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This way, nobody ever gets suspended, while each server cannot use more than fair share for more than allowed burst.
FranTech can do it, you can too.
Do you suspend first and then ask the customer, or ask the customer before suspending the service, so they have a chance to investigate and rectify?
My problem has been solved, thanks to everyone who supported me. My service has been activated again.
If we still have problems with you I will send you a final email and terminate your service with us and refund unused days.
Make proper use of what we are giving you and make sure that your VPS is not used by unwanted users.
@DP please close this drama as solved...
Can you open a special support request on my behalf, let's have a detailed discussion with the company owner about abuse through the site.
I'm the company owner...
It would be damaging for both of us to talk about this here. We want to have a private conversation.
huge drama for 10eur / year
, now i am afraid to use my bf vps .
With someone saying that my company is a fraud because its service has been suspended for abuse?
Mhh no, I refuse and move on.
No, Calin's 22k were bigger
he said it was vps wood
Yeah, if they advertise it as “unlimited”, conditions for fair use should be clearly defined.
then let's talk here, it's not a problem. Can you inform me the detailed vm source of recent usage? After all, if such a usage is obvious from the time we first received service, you would inform me after 10 days from the time I received everything anyway, but something like this suddenly occurred. Can you provide me with information about the date of occurrence?
The whole practice of marking unlimited is shit.
If having fair use is documented why not promote it and publish that?
O no. Then what about my profits from deceptive (seemingly) sales.
As previously mentioned, no specific information will be published here.
Don't forget to scream for mods @Dasabo
Kind reminder.
I'm going to give you some feedback and I hope you make some changes to how you personally present yourself.
You've already revealed specific usage where this user used low double digit TB amounts which truthfully speaking isn't that much considering if a 1gbps dedicated port had a continuous stream of 1gbps over a calendar month you'd pull around 328 TB. So your 14TB claim is very low. We get it, you probably want to protect your network and your costs, however you've advertised bottom of the barrel pricing and this is what you get (I wonder if services like Windscribe would even be competitive). Either you invest in a network that can take a lot or you provide caps if you want to curb this.
You also come off as aggressive(I think this has been pointed out before) and thin skinned, you're in a forum where at any minor mistake you will be criticized heavily and that is true because users are calling out every time you tag mods for something you can't handle. You need to learn how to take that feedback onboard. As I'm not a customer, the way this has been handled makes me never want to be your customer, you have no PR skills and you're struggling to handle a complaint.
Sure, maybe OP broke whatever ToS you have in place, and maybe the abuse is valid, but you do need to learn how to be nice in saying it and be clear. For the record, I think OP sucks as well, there's some truth bending going on and this is a he said she said situation.
I hope you do better in the future.
I mentioned 14 TB + in the last 7 days but I didn't say how much specifically in the last 24 hours and I won't, I can't share too much specific information about one of our customers here.
I also mentioned excessive CPU usage in the last 24 hours of 90%.
I cannot be nice to a user who used the word Fraud in the title of his thread without even knowing what it means.
Sounds like OP should've went with a provider that allows high bandwidth usage and the provider should drop the deceptive marketing of "unlimited bandwidth".
Weak drama :-/
There is nothing misleading in our offer, we do not set monthly bandwidth limits but we do set fair use as a limit, which is certainly not the one adopted by the customer in this context.
If 1 user can harm 30 others on the same node better to lose one than 30...
Our primary objective is to protect our customers from bad users and we put in place any method to counter this.
If the customer needs 1Gbp/s of dedicated bandwidth, he surely has the wrong service and also the wrong cost considering that the plan used by the user costs €10.00/year.
It's over before it starts this time.
not 100% accurate but this could be worth checking out possibly:
https://iknowwhatyoudownload.com/en/peer/
If you are going to say fair use, at least clearly define what is considered fair use. It's the most annoying and confusing part when customers have to play the guessing game of what is fair use or try to dig through the TOS. Every provider has a different definition.
I think we will update our ToS with more detailed information so as not to leave any misunderstandings in the street.
This is the problem that me and others are trying to say.
Why claim unlimited when it is not?
Stop the fair use nonsense. Pick one over the other, not both.
This creates intentional drama every time.
Doesn't matter what you choose to sell your services for.
It is not directed at you alone. It is directed at all providers that market services as unlimited but slap a fair use in the fine print.
In fact, I am puzzled by the so-called unlimited traffic offered by many German merchants, many German merchants offer low-cost unlimited traffic servers, but in fact it is often called "fair use", but does not indicate how much traffic can be used each month. Maybe it's 10TB, maybe it's 20TB, oh, I've seen someone buy a server with so-called unlimited data and get a bill for €70 after he spent 50TB of data in a month. ：）
Hang on a second.
I just searched up what this plan was and now nothing is making sense(unless I have the wrong offer, please correct me if I do)
VPS. WOOD (Only available by link)
€24,00/year (€12,00/year with recurring discount)
1 vCore AMD Ryzen 9 7950
512MB DDR5 ECC RAM
10GB NVMe Storage
500GB Premium Bandwidth /month
100Mb/s Uplink
IPV4 & IPV6 Included (Add-on available)
Full Root Access
Location: Germany, Nuremberg
So to me were offering a vCore and nobody knows if this is fair share or dedicated, we should fix that.
Also 500gb bandwidth... So what happens after 500gb? Also is downlink as fast as it can go or is that also 100mbps? If it's the latter then it's impossible to pull 14tb in 7 days on a 100mbps connection. If your downlink is unlimited and unthrottled then you've screwed yourself. You've also said it's unlimited so which is it? You can't have unlimited and fair share, that's not how this works, you clearly need to state at what amount is going to cause an eyebrow to raise.
It doesn't matter if you can't be nice or not, that's not what my feedback is about. It's about your lack of professional tact, not being clear and unable to handle some criticism.