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Be aware of NatVPS
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Be aware of NatVPS

eskieski Member
edited January 24 in General

I had an issue that my VPSes were completely offline for over 3 months (!). I had raised this to NatVPS and they said (basically) "ok, hold on, because we're transitioning to KVM)." I looked at this and thought: ok, not good service but at least they're being honest. I asked " will I be compensated for the fact that I've paid for 12 months and only gotten 8-9 months of service" and they answered "open a ticket when your service transitions to KVM."

That alone is terrible, but it gets worse.

I later had a VM that I opened a ticket about whether the transition would go to KVM in the same region or not and they took that to immediately delete my server and transition it.

When I later asked about compensation for lost time, they just said "look at the TOS" and blocked future updates to the ticket. They also deleted their previous response to me that I would be compensated for 3+ months of lost availability/usage.

Just be aware that NatVPS is a completely shady provider

Thanked by 2silun lc475
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Comments

  • xHostsxHosts Member, Patron Provider

    @eski said:
    I had an issue that my VPSes were completely offline for over 3 months (!). I had raised this to NatVPS and they said (basically) "ok, hold on, because we're transitioning to KVM)." I looked at this and thought: ok, not good service but at least they're being honest. I asked " will I be compensated for the fact that I've paid for 12 months and only gotten 8-9 months of service" and they answered "open a ticket when your service transitions to KVM."

    That alone is terrible, but it gets worse.

    I later had a VM that I opened a ticket about whether the transition would go to KVM in the same region or not and they took that to immediately delete my server and transition it.

    When I later asked about compensation for lost time, they just said "look at the TOS" and blocked future updates to the ticket. They also deleted their previous response to me that I would be compensated for 3+ months of lost availability/usage.

    Just be aware that NatVPS is a completely shady provider

    Please add screenshots of the tickets to show all discussions

    Thanked by 1ask_seek_knock
  • webhorizonwebhorizon Member, Host Rep

    waiting for ticket number and screenshots

    Thanked by 1Rubben
  • eskieski Member

    Here's an email where they acknowledgeded services were offline for months and then told me they'd compensate for lost time: http://connelly.casa/compensation.pdf

    And then where they said "too bad, you signed up for a NAT service so just look at the TOS": after I asked them "where will you transition my VM to"? The history there is that they apparently needed to migrate existing VMS to KVM but it would result in complete VM deletion. When I asked about details, they migrated and deleted all my VM data and then deleted the entire log from the previous ticket mentioned above. The ticket log is here: http://connelly.casa/awful-service.pdf

  • "Can that satisfy your ego" is a weird response. I hope it's some mistranslation?

    @eski do you have any screenshot about VPS being offline for 3 months?

  • webhorizonwebhorizon Member, Host Rep
    edited January 24

    I (Ayyub), am still in shock that you decided to open such a post after how I treated your case!

    Clarification: op is correct with regard to downtime being long (preparation of Singapore KVM NAT nodes took time) and he is correct with regard to ticket #484161 that I misread it and mistakenly procced with migration routine (termination of old ovz service and recreation of kvm service) [although apologized twice in that ticket].

    The client a bit after closing #484161 by me, opened another ticket (#537734), which I post here for everyone too see and judge;

    Thanked by 1DrNutella
  • admaxadmax Member, Megathread Squad

    During the months I waited, my SG NAT VPS, which was hosted on an OpenVZ server, was unavailable for some time (it was down for quite a while). However, considering it costs only $3.99 a year, I didn’t demand SLA guarantees (at such a low price, the profit margin is very small). It’s possible that some other users’ VPS on the OpenVZ host might have been functional before the migration. When SG NAT KVM became available, I thought it was finally ready to use. After the migration, the available time was reduced by several months, which was probably assumed by the NATVPS team to be part of the normal service usage period. (This is my recollection of waiting for the migration and using NATVPS.) Of course, anyone who purchased it might have been more or less affected by the migration...

  • eskieski Member

    So there you go. Acceptance/acknowledgement of absolutely awful service from natvps

    Ayyub closed (and locked so that I couldn't respond) my other ticket and said "too bad" (I can provide screenshots of how absolutely disrespectful he/she was in that) and then denied that there was no reason to provide any extension to the services. It required opening a separate ticket because he/she had locked the other one, and then arguing where he/she said (basically) oh, that response must have been done via email instead of through our web system, so it's not valid

  • eskieski Member

    Absolutely terrible service and -- I don't think I've ever said this: I hope Ayyub is "gotten rid of"

    Thanked by 1batra
  • Those who were recently moved, check your disk quota and compare it to the plan you actually paid for.

  • AbdAbd Member, Patron Provider
    edited January 24

    umm. We started migrating Singapore location services on 21st January, today is 24th.
    Service date extension will be done after we complete migrating all clients, allow it some time.
    @eski I can't see where you were denied extension, we told you multiple times that service will be extended in coming days. But you kept accusing us and now this post here ? makes no sense.
    US & EU services were migrated, and other users will be able to confirm their service dates were also extended.

    @admax said:
    After the migration, the available time was reduced by several months, which was probably assumed by the NATVPS team to be part of the normal service usage period.

    (and anyone else reading this & has a service with us..)
    Just be patient, it takes time to extend renewal dates for 1000+ services manually.
    We're extending everyone's renewals to make up for it, but it's a manual process and takes time.

  • eskieski Member

    Oh boy. OK. This is absolutely complete BS @Abd . The services here have been completely unprofessional. I have to put our kids to bed in the next couple hours, but I'll post a complete log of every completely irresponsible thing webhorizon has done in a couple hours

  • AbdAbd Member, Patron Provider
    edited January 24

    @eski

    We've refunded all your payments in the past 12 months (i.e. $7) and will be ending all your natvps services on January 31st. Please ensure you've moved your data elsewhere before this date.

    I understand your frustration, but based on your interactions, we believe it's best to part ways.

    I wish you the best in finding a new provider. :)

  • eskieski Member
    edited January 24

    So just FYI for others: in retaliation for me posting this thread, WebHorizon has just now canceled all my services (including unrelated ones) and decided to delete all of my VPSes and data

  • Never buying from them. Wow.

    Thanked by 2fluffernutter eski
  • A simple question, but why do people say in tickets, "I'll post this on the forum"? To me, if you're planning to leave the provider, it seems more reasonable to just post on the forum without saying anything.

  • Seriously ?

  • eskieski Member

    You're right. That was a mistake: I should have posted without letting them know

  • plumbergplumberg Veteran, Megathread Squad

    Try threatening anyone (directly or indirectly) and then get surprised after being let go, with all monies paid initially.

    Good going to op, bad luck to providers to deal with them.

  • Webhorizon has been nothing but garbage to begin with, what more could you want here? Lol

    Thanked by 1eski
  • lirrrlirrr Member

    how much is this server? pls dont me it is 3$ or something per year

  • eskieski Member
    edited January 24

    $7 for a NAT VPS

  • @eski said:
    $7 for a NAT VPS

    WOW like losing thousands of dollars

  • eskieski Member

    @Abd said:
    @eski

    We've refunded all your payments in the past 12 months (i.e. $7) and will be ending all your natvps services on January 31st. Please ensure you've moved your data elsewhere before this date.

    I understand your frustration, but based on your interactions, we believe it's best to part ways.

    I wish you the best in finding a new provider. :)

    Even though you're canceling all my services, this is only about 40% of what I've paid for. I plan of issuing a CC charge back for the remainder if you follow through with cancellation

  • @ethanblake87 said:
    Webhorizon has been nothing but garbage to begin with, what more could you want here? Lol

    How come? What is garbage about them?

  • eskieski Member
    edited January 24

    @blackeye said:

    @eski said:
    $7 for a NAT VPS

    WOW like losing thousands of dollars

    I'm not saying I've lost a ton of money on this, but if you show up at a fast food place, pay $7, and then you wait 3 months and they say "sorry, we can't give you a burger you paid for" it'd be a pretty awful experience

    Thanked by 1DeusVult
  • M66BM66B Veteran

    @eski said:
    Oh boy. OK. This is absolutely complete BS @Abd . The services here have been completely unprofessional. I have to put our kids to bed in the next couple hours, but I'll post a complete log of every completely irresponsible thing webhorizon has done in a couple hours

    We're waiting for the logs ...

    Thanked by 1skorous
  • eskieski Member

    @M66B said:

    @eski said:
    Oh boy. OK. This is absolutely complete BS @Abd . The services here have been completely unprofessional. I have to put our kids to bed in the next couple hours, but I'll post a complete log of every completely irresponsible thing webhorizon has done in a couple hours

    We're waiting for the logs ...

    Will post everything in 1h

  • @eski said:
    So just FYI for others: in retaliation for me posting this thread, WebHorizon has just now canceled all my services (including unrelated ones) and decided to delete all of my VPSes and data

    Did they delete your servers and data or did they cancel your contract and given you until the 31st to migrate your data?

    Those 2 are very very different from each other.

    Thanked by 1Abd
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