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Namecrane - they keep asking questions and investigating your side, insane
Hi
During my search for a email server so to handle some newsletter and subscription marketing email tools, I contacted NAMECRANE.
I explained my needs (send notifications, newsletters, and announcements to partners and affiliates, 15 thousands), and their first thing they did was to question from where I obtained that list. I explained that they are customers with straight relationship. Then they asked if it was related to TICKTOCK PRODUCTS.. They never quoted nor recommended a plan or give a straight answer to my request.
Wasted time, they never answer your questions, they ask and ask. More than 12 hours of wasted time for an answer that never comes. Flee from NAMECRANE.
Comments
You're asking to send 10's of thousands of emails through us for marketing. We ask to confirm how you sourced the emails. We do that for our shared users, we do that for the cranemail users.
Good luck with your new host.
Francisco
That's normal and fully expected behavior. Are you like new-new to this?
That's completely a normal question to ask. They ain't gonna send spam behalf of you. They will have to confirm from where you gathered the emails and if they were single opt in or double opt in
Ticktock💀💀
hello sir tick tock - ihost tart - ok sir
After explaining in detail you didn't answer, and started asking about TICK TOK products, that have nothing to do with our activities!!! You jeopardize your customers life!!!! This was our fist answer:
I am after a server so to deliver our newsletter and announcements to distributors and partners (about 15 thousands).
Definitions:
Distributors: Companies that distribute our products/patents/digital products. They promote and resell, and obtain a share of the price.
Partners: Companies that add value to our products.
Customers: The ones who purchase the products.
They have register with us, they register with us when they start business with us.
Does this explanation clarifies?
sor y sir it s ihos tart
YOU ALMOST GOT IT
No one with a decent IP reputation will let anyone send 15k emails without carefully verifying the source of the email list.
Flee from NAMECRANE.
Interesting, How about you post some screenshots of some of the questions you asked?
6+ years with namecrane now almost.. They do answer your questions!
This is sane behavior. They're not your IP addresses and even if they rented dedicated ones, you can't just have single spammy IPs in a range and expect the rest to keep a high reputation. What you are doing deserves scrutiny to make sure they are not screwing over every other customer.
Don't follow my signature thinking you'll get better service for that, you'll actually get worse.
@Francisco YOU MONSTER.
TICKTOCK , REGARAGE
Sure. All we asked after that was to confirm that the users are your direct customers/vendors, people that would 100% be expecting these emails in their inbox.
That's all.
You could've replied with a yes, ordered your service, and already be setup. Instead you came on here to start a fight.
Francisco
what?
So this would count as a successful customer screening by NameCrane then?
It appears you didn't give NameCrane a straight answer.
Tick tock ...
TICKTOCK!
And then we clarified and answered:
They can be considered direct clients yes. I assumed that I did explain that on my very first message.
On special dates or periods that they don`t want to receive any more messages (eg Holiday leave) they UNSUSCRIBE so not to receive more messages, and after they return the request to continue receiving the emails, that's the way they operate. I am not aware that they report messages as SPAM.
And you started to ask about TICK TOCK PRODUCTS!!!!
I didn't start any fight, just related our experience with a provider that we don`t recommend.
@Hernan please don't give up on your crusade I promise we'll listen this time
TICK TOCK PRODUCTS!!!!!
We asked because we literally had a funny case from someone wanting to do the same earlier in the week.
You're getting insanely angry for us asking 4 questions.
Questions most other email providers will ask you similar (though maybe not as specific).
Good luck to you, merry christmas.
Francisco
ok sir 7$
Not angry at all. You are unprofessional. It is good to know that you take as funny cases what your prospect customers request. That´s why I prevent other members of lowendtalk with our experience. You can ask whatever you want, all providers ask questions, but the TICK TOCK comparison is absolutely unprofessional.
@Francisco @Rubben @Hernan
Merry christmas
I made this logo so that @Hernan don't have to change his spelling
All love 
You deserve thanks for that. It is good for potential customers to know that NameCrane proactively protects its email delivery reputation.
Just use Amazon SES, that's going to be $1.50 for your 15000 emails.
And they jeopardize their customers life!!!!!!!!!!!!!!!!!!!!!!
hello sir where are 2 females?