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Comments
Idk
Ticket ID: #456571
Subject: account has been suspended
Status: Answered
Freedom of speech from moldolva is like free as in free beer. Send the request 12 times in a second you're cut off.
-Richard Stallman
I don't trust molodovian hosts since I was booted from one, better to host your content at home and tunnel it with buyvm or ovpn and you are good.
@AvaHosting How about just admitting that you made up the abuse report and promising not to do it again? You don't have much room to keep rounding up lies anyway. Besides, who knows if you won't do similar things in the future regarding copyright, adult content, freedom of speech that you promised to allowing and promoting yourself with? Or simply choose to lose consumers, not my business anyway.
Have more 350 days to go, hope they learnt from mistakes
350 to find another reason to boot you.
Not according to some dodgy scam providers, as they don’t have any clue, just dc in their basement 😂🤡
The same here, this twats know don’t if bots or scanners do access my IP multiple times it doesn’t mean that it’s DDOS attack 🤔
@kv1108 what are you using for VPN? Openvpn/WireGuard/?
Torrent is UDP flood, some kind of DDoS
Open vpn
But other providers I use usually complains abt bw, never abt Ddos
Hi,
if such an abuse report existed, which can safely be doubted, then it would have already been posted here.
I dont know the background or motivation but as it seems the hoster is constructing here an issue to get rid of the customer, without having it look like plain scam.
But in fact, even if that abuse would have existed, giving the fact that we talk here about 12 requests per minuet ( according to the shown log ) we can hardly talk about a DOS or what ever.
It more like looks like a natural behavior of the OS to send exactly 12 requests in 1 minuet ( not second ).
How can 12 requests in a minuet of what ever to what ever be against any TOS?
Thats just an insult against any real hacking / (d)DOS attempt.... dont trample the feelings of the real networks attacks like that! Being put into the same bag like this is just... cruel to be honest...
Joke aside... @AvaHosting do yourself a favor, reenable the customer, improve your templates, DNS settings and maybe change your internal policy howto handle abuses ( if ever such an abuse report existed ).
Even if M$ would have complained about this 12 requests per minuet ( lol, as if this is possible ), but lets say santa exists and fly's on blue piggy's to bring the good boys and girls sweets and the bad ones DDOS attacks, maybe you should protect your customers a bit more and follow common sense that this 12 requests HTTP requests may not justify a permanent ban and deny of paid service.
I hope @AvaHosting learns from this, because if bad actors see this thread, they may start using false abuse reports to take down competitors that use AvaHosting / AlexHost.
(AvaHosting and AlexHost are sister companies with overlapping, if not identical, staff.)
They should hire support staff that nice to customer too
Hi.
We apologise,
it was an agent error between tickets. We've resolved the situation and the services have been reactivated.
It won't happen again. Let's cut the drama. The matter has been resolved and the service restored.
We're sorry about what happened!
From this thread, it happened to two people in this community and required public drama to actually get investigated...
What are the normal processes to kick a customer? How much investigation is normally done?
What was the "error between tickets"? The fabrication of evidence?
The error was getting caught.
The error was: clueless staff
"Clueless" usually don't fabricate
The error was... User buying from ava.hosting...
Dear, The error was the user sending out a 12 Req/s DoS.
Clueless staff doesnt mean clueless fabricant.
That was from his OS technically not an user error but M$ wind0ws
And the error was caused by avahosting's network configuration.
It doesn't surprise me that Windows would repeat the request when receiving a 301 to a file with the wrong contents for that particular file.
The sample log posted showed less than once per second. :28, :28, :44, :45, :46 :52
Potential costumers should be concerned with these types of actions!
Note to self: Do not buy from molodovian hosts named ava.hosting/Alexhost, again...
Yes.. This has been concerning..
About continuing drama with Microsoft abuse we have mentioned that it was intended to other customer https://i.imgur.com/dkIWTIf.png, and once again, it was a human mistake, we could simple delete that reply, but we leave and provided to the customer with the logs
But it seems that people would ask for this report in other threads too.
Alonside initial logs, where are 1,2 reqs further we have provided more detailed one, read the thread carefully
As on customer server direct nslookup didn't returned the address 176.123.0.130 it was assumed that on remote hosts these requests were creted artificially and server is an intermediate point, for an internal attack or test attack, and the services were suspended.
Once again we apologize for this, it was an error in DNS management, @xvps thanks for the hint.
We have fixed the issue, and restored the services. @kv1108 @ILLKX you'll receive a compensation.
Hi.
Do you avoid all ISPs when you see an issue? Hosting Providers? Even the bigger ones have many issues, complaints and human error what's wrong? We understand no one likes to have their services suspended by mistake.
All services including payment gateways, hosting providers, domains have issues with customers and clients. Should you avoid them also? Good luck.
Our AUP is explicit and if there are any issues or abuses we will inform.
All countries and companies have problems with customers, whether it's technical error, human error, payment problems or suspended services.
Saying you should run away from a country based on human error doesn't make sense. Should we also run away from a well-known country where a large, well-known datacentre in Europe burnt down? I won't say the name, it's not necessary.
It's just an example. The best thing to do is to communicate with support and if they don't resolve it, post as you have done here. The case was analysed internally and resolved, plus they received compensation for the error.
Well, this was fascinating to read.
Do you mean you called Microsoft speech API, on which Microsoft send abuse notice to hosting provider?
Are you using Azure services?