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@webhorizon saying or implying that the user will have time till 31st of January to move away from their services, but then suddenly blocking their account on customer page is not cool move.
also, if I didn't misunderstood, OP has other servers with same provider which is not related with this incident, and they got affected with this issue, without any compensation. (That's why OP claim they will ask for chargeback as they didn't get money back for these services that they already paid)
I do understand that provider doesn't want to deal with this headache, but how they acted is childish. It's like throwing away your partner's stuff out of the window, when you could just let them pack their stuff and piss off.
And a question which I never got an answer:
And lastly, provider wiping customer's VPS just due to misunderstanding / misreading is a horrendous thing. In any case provider should ask if they confirm their VPS being deleted to prevent situations like this.
Customer can still access their vps via SSH.
Only client area is blocked so they can't order new services.
His other services expire in 1 month. They were refund in full.
Infact he won't be able to chargeback because we already refunded, bank won't allow it.
See ticket posted by ayyub on first page, we extended his services on 23rd January.
but he still posted this on 24th, not to mention the accusations and threats on ticket. What else do you expect us to do?
We never did, I believe it was said by @eski
No data is wiped his vps is online till 31st Jan
@barbaros Please don't make assumptions & spread misinformation.
So here's a fun point for everyone to be aware of: when you sign up for a NatVPS service, you don't get a dedicated IPv4, but you do get 20 ports that you can route as you wish. Because they've now blocked my account from logging in, I no longer can route those ports. Meaning basically the entire reason/value of the service is null and void. So yeah, I can SSH in, but I can't actually use the service I paid for.
Yeah, so you were refunded right?
If you have existing data on the vps , just extract via SSH or whatever setup is in place already.
Just to point again: @webhorizon and @Abd see this as acceptable
Lies and more lies.
I accept this reply seems out of line, will speak with ayyub about it. sorry about that.
There is a time when one should know when to end and move away. OP, I do not know what your end game is. Things were done, mis understandings happened, you were provided a refund.
Time could now be spent on finding a new home.
Both parties made their points. Nothing tangible can come out of this anymore IMHO.
Again, my intention is not to discredit either parties.
Definitely time to move on.
I've moved on. But if a tree falls and noone is around to hear it, as they say. I'm just trying to make sure everyone else is aware of how Webhorizon has treated its customers. I think that's part of being in a community like this. Like I said, I don't post often here, but I do think others should be aware of this type of behavior
I respect that. This is the third page. How many more pages would one consider going through to make your point heard?
On a realistic note, people's memory is very fragile. Soon, another post will come up and may end up being more entertaining. So this will be overshadowed and forgotten. Just my 2 cents.
By all means, post every hour of the day to keep it alive on the front page.
That was a bad form of communication by me (Ayyub). Just one line above that, there's my personal apology and also there's another one in previous reply on the same tickets.
It was a bad day for me and unfortunately, caused that bad interaction (although finally I tried my best to make it better by full service extension and providing explanation as to why I couldn't see the op's email messages in ticketing system)
I'm not proud of my behavior on that day and already learned my lesson to be much much more patient.
@eski I have no issue with acknowledging of being wrong/rude; once again, my apologies for that rude comment.
Edit: please ignore this comment.
I've mostly just been posting responses to this thread. I'm not making a personal effort to keep it on the front page, but there were a lot of questions/accusations of me that I had e.g. not been honest. I've just tried to make sure it's clear exactly how honest I've been.
It seems in the latest post from @webhorizon that it's completely clear that everything I posted here was true and that they had a bad day. Everyone has bad days, and I get it, but deleting someone's account because you have a bad day is unprofessional. They seem to acknowledge that they were unprofessional, but still want my account deleted. To be clear: I'd be perfectly happy having my account remain with the 3 month service credit for the outage, but that appears to not be in the cards.
Had a read through -- while I believe you're within your rights to terminate the contract, it does seem somewhat harsh to prevent the usage of your control panel until termination. Would there be no alternative?
Of course this is complete nonsense. "This guy had such a bad experience, we're worried he might order more services, so we're going to block him from doing that by banning his account."
Just think about that for a second. My account was blocked/deleted as retaliation for posting this. I had no plans to add new services and of course there were many other options for them.
Editing my response as it was discussed already. I have no intention of adding more fuel to the fire.
No, that's not what they are saying. They are simple saying "we do not want you as a customer". Understandable, and within their rights.
I don't think "retaliation" is the correct word here. You and the provider is clearly not seeing eye to eye, so why continue doing business? You think they suck and they do not want you as a customer, so why even try? They refunded you and gave you time to move, accept it.
While it's clear that Webhorizon made mistakes they have apologized and refunded, what more do you want?
@eski What did you post in your reply at 14:02? Unfortunately, it seems your message does not appear in the document you shared, awful-service.pdf.
Additionally, looking at another of your replies (14:55), it seems you posted a sarcastic message based on Ayyub's response, which could be interpreted as intended to upset him. Was that truly necessary?
To be fair, I do not believe Ayyub's reply, "Can that satisfy your ego and you need still more?" was appropriate either. When responding to tickets as part of customer support, one should always strive for a calm and composed tone. Unlike verbal communication, text-based exchanges allow time to pause, take a deep breath, and respond thoughtfully. That said, raising a middle finger toward a customer support agent, no matter how frustrating the situation, is also not an appropriate action.
It's OK, just fire Ayyub.
In other words, rename Ayyub to some other name.
Ayuub has apologized for his lack of courtesy.
@eski have you?
NATVPS' handling of this was bad, their communication is unprofessional, their setup is so dodgy that a VPS can be unusable for months at a time, and they yanked a location with active services, migrating customers to another continent. When shifting from OVZ to KVM, they should've stood up a new VM and gave their customers a window to migrate their data to the new VM. I get it's a cheap service, but if you can't offer passable customer service for $7/year, then it's not a product worth selling.
OP should've reconsidered having his actual real name attached to all of this material as I can see other hosting companies potentially blacklisting him as his behavior was aggressive. I get the mounting frustration on his part and I think NATVPS did treat him poorly, but you can't expect a company to continue to provide services after you threaten them like that. He should've considered the likelihood that they'd fire him as a customer and migrated everything away before even making this post.
Then for all the spectators in this thread, I can't help but wonder what compels some of you to waste your life running defense for discount VPS companies.
I dislike this post.
I am a very HAPPY NATVPS customer. Please continue to buy services from NATVPS and ignore this thread.
This message is sponsored by humility and honesty. Deal with it.
While the client did adopt an accusatory tone and made threats in their tickets to go public -- actions which might justify the host's decision to terminate their service and issue a refund, the underlying issue lies squarely with the host. Although I agree the client could have used less inflammatory language, and the threat of a chargeback after receiving a refund was unnecessary and uncalled for, this thread still raises significant concerns for a neutral party about whether the quality and reliability of the services offered. For reference, I have no stakes in this -- I am neither a client of NATVPS nor am I acquainted with the OP.
However, suggesting people ignore this thread goes against the notion of making reasoned choices -- for some, the host's actions may represent a breach of trust, while for others, like yourself, the primary issue may lie in how the client communicated and the reasonableness of their demands.
So, instead of dismissing this whole thing outright, I suggest that those who come upon the thread read the details themselves, and perhaps form their own opinions of what has happened here.
They were asked clarifying questions and they are providing answers to what is asked. Why is this an issue?
That is what search is for, some do actually use it. Random 'bad service' reviews are just as useful as 'great service, highly recommend' ones..
This level of detail is showing how they have handled issues, I would be happy if all issues posted on LET were like this.
Ok?
This is your second (?) post on page 3 talking about how long this thread is..
Clarification asked. Answers provided.
60+ comments made. Anything more of substance here? Probably not.
Search is powerful tool. I wish many people utilized it.
Yeah. I know, right? Dunno what more you are expecting after its said on both ends what and why things hapoened?
Still someone likes to beat a dead horse? Go for it.
I even suggested op to post repeatedly to ensure this thread remains fresh so as to drive his message to others on how the provider treated him.
i think the only thing to take away from this thread is that this provider will terminate you if you complain. The rest isnt important. OP was more than patient before posting here.
LET should, imo, discourage providers like this.
While I derive no pleasure in dragging this thread anywhere, this is actually incorrect.
These are NATVPS services, some $3 per year, others $7 per year. We barely cover the costs at this pricing (bandwidth is expensive in Asia + These are KVM now)!
I decided to continue offering them as it helps students and hobby community who can't afford to buy a normal vps.
There are many such users from Asia, even $7 matters, I too were one of them some years ago during my studies.
Infact I haven't done any natvps advertisement on this forum since long and it doesn't make us any income.
OP were given their service extension on 23rd but still posted this on 24. We refunded him. It surely doesn't pay us enough to entertain chargeback threats & posts like these.
This is simply not true. I've been a Webhorizon customer for years and during periods I have complained a lot! They have always responded in a professional manner and in decent time and I'm still a customer.
Webhorizon is not perfect, far from it. I've had several downtimes for months and a lot of stability issues, but I don't expect much for $3 per year NAT vps so I don't really see that as surprising. They have always responded to my tickets and offered alternative locations or some other solution so saying that you are not allowed to complain is very far from the truth.