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Quadranet performing bad compared before.

13»

Comments

  • uyanouyano Member

    @catding said:

    @uyano said:
    I came across a complaint by "PacificRack_Y" on a Chinese channel, and I also have something I need to get off my chest.

    A few years ago, I worked for budgetvm.com / Enzu Inc. I was hired as a sales representative for the Asian market. Unfortunately, Steve Empie, the CEO of Enzu Inc, was a very selfish and narrow-minded individual, much like the CEO "PacificRack_Y" complained about. My then CEO, Steve Empie, only cared about sales and paid no attention to service and after-sales support. When servers had issues and clients turned to me for help, I had no authority to assist them. I couldn't even find any technical staff to address the problems. When clients were lost due to poor technical support, Steve Empie would show up and blame me.

    Withholding commissions was also a common occurrence. During my time working for him, I managed to sell tens of thousands, even hundreds of thousands of dollars worth of servers every month. However, he only paid me my commission twice. The rest of the time, there were always strange excuses for withholding my commissions, and I was only given my base salary.

    Really??
    I just placed an order with Enzu....

    Good luck :D , I hope your server runs steadily without any malfunctions,
    No network boom, No mistakenly deleted ,No billing errors...

  • catdingcatding Member

    @uyano said:

    @catding said:

    @uyano said:
    I came across a complaint by "PacificRack_Y" on a Chinese channel, and I also have something I need to get off my chest.

    A few years ago, I worked for budgetvm.com / Enzu Inc. I was hired as a sales representative for the Asian market. Unfortunately, Steve Empie, the CEO of Enzu Inc, was a very selfish and narrow-minded individual, much like the CEO "PacificRack_Y" complained about. My then CEO, Steve Empie, only cared about sales and paid no attention to service and after-sales support. When servers had issues and clients turned to me for help, I had no authority to assist them. I couldn't even find any technical staff to address the problems. When clients were lost due to poor technical support, Steve Empie would show up and blame me.

    Withholding commissions was also a common occurrence. During my time working for him, I managed to sell tens of thousands, even hundreds of thousands of dollars worth of servers every month. However, he only paid me my commission twice. The rest of the time, there were always strange excuses for withholding my commissions, and I was only given my base salary.

    Really??
    I just placed an order with Enzu....

    Good luck :D , I hope your server runs steadily without any malfunctions,
    No network boom, No mistakenly deleted ,No billing errors...

    Yep, I got about one week to get the server online....

  • SelinuxSelinux Member

    Why trusting larger providers is worth the investment.

  • lowendclientlowendclient Member

    @PacificRack_Y said:

    @dustinc said:

    @Selinux said:
    Multacom owners are the same as quadranet, why mention that their support is better, lol

    Multacom support is fantastic; they're all very experienced, and most of their employees have worked for Multacom for decades. In days with zero pressure, they perform well and in the rare events pressure is active, they too perform very well! Whereas with QuadraNet, historically, it's low dollar support staff learning on the job with little to no knowledge with a constant cycle of churn. Multacom has also traditionally provided a good bang for your buck, with an excellent network catering to the Asian community too.

    QuadraNet does have a much larger presence than Multacom infrastructure wise - but LA is the only presence of real onsite staff for QuadraNet (though over the years prior to any leadership changes, staff was heavily cut in efforts to save cost with introduction of outsourced support). And operations for that set of brand has struggled with all the hand swaps.

    In short, it's more of a story of who can successfully save a company, that naturally has churn, employee churn, with zero successful sales. I'll find that hard to answer, and leave it for you.

    If you're looking for stables services, contact the Multacom brand - they've yet to let us down, and have always carried a solid reputation. Despite the operation being smaller infrastructure-wise than QuadraNet, it's a much more solid brand in every aspect when compared to QuadraNet.

    Although their failure stems from their management, I think the most important reason is their CFO Andrew. During my years at QN, no matter how urgent the matter was or how much technical support was needed, he would never show up. He would not solve any problems and would come up with what he thought was a way to block any meaningful improvements from me, constantly exacerbating conflicts, such as when I wanted to buy an AM4 motherboard with a 5950X.

    Whenever sales were stable, QN's financial audit came. They always made a fuss about some inexplicable things and reduced my commission. For example, I once brought them a customer with a monthly salary of 20,000 US dollars, but our inventory was not available. In order to retain the customer, I chose to refund to the WHMCS account. They blamed me for why the expenditure was so high that month. Also, because the cryptocurrency customers added by Andrew would never be called back after payment, when I contacted Andrew, most of the time I didn't get a reply. I was in China, and I had to stay up until four or five in the morning every day to contact him conveniently. It was a very painful memory. Customers couldn't wait so long. They didn't provide any help or any permission improvements. Then I thought of a way to contact the cryptocurrency website and provide the transaction hash to get the payment I D manual callback, yes, their financial audit will only catch these things to constantly blame me, and say whether any of these have entered the QN account to reduce the commission

    Their on-site support is also very bad. When I bring a large number of customers, they need a month to complete the machine transportation deployment. Yes, I think they had the server E5v2 motherboard at that time, but their on-site staff were unwilling to find and piece together. In my opinion, it was completely possible to find an old motherboard at that time, and only need to order some memory and hard disk to complete the rapid deployment. Their on-site staff will not provide any help in finding, or think that this is the business of QN independent servers that cannot be provided to PR. When the transportation arrived, they only assembled a few servers a day, and it took a whole week to complete the assembly of all fifty servers.

    In addition, I was actually just applying for a sales manager, but I did need to complete all independent work. The WE3 staff they hired were very poor and did not know anything. The engineers of QN just watched and did not care about anything, especially Andrew, who was unwilling to reply to any of my messages. When I first joined, I needed to contact QN account manager Roman for help, and Roman would find Andrew before he would pay attention to me. I am very grateful to Roman for his help. But I solved all the problems accumulated by PR independently, including the network broadcast storm generated by their project, automatic CPU limit and frequency reduction, and all other functions, so you can see that when I left, PR was directly closed.

    The reason for PR's closure came from the last financial audit. Andrew found me before and registered stripe on the grounds of adding WeChat payment, but in the end he did not add it. Instead, he added Alipay (stripe), including the cryptocurrency callback of manually entering the payment ID. None of these money entered QN. I thought the QN review was a routine financial audit and did not notice it. I told them that they could check and verify the payment ID through the stripe and cryptocurrency website accounts. Then suddenly my work email was closed, and I could not check the email with the audit department. I did not pay attention to it. I thought they would handle it. Then I did not receive any commission for three months. I contacted the auditors on Slack to ask about the salary, but they did not reply to me. I contacted Roman, and Roman helped me get the last one-month basic salary. The auditors replied to me on Slack that they did not have a stripe account. I realized that this was Andrew's trick. Then I contacted Andrew and said that this payment interface was not created by you? Andrew did not admit that it was him, but I showed the auditor the chat records of him and me discussing the payment interface. Then my slack message was deleted. He prevented me from looking for QN audit again and changed all the website account information.

    Sad story, sounds what inside Quadranet is totally a mess.

  • SelinuxSelinux Member

    Pacific Rack, that sounds like the one Christ G writing.

  • catdingcatding Member

    Got the renew invoice for next month.
    Does QN worth renewing another month? As our servers are still running, except the IPv6.

  • nohavpsnohavps Member, Host Rep

    @catding said:
    Got the renew invoice for next month.
    Does QN worth renewing another month? As our servers are still running, except the IPv6.

    There are many suppliers who seek and continue to offer good service in terms of price and quality.

    I understand that many may have problems because the business is like this, but seeing the incident for more than a week off and without answering customers, service without attention, why give opportunities or sales to someone who is not interested and other suppliers who work hard to get a sale do not do it?

    It's just a comment ;)

  • raindog308raindog308 Administrator, Veteran

    @catding said: Does QN worth renewing another month?

    Um, no:

    https://lowendbox.com/blog/600000-in-overdue-rent-read-the-quadranet-eviction-complaints/

    I would not recommend paying your invoice when they're being evicted for not paying theirs.

  • catdingcatding Member

    @nohavps said:

    @catding said:
    Got the renew invoice for next month.
    Does QN worth renewing another month? As our servers are still running, except the IPv6.

    There are many suppliers who seek and continue to offer good service in terms of price and quality.

    I understand that many may have problems because the business is like this, but seeing the incident for more than a week off and without answering customers, service without attention, why give opportunities or sales to someone who is not interested and other suppliers who work hard to get a sale do not do it?

    It's just a comment ;)

    yes, that's the point.
    maybe we are too lazy and don't wanna to rebuild the application one more time.
    :(

  • catdingcatding Member

    @raindog308 said:

    @catding said: Does QN worth renewing another month?

    Um, no:

    https://lowendbox.com/blog/600000-in-overdue-rent-read-the-quadranet-eviction-complaints/

    I would not recommend paying your invoice when they're being evicted for not paying theirs.

    Got it, we will leave the invoice unpaid.

  • nohavpsnohavps Member, Host Rep

    @catding said:

    @nohavps said:

    @catding said:
    Got the renew invoice for next month.
    Does QN worth renewing another month? As our servers are still running, except the IPv6.

    There are many suppliers who seek and continue to offer good service in terms of price and quality.

    I understand that many may have problems because the business is like this, but seeing the incident for more than a week off and without answering customers, service without attention, why give opportunities or sales to someone who is not interested and other suppliers who work hard to get a sale do not do it?

    It's just a comment ;)

    yes, that's the point.
    maybe we are too lazy and don't wanna to rebuild the application one more time.
    :(

    If you need someone to help you, we are ready. We have several dedicated servers from $35 per month (First month 50% off) to help you. ;)

  • catdingcatding Member

    @nohavps said:

    @catding said:

    @nohavps said:

    @catding said:
    Got the renew invoice for next month.
    Does QN worth renewing another month? As our servers are still running, except the IPv6.

    There are many suppliers who seek and continue to offer good service in terms of price and quality.

    I understand that many may have problems because the business is like this, but seeing the incident for more than a week off and without answering customers, service without attention, why give opportunities or sales to someone who is not interested and other suppliers who work hard to get a sale do not do it?

    It's just a comment ;)

    yes, that's the point.
    maybe we are too lazy and don't wanna to rebuild the application one more time.
    :(

    If you need someone to help you, we are ready. We have several dedicated servers from $35 per month (First month 50% off) to help you. ;)

    Many thanks for your offer, we checked your LG, not that suitable for our applications.

  • catdingcatding Member

    Wow..
    The QN website is not running with a valid SSL already.
    So the boss is dead?

    Your connection is not private
    Attackers might be trying to steal your information from www.quadranet.com (for example, passwords, messages, or credit cards). Learn more about this warning
    net::ERR_CERT_COMMON_NAME_INVALID

  • RSkeensRSkeens Member

    @catding said:
    Wow..
    The QN website is not running with a valid SSL already.
    So the boss is dead?

    Your connection is not private
    Attackers might be trying to steal your information from www.quadranet.com (for example, passwords, messages, or credit cards). Learn more about this warning
    net::ERR_CERT_COMMON_NAME_INVALID

    Seems fine from this end, cert issue date was 14'th of Jan as well so might have only been short maintenance. Was testing their Vest feature years ago and they were usually open and friendly but these days things are different. Or perhaps "indifferent" might be more accurate a description.

  • myocytebdmyocytebd Member

    @catding said:
    Any alternative has the same network quality as pre-QN for China connection?

    Did you find an alternative?

  • catdingcatding Member

    @myocytebd said:

    @catding said:
    Any alternative has the same network quality as pre-QN for China connection?

    Did you find an alternative?

    Not yet, find WSI and the machine is amazing. But the network is not that good for Asia.

  • fiberstatefiberstate Member, Patron Provider

    @catding said:

    @myocytebd said:

    @catding said:
    Any alternative has the same network quality as pre-QN for China connection?

    Did you find an alternative?

    Not yet, find WSI and the machine is amazing. But the network is not that good for Asia.

    You'd be better off selecting a west coast US provider for a Asia optimized network.

  • catdingcatding Member

    @fiberstate said:

    @catding said:

    @myocytebd said:

    @catding said:
    Any alternative has the same network quality as pre-QN for China connection?

    Did you find an alternative?

    Not yet, find WSI and the machine is amazing. But the network is not that good for Asia.

    You'd be better off selecting a west coast US provider for a Asia optimized network.

    Yes, tried several providers already, but they are either too slow or too expensive 😔

  • nohavpsnohavps Member, Host Rep

    @catding said:

    @fiberstate said:

    @catding said:

    @myocytebd said:

    @catding said:
    Any alternative has the same network quality as pre-QN for China connection?

    Did you find an alternative?

    Not yet, find WSI and the machine is amazing. But the network is not that good for Asia.

    You'd be better off selecting a west coast US provider for a Asia optimized network.

    Yes, tried several providers already, but they are either too slow or too expensive 😔

    We have dedicated servers in SCL, UTAH with 1GBPs

    https://www.nohavps.com/dedicated.php

    Activations in 10 minutes :)

  • w3e4r5w3e4r5 Member

    9 years using their server, managing move to other Dedi Provider now

  • sunsharesunshare Member

    The problems started in Miami with Quadranet, they are having many DDoS attacks that leave the network down for several minutes and they are not interested in solving the problem. The most serious thing is that they admitted to me that they do not have a system to mitigate DDoS in the Miami Data Center.

    I requested a refund for the server I paid for two days ago. I hope they return it. I am already migrating to Hivelocity in Miami.

  • catdingcatding Member

    So the main problem is that they are not willing to fix anything, and laid down for it.

  • catdingcatding Member

    Got email, that our account has been sold to ColoCrossing...

  • phphelpphphelp Member

    colocrossing

  • lomingloming Member

    @techdragon said:

    @dustinc said:

    @Selinux said:
    Multacom owners are the same as quadranet, why mention that their support is better, lol

    Multacom support is fantastic; they're all very experienced, and most of their employees have worked for Multacom for decades. In days with zero pressure, they perform well and in the rare events pressure is active, they too perform very well! Whereas with QuadraNet, historically, it's low dollar support staff learning on the job with little to no knowledge with a constant cycle of churn. Multacom has also traditionally provided a good bang for your buck, with an excellent network catering to the Asian community too.

    QuadraNet does have a much larger presence than Multacom infrastructure wise - but LA is the only presence of real onsite staff for QuadraNet (though over the years prior to any leadership changes, staff was heavily cut in efforts to save cost with introduction of outsourced support). And operations for that set of brand has struggled with all the hand swaps.

    In short, it's more of a story of who can successfully save a company, that naturally has churn, employee churn, with zero successful sales. I'll find that hard to answer, and leave it for you.

    If you're looking for stables services, contact the Multacom brand - they've yet to let us down, and have always carried a solid reputation. Despite the operation being smaller infrastructure-wise than QuadraNet, it's a much more solid brand in every aspect when compared to QuadraNet.

    Thanks for the insight AlphaRacks.

    That is funny

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