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HostSlim poor customer support
alectrocute
Member
in Reviews
I purchased HostSlim's 4GB VPS black friday special and to be honest, it's been very impressive. Works great, good connectivity, fast IO, etc. etc.
Only issue is their support is absolute crickets. I've tried reaching out to their rep on LET, been following up on their WHMCS panel. I feel absolutely ignored.
Anybody else have this experience with HostSlim?
Comments
First of all, thank you for being our customer. We really appreciate it. We are not ignoring you. We just have a high influx of tickets, orders and requests so we try to help everybody as soon as possible. Please hold on and we will be able to finalize your ticket asap.
Not recently. Similar experience with a DA hosting product but probably five years ago now. Put it down to getting what I paid for and moved on.
cheap price, yesterday I bought hosting for 1 dollar too, and the activation ticket was replied about 1 week maybe, I already forgot about it. hahaha
at least the ticket was replied to, which means they didn't completely ignore it
Thanks for getting back to me. I really appreciate it.