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Is there any way to contact hosthatch?
now my important servers are down for almost 1 day
i opened a ticket and sent to many different emails in their department but no response
and one more thing my servers are paid in full no discount
this is really annoying
can someone give me the fastest way to contact them
Comments
Usually through LET
@hosthatch
With no ticket ID they won’t find you though
I texted them via LET and sent the ticket id, but still haven't received a response
(
post your ticket ID here, he may reply. I once had seven days and no reply, then posted LET and got a belated reply.
my ticket ID : #846549
looking forward to hearing from them
@hosthatch @HostHatch_Kelvin
This is a good way to ensure a delayed response, with any provider.
Open one ticket, check the "it's an emergency" checkbox, and wait. Only ping the ticket after a day or two.
If you have a discounted Hosthatch plan, then you should be aware that support is slower than full-priced plans. All their posts have a disclaimer about it.
my ticket opened is emergency ticket
and the servers i bought are not discount packages
i bought big servers and paid for all in full
As mentioned in your ticket - unfortunately there is little help we can offer to restore the data of a VM, after the server is already canceled as per your cancellation request. I am sorry, I wish there was more I could do to help.
You cancelled your important servers?
open a thread about hosthatch bad review.