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DeluxHost.net | High Performance | Network Improved | BF OFFERS | START 0,50€ | DE

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Comments

  • DeluxHostDeluxHost Member, Patron Provider

    @lqb0528 said:
    It’s not that I can’t afford it, but it took me a few days to apply for a refund. Finally, I was told that the refund can only be made within 48 hours.

    Could you be more specific? So I can help you :)

  • LawballerLawballer Member

    @lqb0528 I was looking at this, but got curious why you did refund. I know massive grid completely went down, but delux gave away really cheap also. I am hesitant to go even close now. Why did you request refund? Just curious to know if I should stay away.

  • Erick545Erick545 Barred

    @DeluxHost said:

    @Erick545 said:
    The worst provider. They just waste time in tech support and then say "no refunds, time is up". At the same time they claim that "everything was fixed", but in fact they did nothing. Maybe they are still inexperienced, because they opened a couple of months ago, so to speak. Disappointment, constant packet loss, terrible connection and quality of support, failure of the year.

    Hi, I don't know on what basis you are saying this and what strange thing happened to make you say this.

    We have over a thousand customers and really as you can see the negative reviews even in this forum are totally reduced, the problems you mentioned of Packet loss have not been reported to us for days now, So my question remains, what happened?
    Out of over 100 tickets per day, we have always responded to everyone and refunded those who wanted it, except those who abused.

    And I want to point out that we have been open for over a year, not a few months.
    I hope to have your feedback to try to understand and improve, thanks!

    Hi I maid MRT today ans see packet loss.

  • Erick545Erick545 Barred

    You tech support did nothing. I gave them test for all VMs and they still ask me what VMs are affected... Are they not real ppl?

  • Erick545Erick545 Barred

    I will drop test and all you responds here lets LET members deside

  • DeluxHostDeluxHost Member, Patron Provider

    @Erick545 said:

    @DeluxHost said:

    @Erick545 said:
    The worst provider. They just waste time in tech support and then say "no refunds, time is up". At the same time they claim that "everything was fixed", but in fact they did nothing. Maybe they are still inexperienced, because they opened a couple of months ago, so to speak. Disappointment, constant packet loss, terrible connection and quality of support, failure of the year.

    Hi, I don't know on what basis you are saying this and what strange thing happened to make you say this.

    We have over a thousand customers and really as you can see the negative reviews even in this forum are totally reduced, the problems you mentioned of Packet loss have not been reported to us for days now, So my question remains, what happened?
    Out of over 100 tickets per day, we have always responded to everyone and refunded those who wanted it, except those who abused.

    And I want to point out that we have been open for over a year, not a few months.
    I hope to have your feedback to try to understand and improve, thanks!

    Hi I maid MRT today ans see packet loss.

    Packet loss of how much?
    We know that there is still some PL, but we are really talking about low numbers compared to before, we have already ordered two new routers that will replace the current one to have redundancy and the best quality.

    It takes time to achieve perfection, we aim for that, but really going against it regardless will not solve or improve things.

    What is your ticket id?

  • simwikisimwiki Member

    @Erick545 said:
    You tech support did nothing. I gave them test for all VMs and they still ask me what VMs are affected... Are they not real ppl?

    same with you

  • Erick545Erick545 Barred
    edited December 2024

    All MTR has IP of server written on them. Are you ppl read them? I send more than 10 test screenshots

  • lqb0528lqb0528 Member

    @DeluxHost said:

    @lqb0528 said:
    It’s not that I can’t afford it, but it took me a few days to apply for a refund. Finally, I was told that the refund can only be made within 48 hours.

    Could you be more specific? So I can help you :)

    I accidentally bought two of them on December 29th. I applied for a refund for one on the same day, and the machine also stopped for one. Until now, they said that refunds can only be made within 48 hours.

  • Erick545Erick545 Barred

    @DeluxHost said:

    @Erick545 said:

    @DeluxHost said:

    @Erick545 said:
    The worst provider. They just waste time in tech support and then say "no refunds, time is up". At the same time they claim that "everything was fixed", but in fact they did nothing. Maybe they are still inexperienced, because they opened a couple of months ago, so to speak. Disappointment, constant packet loss, terrible connection and quality of support, failure of the year.

    Hi, I don't know on what basis you are saying this and what strange thing happened to make you say this.

    We have over a thousand customers and really as you can see the negative reviews even in this forum are totally reduced, the problems you mentioned of Packet loss have not been reported to us for days now, So my question remains, what happened?
    Out of over 100 tickets per day, we have always responded to everyone and refunded those who wanted it, except those who abused.

    And I want to point out that we have been open for over a year, not a few months.
    I hope to have your feedback to try to understand and improve, thanks!

    Hi I maid MRT today ans see packet loss.

    Packet loss of how much?
    We know that there is still some PL, but we are really talking about low numbers compared to before, we have already ordered two new routers that will replace the current one to have redundancy and the best quality.

    It takes time to achieve perfection, we aim for that, but really going against it regardless will not solve or improve things.

    What is your ticket id?

    I wrote my ticket id on November 29 go back and find it

  • DeluxHostDeluxHost Member, Patron Provider

    @lqb0528 said:

    @DeluxHost said:

    @lqb0528 said:
    It’s not that I can’t afford it, but it took me a few days to apply for a refund. Finally, I was told that the refund can only be made within 48 hours.

    Could you be more specific? So I can help you :)

    I accidentally bought two of them on December 29th. I applied for a refund for one on the same day, and the machine also stopped for one. Until now, they said that refunds can only be made within 48 hours.

    Ticket id?

  • Erick545Erick545 Barred

    May be we should all report this provider to LET administration for investigation?

  • DeluxHostDeluxHost Member, Patron Provider

    @Erick545 said:

    All MTR has IP of server written on them. Are you ppl read them? I send more than 10 test screenshots

    the team does its best to answer everyone as soon as possible, if the guy answered like this it's probably because the DDoS protection was blocking something too much and making the MTR somehow wrong, but then again, what kind of problems are you having? How much is this packet loss?

  • DeluxHostDeluxHost Member, Patron Provider

    @Erick545 said:
    May be we should all report this provider to LET administration for investigation?

    Do what you like, we have nothing to hide, we have more than 700 people who have come to us through LET and are more than happy with our services, it certainly won't be a person or two, to change our reputation.

  • Erick545Erick545 Barred
    edited December 2024

    Full price 2gb connection VM you know... More than a week I send MTR like to support and they usially tell me that ALL FIXED BRO :)

  • lqb0528lqb0528 Member
    edited December 2024

    @DeluxHost said:

    @lqb0528 said:

    @DeluxHost said:

    @lqb0528 said:
    It’s not that I can’t afford it, but it took me a few days to apply for a refund. Finally, I was told that the refund can only be made within 48 hours.

    Could you be more specific? So I can help you :)

    I accidentally bought two of them on December 29th. I applied for a refund for one on the same day, and the machine also stopped for one. Until now, they said that refunds can only be made within 48 hours.

    Ticket id?

    Ticket id#153234

  • Erick545Erick545 Barred

    @DeluxHost said:

    @Erick545 said:

    All MTR has IP of server written on them. Are you ppl read them? I send more than 10 test screenshots

    the team does its best to answer everyone as soon as possible, if the guy answered like this it's probably because the DDoS protection was blocking something too much and making the MTR somehow wrong, but then again, what kind of problems are you having? How much is this packet loss?

    Week passed no results

  • DeluxHostDeluxHost Member, Patron Provider

    @Erick545 said:

    Full price 2gb connection VM you know... More than a week I send MTR like to support and they usially tell me that ALL FIXED BRO :)

    Most of our customers, if not all, have this problem solved or significantly reduced, Are you running mtr from an external VM?

  • Erick545Erick545 Barred

    @Erick545 said:

    Full price 2gb connection VM you know... More than a week I send MTR like to support and they usially tell me that ALL FIXED BRO :)

    And all of 3Vms are having this loss% from Germany, Sweden - pick a country on the globe - loss will be!

  • DeluxHostDeluxHost Member, Patron Provider

    @lqb0528 said:

    @DeluxHost said:

    @lqb0528 said:

    @DeluxHost said:

    @lqb0528 said:
    It’s not that I can’t afford it, but it took me a few days to apply for a refund. Finally, I was told that the refund can only be made within 48 hours.

    Could you be more specific? So I can help you :)

    I accidentally bought two of them on December 29th. I applied for a refund for one on the same day, and the machine also stopped for one. Until now, they said that refunds can only be made within 48 hours.

    Ticket id?

    Ticket id#2087

    I'll check soon, if so please write in dm

  • Erick545Erick545 Barred

    @DeluxHost said:

    @Erick545 said:

    Full price 2gb connection VM you know... More than a week I send MTR like to support and they usially tell me that ALL FIXED BRO :)

    Most of our customers, if not all, have this problem solved or significantly reduced, Are you running mtr from an external VM?

    I am running MTR like it sould be runned.

  • qbit15qbit15 Member
    edited December 2024

    @Erick545 said:
    May be we should all report this provider to LET administration for investigation?

    Are you for real? You expect a full support for such a non-sustainable deal? You should be thankful that they are even considering to listen to your complaints. Stop acting like an entitled prick. Instead, we should all report you for being such a pain in the ass for the provider.

    Thanked by 3AlteredParadox redart Saragoldfarb
  • Erick545Erick545 Barred
    edited December 2024

    @qbit15 said:

    @Erick545 said:
    May be we should all report this provider to LET administration for investigation?

    Are you for real? You expect a full support for such a non-sustainable deal? You should be thankful that they are even considering to listen to your complaints. Stop acting like an entitled prick. Instead, we should all report you for being such a pain in the ass for the provider.

    I paid full price for 2 VMs 20 and 40 not 7 like you think, yes I want normal support that can fix problem for a week period of time.

  • Erick545Erick545 Barred
    edited December 2024

    So you need to know whats going on. I opened ticket first Wednesday, November 20th, 2024 (16:03) i posted first MTR showing packet loss on Friday, November 22nd, 2024 (16:57) snd even TODAY they still asked me to do the same tests again. They wrote that they fixed loss...

    Operator
    Sunday, November 24th, 2024 (20:01)
    Monday, November 25th, 2024 (17:09)
    Tuesday, November 26th, 2024 (19:44)
    Wednesday, November 27th, 2024 (21:25) (they asked me if its fixed)
    Thursday, November 28th, 2024 (17:22)
    Thursday, November 28th, 2024 (23:09)

    And may be more I don't want to look more...

    Loss still there. Right now loss% is 50+% on hosted-by.deluxhost (on my VMs). Do you still think this is normal situation? Do you think I need to forget about this?

  • Erick545Erick545 Barred

    I was very patient and calm for a whole week. Even more.

  • tenperatenpera Member

    @DeluxHost, any ETA for re-stock?

  • simwikisimwiki Member

    @Erick545 said:
    So you need to know whats going on. I opened ticket first Wednesday, November 20th, 2024 (16:03) i posted first MTR showing packet loss on Friday, November 22nd, 2024 (16:57) snd even TODAY they still asked me to do the same tests again. They wrote that they fixed loss...

    Operator
    Sunday, November 24th, 2024 (20:01)
    Monday, November 25th, 2024 (17:09)
    Tuesday, November 26th, 2024 (19:44)
    Wednesday, November 27th, 2024 (21:25) (they asked me if its fixed)
    Thursday, November 28th, 2024 (17:22)
    Thursday, November 28th, 2024 (23:09)

    And may be more I don't want to look more...

    Loss still there. Right now loss% is 50+% on hosted-by.deluxhost (on my VMs). Do you still think this is normal situation? Do you think I need to forget about this?

    Haven't they solved the problem yet? It's too inefficient.

  • dosaidosai Member

    Any chance of restock?

  • Erick545Erick545 Barred

    @simwiki said:
    Haven't they solved the problem yet? It's too inefficient.

    Still waiting. No new messages from support

  • adef_1adef_1 Member

    @DeluxHost
    Why is the UDP communication on my VPS blocked?

This discussion has been closed.