Thank you!
@Ernie so why did this happen in the first place?
Is it a standard hidden fee that no one knows about until they get billed?
Does every customer that does an OS reinstall have to open a let thread?
Do you have other hidden fees, for example would I get billed for logging in? changing my password? accessing a knowledge article? I just don't wanna be surprised
Surprise billing.
That's the new way in 2025 and beyond
sorry, it was me.
they have to get their money some way or another, so that they can pay me to no longer write gay s*x fanfics about their CEO
No it’s a misunderstanding. However services are self managed so to answer your question if you forget your password and we need to login to your dedicated server to reset it that would be billable. Os reloads shouldn’t be billed. This will be echoed again internally.
My charge has been voided (details sent via DM).
Thanks @Ernie for your prompt help.
I think another thing to be looked here is why auto reinstall didn't work at first place. If it was working fine, your customer wouldn't had to deal with your on hands support and this issue wouldn't happen at all
You are 100% right. PXE does exists admin side. We just need our developers to roll it out client side which is a priority.
Your welcome.
@Ernie while you're here
What's the charge for transferring a dedicated server to another user? Last in Nov 2024 BF, it was $20...
Still the same?
If we are speed running tickets, here's one from me too 🤣
Ticket #425082
thanks, your service has been terminated 👊🚀
$50
regards from my wallet
That's atrocious.
I recall it was confirmed by @ColoCrossing to be $20 at that time
Chargeback yesterday
All set.
@beanman109 gets 30 bucks man in the middle fee
Ernie wont admit it but he was the bad mf who told me it was $50
It is $50. This fee was changed due to the amount of admin work needed to complete this. Additionally the amount of bf deals that were bought to just resell to others and transfer them helped play a role in this.
https://lowendtalk.com/discussion/comment/4139089#Comment_4139089
Dec 2024. I asked and @ColoCrossing delivered $20 fee
WTH is going on...
Surprise fees everywhere @ColoCrossing @Ernie
So , what about this?
https://lowendtalk.com/discussion/comment/4139089#Comment_4139089
Jbiloh pockets running empty
MOOOOOOOAAAAAAAARRRRRRRRRRRRRR
Lol
If my profile pic turns red in the next 24 hours you guys know the reason why..
If you get red, you can use @emgh's account but he is also on the line for getting banned so you two can use @sh97's account I guess.
👋👋👋