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Need RAM, bandwidth or storage? Introducing new plans from ServerPoint!

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Comments

  • go626201go626201 Member
    edited February 2025


    Hi,Any timeframe about the routing fix? (MY ISP- ASN4788)
    Previously it was 40+ms,and few days ago the latency spikes to 300+ms.

  • malikshimalikshi Member

    @go626201 said:

    Hi,Any timeframe about the routing fix? (MY ISP- ASN4788)
    Previously it was 40+ms,and few days ago the latency spikes to 300+ms.

    4 days for me the ping 200ms++.

  • najahinajahi Member

    @serverpoint said:

    @Lu5ck said:
    For a brief moment, serverpoint SG upstream changed to pure Telstra and most of the icmp packet losses disappeared. Now, it back to PCCW/Telstra blend and icmp packet losses reappeared. :(

    We are testing :)

    Roll back to Telstra please.

  • serverpointserverpoint Member, Patron Provider

    @najahi said:

    @serverpoint said:

    @Lu5ck said:
    For a brief moment, serverpoint SG upstream changed to pure Telstra and most of the icmp packet losses disappeared. Now, it back to PCCW/Telstra blend and icmp packet losses reappeared. :(

    We are testing :)

    Roll back to Telstra please.

    We are still on Telstra... we haven't activated our other provider, PCCW, until they resolve the problem.

  • serverpointserverpoint Member, Patron Provider

    @malikshi said:

    @go626201 said:

    Hi,Any timeframe about the routing fix? (MY ISP- ASN4788)
    Previously it was 40+ms,and few days ago the latency spikes to 300+ms.

    4 days for me the ping 200ms++.

    DM me with more details... like source and target IP so that we can trace it.

    Also, please open tickets with our support team when you encounter any issues. Our support and engineering teams do not monitor your posts here.

  • MetroVPS_NMPMetroVPS_NMP Host Rep, Veteran

    Invoice #823845, Order #9975340 Double Bandwidth Please.

  • FrameworksFrameworks Member

    It looks like the routing issue has been fixed. Now I'm receiving 46 ms.

  • serverpointserverpoint Member, Patron Provider
    edited February 2025

    @Frameworks said:
    It looks like the routing issue has been fixed. Now I'm receiving 46 ms.

    hmmm... can you DM me a traceroute? So that we can see what a normal trace from you to us looks like?

    And if it happens again, you can send me the new traceroute, so that we can see how the route is changing...

    Thanked by 1Frameworks
  • semanseman Member

    @malikshi said:

    @go626201 said:

    Hi,Any timeframe about the routing fix? (MY ISP- ASN4788)
    Previously it was 40+ms,and few days ago the latency spikes to 300+ms.

    4 days for me the ping 200ms++.

    same for me. i guess all singapore vps has same problem

  • najahinajahi Member

    @serverpoint said:

    @najahi said:

    @serverpoint said:

    @Lu5ck said:
    For a brief moment, serverpoint SG upstream changed to pure Telstra and most of the icmp packet losses disappeared. Now, it back to PCCW/Telstra blend and icmp packet losses reappeared. :(

    We are testing :)

    Roll back to Telstra please.

    We are still on Telstra... we haven't activated our other provider, PCCW, until they resolve the problem.

    this is yesterday. got 300ms ping to cloudflare.

    and this is today. where the routing issue has been fixed, got 0.8ms ping to cloudflare

    Thanked by 1Frameworks
  • agentwpagentwp Member

    Hi, my account is working now. Here's my invoice #: 823793

    Thank you!

  • eb1995eb1995 Member

    @serverpoint said:

    @Patriarch said:
    Great offer!
    What's your CPU AUP?
    Any VDS plans?

    Oh, as for virtual dedicated servers, can you DM us here and we can discuss that? We've been planning on adding such packages and would love to hear about your needs.

    I think if Serverpoint had VDS like Netcup’s root servers then you’ll be getting quite a lot of customers.

    I don’t even need one but I can imagine how that will work out.

    The quality of serverpoint with no AUP on the hardware, at LET pricing, but also not a dedicated 👌

    Id even say scrap the discussion of BOYL for windows installs and just go straight to making VDS packages!!

  • malikshimalikshi Member

    @najahi said:

    @serverpoint said:

    @najahi said:

    @serverpoint said:

    @Lu5ck said:
    For a brief moment, serverpoint SG upstream changed to pure Telstra and most of the icmp packet losses disappeared. Now, it back to PCCW/Telstra blend and icmp packet losses reappeared. :(

    We are testing :)

    Roll back to Telstra please.

    We are still on Telstra... we haven't activated our other provider, PCCW, until they resolve the problem.

    this is yesterday. got 300ms ping to cloudflare.

    and this is today. where the routing issue has been fixed, got 0.8ms ping to cloudflare

    At noon, the upstream provider changed to Path, and you were right; the ping and speed have become really bad here. @serverpoint hello there?

  • sitsssitss Member

    I noticed the same. I know @serverpoint and team is looking for its resolution

  • serverpointserverpoint Member, Patron Provider

    @malikshi said:

    @najahi said:

    @serverpoint said:

    @najahi said:

    @serverpoint said:

    @Lu5ck said:
    For a brief moment, serverpoint SG upstream changed to pure Telstra and most of the icmp packet losses disappeared. Now, it back to PCCW/Telstra blend and icmp packet losses reappeared. :(

    We are testing :)

    Roll back to Telstra please.

    We are still on Telstra... we haven't activated our other provider, PCCW, until they resolve the problem.

    this is yesterday. got 300ms ping to cloudflare.

    and this is today. where the routing issue has been fixed, got 0.8ms ping to cloudflare

    At noon, the upstream provider changed to Path, and you were right; the ping and speed have become really bad here. @serverpoint hello there?

    Path is our DDoS protection provider... if a DDoS is detected somewhere, that traffic is routed to their scrubbers.

    Once the DDoS stops, it switches back...

    It shouldn't have lasted four days though. And I know Path has been having some issues lately. Let me check more on that...

    Also, which application are you using that displays these diagrams? That seems quite nice...

  • Lu5ckLu5ck Member

    @serverpoint said:

    @malikshi said:

    @najahi said:

    @serverpoint said:

    @najahi said:

    @serverpoint said:

    @Lu5ck said:
    For a brief moment, serverpoint SG upstream changed to pure Telstra and most of the icmp packet losses disappeared. Now, it back to PCCW/Telstra blend and icmp packet losses reappeared. :(

    We are testing :)

    Roll back to Telstra please.

    We are still on Telstra... we haven't activated our other provider, PCCW, until they resolve the problem.

    this is yesterday. got 300ms ping to cloudflare.

    and this is today. where the routing issue has been fixed, got 0.8ms ping to cloudflare

    At noon, the upstream provider changed to Path, and you were right; the ping and speed have become really bad here. @serverpoint hello there?

    Path is our DDoS protection provider... if a DDoS is detected somewhere, that traffic is routed to their scrubbers.

    Once the DDoS stops, it switches back...

    It shouldn't have lasted four days though. And I know Path has been having some issues lately. Let me check more on that...

    Also, which application are you using that displays these diagrams? That seems quite nice...

    SG to Japan latency is like 200, please do something about it.

  • serverpointserverpoint Member, Patron Provider

    @Lu5ck said:

    @serverpoint said:

    @malikshi said:

    @najahi said:

    @serverpoint said:

    @najahi said:

    @serverpoint said:

    @Lu5ck said:
    For a brief moment, serverpoint SG upstream changed to pure Telstra and most of the icmp packet losses disappeared. Now, it back to PCCW/Telstra blend and icmp packet losses reappeared. :(

    We are testing :)

    Roll back to Telstra please.

    We are still on Telstra... we haven't activated our other provider, PCCW, until they resolve the problem.

    this is yesterday. got 300ms ping to cloudflare.

    and this is today. where the routing issue has been fixed, got 0.8ms ping to cloudflare

    At noon, the upstream provider changed to Path, and you were right; the ping and speed have become really bad here. @serverpoint hello there?

    Path is our DDoS protection provider... if a DDoS is detected somewhere, that traffic is routed to their scrubbers.

    Once the DDoS stops, it switches back...

    It shouldn't have lasted four days though. And I know Path has been having some issues lately. Let me check more on that...

    Also, which application are you using that displays these diagrams? That seems quite nice...

    SG to Japan latency is like 200, please do something about it.

    If you can send us some traceroutes on a ticket, preferably traceroutes in both directions, we'd appreciate it, as there are many networks in Japan and many entry points...

  • serverpointserverpoint Member, Patron Provider

    @eb1995 said:

    @serverpoint said:

    @Patriarch said:
    Great offer!
    What's your CPU AUP?
    Any VDS plans?

    Oh, as for virtual dedicated servers, can you DM us here and we can discuss that? We've been planning on adding such packages and would love to hear about your needs.

    I think if Serverpoint had VDS like Netcup’s root servers then you’ll be getting quite a lot of customers.

    I don’t even need one but I can imagine how that will work out.

    The quality of serverpoint with no AUP on the hardware, at LET pricing, but also not a dedicated 👌

    Id even say scrap the discussion of BOYL for windows installs and just go straight to making VDS packages!!

    We'll discuss over here the possibility of this... we've thought about it before, but we never went ahead with this idea...

  • Lu5ckLu5ck Member

    @serverpoint said:

    @Lu5ck said:

    @serverpoint said:

    @malikshi said:

    @najahi said:

    @serverpoint said:

    @najahi said:

    @serverpoint said:

    @Lu5ck said:
    For a brief moment, serverpoint SG upstream changed to pure Telstra and most of the icmp packet losses disappeared. Now, it back to PCCW/Telstra blend and icmp packet losses reappeared. :(

    We are testing :)

    Roll back to Telstra please.

    We are still on Telstra... we haven't activated our other provider, PCCW, until they resolve the problem.

    this is yesterday. got 300ms ping to cloudflare.

    and this is today. where the routing issue has been fixed, got 0.8ms ping to cloudflare

    At noon, the upstream provider changed to Path, and you were right; the ping and speed have become really bad here. @serverpoint hello there?

    Path is our DDoS protection provider... if a DDoS is detected somewhere, that traffic is routed to their scrubbers.

    Once the DDoS stops, it switches back...

    It shouldn't have lasted four days though. And I know Path has been having some issues lately. Let me check more on that...

    Also, which application are you using that displays these diagrams? That seems quite nice...

    SG to Japan latency is like 200, please do something about it.

    If you can send us some traceroutes on a ticket, preferably traceroutes in both directions, we'd appreciate it, as there are many networks in Japan and many entry points...

    It is whole of NTT ISP having double latency so I am not sure which IP to send to you.....
    Other Japan ISPs have no issue.

  • najahinajahi Member

    @serverpoint said:

    @malikshi said:

    @najahi said:

    @serverpoint said:

    @najahi said:

    @serverpoint said:

    @Lu5ck said:
    For a brief moment, serverpoint SG upstream changed to pure Telstra and most of the icmp packet losses disappeared. Now, it back to PCCW/Telstra blend and icmp packet losses reappeared. :(

    We are testing :)

    Roll back to Telstra please.

    We are still on Telstra... we haven't activated our other provider, PCCW, until they resolve the problem.

    this is yesterday. got 300ms ping to cloudflare.

    and this is today. where the routing issue has been fixed, got 0.8ms ping to cloudflare

    At noon, the upstream provider changed to Path, and you were right; the ping and speed have become really bad here. @serverpoint hello there?

    Also, which application are you using that displays these diagrams? That seems quite nice...

    That is a screenshot from bgp.tools website.

  • serverpointserverpoint Member, Patron Provider

    It is whole of NTT ISP having double latency so I am not sure which IP to send to you.....
    Other Japan ISPs have no issue.

    I just did a traceroute from NTT's looking glass, from Japan to us, and it seems Telstra and NTT are peering in the US, specifically, San Jose, CA. Not sure why they are doing such a thing...

    But I will open a ticket with Telstra about it.

    Thanked by 1Frameworks
  • FirstRomanceFirstRomance Member

    Invoice #823918
    Double please thanks

  • heycloudheycloud Member

    @serverpoint said:

    @heycloud said:
    Just to double check, if I order LET-RAM1, can I upgrade to the next package LET-RAM2 if I need more ram?

    Yes, but it would have to be something that we'd have to manually do on our side, as the upgrade interface in our portal will not show plans related to special deals. Just reach out to our team via our ticket system. :)

    I have contacted your Team to upgrade from LET-RAM2 to LET-RAM3, but was told that it was not allow. Can you double confirm, my Ticket ID #2538-44

  • serverpointserverpoint Member, Patron Provider

    @heycloud said:

    @serverpoint said:

    @heycloud said:
    Just to double check, if I order LET-RAM1, can I upgrade to the next package LET-RAM2 if I need more ram?

    Yes, but it would have to be something that we'd have to manually do on our side, as the upgrade interface in our portal will not show plans related to special deals. Just reach out to our team via our ticket system. :)

    I have contacted your Team to upgrade from LET-RAM2 to LET-RAM3, but was told that it was not allow. Can you double confirm, my Ticket ID #2538-44

    Let me check on that; we can upgrade it. What they may have misunderstood is that the portal doesn't have a function to do the upgrade, but we can do it manually. We'll get back to you on that ticket.

  • serverpointserverpoint Member, Patron Provider

    @malikshi said:
    First, get more bonuses?
    invoice #823134
    order #9755745
    2 new server
    Double Bandwidth Please!

    Thank you for the orders! We have noted the order number and the upgrade will soon show up in your account.

    As a reminder to everyone, these offers will end by this weekend!

  • serverpointserverpoint Member, Patron Provider

    @shiwildy said:
    Invoice #823147

    double bandwidth please

    Thank you for your order! We have noted the order number and the upgrade will soon show up in your account.

    As a reminder to everyone, these offers will end by this weekend!

  • shiwildyshiwildy Member

    Invoice #823205
    Double bandwidth please

  • caliphcaliph Member

    I bought the ashburn usa one, but why did I receive the Singapore one?

    Invoice #823953

  • serverpointserverpoint Member, Patron Provider

    @caliph said:
    I bought the ashburn usa one, but why did I receive the Singapore one?

    Invoice #823953

    hmm it should give you a VM in the location that is clicked in the shopping cart.

    If it is in the wrong place, we can refund the order and let you order again.

    Please DM me or open a ticket and we'll get that done quick.

  • serverpointserverpoint Member, Patron Provider

    @donnebanget said:
    Invoice #823136

    Thank you for your order! We have noted the order number and the upgrade will soon show up in your account.

    As a reminder to everyone, these offers will end by this weekend!

    Thanked by 1donnebanget
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