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Comments
The LET-EST-1G-VPS as well?
Not yet
I paid for the server, but access is only available through VNC. The server has no internet or LAN connection, so I can’t connect to it remotely. It doesn’t even ping local addresses. Support responds very slowly. So far, it’s been one big disappointment.
Same problem, the ticket support responds too slowly, sometimes I have to remind them several times before they respond
Please PM me your ticket ID. Basic support has a best-effort SLA of 24 hours. Let me check if I can speed it up for you.
I’ve been waiting all day for a solution, and I still haven’t gotten a response. I haven’t been able to use the VPS since the moment it was created. Honestly, I’m ready to end this relationship that hasn’t even started and request a refund for the service that wasn’t provided. Do you consider this good service?
This service is a disaster! My IP address was changed to another country, and the internet on the server worked for barely 10 minutes before going down again! Two days of struggle and frustration have led to nothing. I’ve requested a refund since the service was never provided.
I am sorry to hear that. I just checked. All is fine on the specific node. We had to change your IP to another IP in the correct VLAN. That's all. Maybe you did some reboots or reinstalls that caused a problem. We can surely look into this. If you have an open ticket, please PM me the ticket ID
@VPSSLIM now IPv6 went out in Estonia 30 minutes ago. Did you change something with those VLANs and broke IPv6 as a side effect? Gateway is not pingable from VPS, and nothing else is:
wow, how you got IPv6 in EE?
My default install from template without v6. Or it should be asked via ticket?
You can open a ticket for it for sure!
Hi, I already see an open ticket internally about this in the team. Solving now.
Yes, got it via ticket since 5th August. But only a single /128.
Seems to be fixed now, thanks for the quick resolution!
Good that I posted here, some didn't know IPv6 is available at all.
Are these dmca ignore ? Seedbox
Yes
Support finally got back to me and fixed the issue. They set up a new one in the right location and even gave a small bonus as an apology. It's still too early to judge, let's see what happens next.
Glad to hear it was solved for you
I have a similar problem with accessing VPS via ssh (only VNC works), the support takes a very long time to respond, changing the IP address did not help, so I requested a refund. (Support Tickets #429943 - ssh). Correspondence has been going on since 11/23/2024.
Sorry to hear this. I am looking into this for you now. Should be a quick fix.
EE/NL company, but charging US state tax.....
We do not?
@VPSSLIM
Hi, I’m having the same issue.
The IPv4 network isn’t working. (only VNC works)
I bought a one-year server 3 days ago, but you haven’t responded to my tickets and dont resolved my problem.
Here’s the check-host link:
https://check-host.net/check-ping?host=2.59.254.201
Ticket N: 251392
This was solved
Hi, can I change my IP? This one is blocked by cloudflare. Ticket 162494
Network went to absolute crap in Estonia 2 days ago, up to 20% packet loss. Posted a ticket -- no reply, it was just closed. @VPSSLIM do you only monitor nodes when someone complains on LET?
Your ticket is under investigation
Still network issues, a week later... unfixed... nice and they are actually getting worse.
Looking at the mtr's, it looks like you got a network abuser, blasting the port 24/7 and impacting everyone else, I don't know how this is unfixed since a week.
It's under investigation. We've isolated the issue to one node and a few users now.
/removed. Was Reading thread and Phone posted because i Forgot to lock it