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Comments

  • Petey_LongPetey_Long Barred
    edited December 2024

    @Saragoldfarb said:
    How many open technical tickets can you have? Seriously. Been over 4 days. I've never been forced to use chargebacks but you're really pushing it here.

    @tenpera said:
    5506919 General [Sales] NAT to BF2024 LXC3 6 d 1 hr 28 min Awaiting Staff Reply

    @yoursunny said:

    @wadhah said:
    https://clients.myvpsnetworks.com/admin/plugin/support_manager/knowledgebase/view/4/kvm-promo-vps-additional-terms/3/

    Guaranteed 95% uptime calculated monthly, excluding scheduled maintenance.

    95% uptime in a month.
    36 hours of downtime per month.

    Server "push-ups" - up/down. Recognize greatness! Servers are getting swoll!

  • SaragoldfarbSaragoldfarb Member, Megathread Squad

    Another day passes. How's the tech ticket queue today @Vojta702 ? Still no update on my billing ticket. Been almost a week now.

    Thanked by 2admax plumberg
  • plumbergplumberg Veteran, Megathread Squad

    @Saragoldfarb said:
    Another day passes. How's the tech ticket queue today @Vojta702 ? Still no update on my billing ticket. Been almost a week now.

    You have lots of patience

    Thanked by 2admax Saragoldfarb
  • @Vojta702 said:

    @Void said: Thanks, but did you just disappear again? I updated the ticket with the info asked, so please have a look.

    Going to take a look now.

    Any updates ?

  • SaragoldfarbSaragoldfarb Member, Megathread Squad

    @plumberg said:

    @Saragoldfarb said:
    Another day passes. How's the tech ticket queue today @Vojta702 ? Still no update on my billing ticket. Been almost a week now.

    You have lots of patience

    Thank you. I've been doing mindfulness exercises. It really helps. No need to stress over $15.

    Calm and relaxed, PP will handle the refund. Meanwhile they continue to make a fool of themselves. It's quite amusing tbh.

    Gonna bump this occasionally so people are aware of who they're dealing with.

    Thanked by 2plumberg yoursunny
  • Hallo

    @Vojta702
    Cab you check my order 675b432970680 its paid but Not activitated

  • brueggusbrueggus Member, IPv6 Advocate

    He's gone.
    Summer is over.

  • Don't buy it, the network outage is very serious, the VPN will be disconnected after a few minutes of use

  • Vojta702Vojta702 🚩 Patron Provider Tag Suspended

    @maverick80 said:
    Hallo

    @Vojta702
    Cab you check my order 675b432970680 its paid but Not activitated

    Probably marked for review by fraud protection, let me check.

  • Vojta702Vojta702 🚩 Patron Provider Tag Suspended

    @Clanly said:
    Don't buy it, the network outage is very serious, the VPN will be disconnected after a few minutes of use

    May I know to what outage are you reffering? I dont know about any ongoing issues.

  • @Vojta702 said:

    @Clanly said:
    Don't buy it, the network outage is very serious, the VPN will be disconnected after a few minutes of use

    May I know to what outage are you reffering? I dont know about any ongoing issues.

    Ticket #2145253
    It's due next month and I want a refund

  • It's suspected to be UDP blocking. It disconnects after a few minutes of use. I don't want to waste my time.

  • @Vojta702 said:

    @maverick80 said:
    Hallo

    @Vojta702
    Cab you check my order 675b432970680 its paid but Not activitated

    Probably marked for review by fraud protection, let me check.

    Order id: 675bde7ca7ff3 . I am experiencing the same issue. I completed the payment 4 hours ago, but the VPS has not been activated yet.

  • need crypto payment

  • @Vojta702 said:

    @maverick80 said:
    Hallo

    @Vojta702
    Cab you check my order 675b432970680 its paid but Not activitated

    Probably marked for review by fraud protection, let me check.

    any news?
    looks your service have many problems atm

  • @maverick80 said:

    @Vojta702 said:

    @maverick80 said:
    Hallo

    @Vojta702
    Cab you check my order 675b432970680 its paid but Not activitated

    Probably marked for review by fraud protection, let me check.

    any news?
    looks your service have many problems atm

    No. they review all other and do nothing

  • maybe the admin should close it here untill the service get fixed

  • @Void said:

    @Vojta702 said:

    @Void said: Thanks, but did you just disappear again? I updated the ticket with the info asked, so please have a look.

    Going to take a look now.

    Any updates ?

    Any updates about updates ?

    Thanked by 1Saragoldfarb
  • VoidVoid Member
    edited December 2024

    Hmmm

  • after ticket
    service is activated that was fast :)

  • tenperatenpera Member
    edited December 2024

    > 5506919 Emergency General [Sales] NAT to BF2024 LXC3 7 d 23 hr 27 min Awaiting Staff Reply

  • SaragoldfarbSaragoldfarb Member, Megathread Squad

    Another day passed @Vojta702 how is your tech ticket queue today? My servers are still dead and my billing tickets are still remaining unanswered.

  • @tenpera said:
    > 5506919 Emergency General [Sales] NAT to BF2024 LXC3 7 d 23 hr 27 min Awaiting Staff Reply

    Emergency ticket... to Sales.
    :DDDDDDDDDDDDDD

    Thanked by 1Saragoldfarb
  • 5506919 Emergency General [Sales] NAT to BF2024 LXC3 4 hr 33 min Awaiting Staff Reply
    much improved

    Thanked by 1Saragoldfarb
  • Technical Ticket #1848674

    Thanked by 1Saragoldfarb
  • SaragoldfarbSaragoldfarb Member, Megathread Squad

    Good morning all.

    Another day passed @Vojta702 how is your tech ticket queue today? My servers are still dead and my billing tickets are still remaining unanswered.

    Thanked by 1Void
  • @Vojta702 , could you please respond to the outstanding questions raised by users in this thread?

  • Vojta702Vojta702 🚩 Patron Provider Tag Suspended

    @angstrom said:
    @Vojta702 , could you please respond to the outstanding questions raised by users in this thread?

    Sure, let me answer them.

  • Vojta702Vojta702 🚩 Patron Provider Tag Suspended

    @Void said: Any updates ?

    Just replied, please check answered tickets. :smile:

    @maverick80 said: any news?

    We are reviewing orders placed into manual review queue in batches, I think yours got already approved, but I generally do not see this as "issue" - basically order gets submitted, sent for fraud checks to MaxMind, and if MaxMind score is higher that it should be, which cloud be due to several reasons, including usage of non-residential IP address etc... it is marked for Manual Review. Otherwise it is automatically accepted.

    @Saragoldfarb said:
    Another day passed @Vojta702 how is your tech ticket queue today? My servers are still dead and my billing tickets are still remaining unanswered.

    Currently have 20 technical dept. tickets to answer, after answered will start processing the billing/sales ones.

    @lakira said:
    Technical Ticket #1848674

    Replied.

    If I missed something, please let me know! :smile:

    Thanked by 2Void lakira
  • SaragoldfarbSaragoldfarb Member, Megathread Squad

    Gitta give it to him, totally Zen.

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