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Issue with $60 payment to Inception Hosting, now resolved
This discussion has been closed.
Comments
Hello, and thank you for sharing your concerns. To our knowledge, all eligible transactions have been refunded, and in some cases, even beyond eligibility. Additionally, all PayPal subscriptions were cancelled prior to the announcement to prevent further charges.
We review transactions that are not eligible for a refund on a case-by-case basis.
If you have any questions or concerns about your account or credit, please raise a ticket with our team. We assess each case individually and will do our best to assist you.
Thank you for your understanding!
(╯°□°)╯︵ ┻━┻
Signed,
ChatGPT
@InceptionHosting why do you pretend like he didn’t already ask for a refund and that you didn’t ”do your best” to help him?
To play Devil's Advocate.. OP has only made the accusation and hasn't provided proof + I don't expect companies to reply directly to the customer on a personal level on forums these days. They might not even know which customer OP is. (lol)
A easier way to determine is to ask directly.. what happens to remaining credits at Inception Hosting?
debian.
I hope Clouvider knows how badly they're damaging their own brand. I spend 5 figures monthly with several LE* providers and was considering using them in the past. Their behavior in threads like this definitely scared me off for good.
Agreed
Debian?
Thank you for your understanding!
Our company policy has always been that credits are non-refundable. However, to support our customers, we’ve made arrangements to transfer credits to our parent company so they can still be utilised.
Exceptions are reviewed on a case-by-case basis, provided the request is reasonable, and the customer is willing to work with us.
$7 is the safe spot.
Yes, but now your company is closing down and the products can’t be purchased. The deposit was made 4 hours before the announcement? Why do you fuck over your client like this? Get a grip.
+1. Not rocket science.
Agreed. It’s just common sense.
Here's their Terms of Service:
"Any overpayments or double payments will be held as account credit, in the event that you choose to close your account any credit gained through overpayment will be held for 7 days and can be refunded even if made by subscription payment, after 7 days no refunds will be granted if you have overpaid due to failure to manage your own payment subscription, Inception Hosting will apply an admin charge of €2.50 to any credit or part thereof in the event a refund of an overpayment is requested, if your total credit does not exceed the admin charge and credit will be forfeit upon closing your account."
I am not seeing much else that discloses credits can't be refunded as company policy. Correct me if wrong.
I also see "The refund policy is not open for any negotiation" but as per the last post..
Bit confusing. So it is up for negotiation?
Again, we’re happy to look into this issue.
@jinks please contact our support team directly or provide your ticket number so we can reach out to you and help resolve it.
This sounds like a case where a reasonable arrangement as an exception could be agreed upon. However, please note that we do not offer exceptions via PayPal disputes.
Thanks!
so @jinks you got a strong case, let us know if you got a refund or a successful chargeback
If its an customer from the EU you cant deny him a refund for account credit, especially if you are closing your company.
Thats the reason i wont become a clouvider customer.
Since people recommended chargeback I'll post the relevant screenshots here...
IH and PayPal both denied my claim.
I’m just curious, if you clearly stated you’re two different companies, and you’re a subsidiary of your parent, how’s that accounting headache?
I’m assuming you’d just transfer from “own company” to “definitely not the same company”, but given the distinction was clear you’re not the same company despite migrating clients and revenue to the “definitely not the same company”, want to give it a rundown?
I will be the one to ChatGPT summarise this time.
As long as your PayPal email matches your account email, and they show PayPal something, you will lose 99% of the disputes or chargebacks.
Clouvider from what I gather are very experienced in winning PayPal chargebacks.
But if the first screenshot is your only communication.. I'd say you should (have) talk(ed) to them more.
They didn't seem hostile and it was a generic response.
PayPal offering less protection now i guess. time to skip it
Should have chosen item not as described not item not recieved. For not recieved some random proof of delivery overrules everything. Not as described is where non-objective stuff comes in.
Agreed. They technically did receive the credits after all.
Edit: If you really wanted to, I'm sure you could call and appeal and someone would agree with you. But honestly, just keep talking to their support.. I expected way more push back from them but from the one ticket reply you've posted it seems like you were very quick to post on LET instead of telling them directly. Unless you have more screenshots?
Yep. Clouvider likely only had to prove this for it to be closed.
@InceptionHosting The Ticket Number is 109521.
I did not immediately file for a refund on Nov 11 because the announcement stated that refunds for services not provided would be automatic and only by December 30 I was made aware that does not apply to credit on the account.
It’ll be hard now after having filed a dispute and lost, but best of luck to you.
Yeah: "The refund policy is not open for any negotiation and is final and absolute any attempts to pursue a refund outside of these conditions will be ignored and your account will be considered in abuse of terms." and "Paypal disputes or claims result in immediate termination of your account."
But then again.. it's apparently "company policy" to never refund credits, which is not true.