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Bumping this.
Again, downplaying - downplaying - downplaying. "Some customers, some nodes, few clusters". So people who had 3 VPS servers in 3 locations who all were down were "extremely unlucky"? Don't believe in that coincidence at all. I'm getting "C1V vibes" here.
Inform customers? Not really. No mail, nothing on website, only after hours a small message here but not really a progress update, and when you think it's solved coming with a solution that is impossible for quite a number of customers to apply because your portal is down for them.
The thing that is really stressed are your "clusters".
I don't think people are all stressed. They are pissed. Because of your bold statements and promises and, when problems occur, the problems are big and take forever to communicate and solve.
OK - if you do, then promise here that every unhappy customer that lost trust in you is entitled to a refund after what happened this weekend.
BTW: Frankfurt VPS is unreachable again for about 3 hours now. Reboot didn't solve it. So not all is well - at all. Now that's funny, looking in the portal it reports 130 MB/s 1040 (Mbps) as network rate, although the VPS only should/will do very limited network activity, and the graph of the network activity is empty. It's pointing at the network card again...
Yup, according to my status page Frankfurt has been up and down like a yoyo all day.
My Frankfurt VPS survived the weekend with only 10 minutes of downtime but now it's down for 3 hours and counting...
What I don't get, is why they're still allowed to sell here. They either can't manage their systems or it's about to deadpool so fast because they planned to take the money and run, but they're still selling like hotcakes, ignoring refund and support requests.
What's even crazier is that people here are defending them at the same time... like, yeah, OK, it's cheap, we get that, but if you advertise high availability VPS', you'd expect them to at least have the uptime of a standard server. An item being cheap doesn't mean it just shouldn't work.
That's true, I have couple 10/year servers which hold close to 100% uptime and that's because the nodes properly managed and not oversold. That means happy customers and no heap of support tickets for the provider.
Update for Frankfurt
3 nodes in Frankfurt were affected by an attack. We're updating our DDoS filters. Also, Proxmox on Frankfurt cluster will be upgraded this week.
All other nodes in Frankfurt and all other regions remain unaffected and fully operational.
Yeah exactly. We have had some servers with the likes of ChicagoVPS that have been going since 2014. $12 a year that maybe have 15 minutes of downtime a year if that.
Can you send us your ticket ID? We'd like to take a close look at it if your VPS is still not up.
Update for Frankfurt - Services restored
The 3 Frankfurt nodes and the VPSes that were affected are back. Additionally, advanced DDoS protection has been enabled in Frankfurt via Path.
In case you're still facing issues or you need more detailed information, please submit a ticket.
my VPS is serving all fine now, VPN is working good on all my devices n family's
thank you bro
You're welcome @dexter786. We won't rest until each and every VPS is 100% up and protected.
NJ network down now
There are no interruptions from our side. What's your service ID? (it starts with MG) or do you have a ticket number?
Bonus applied and extended to the 4th year and price locked for future upgrades.
Extended and price locked!
Done and done! Extended and locked! Enjoy!
Extended 1 year free and price locked for the future!
Invoice #1969684
@MassiveGRID
Kindly provide price locking. Thank you.
I also encountered that problem. For me picking the "hard reset" option in the VNC "slide in" menu did it.
@Calypso
I clicked 'Thanks' because I largely agree with your post.
@MassiveGRID
Stop the 'HA' BS already, all it does is to increase expectations - which you obviously can't meet.
@All
Forget about the 'HA' BS! With a real HA provider even a few minutes down-time would be a disaster. Maybe MG actually does have some HA products, Idk, but the ridiculously cheap promo VPS we all purchased definitely - and obviously! - is not HA!
What it actually is, is a halfway decent VPS at a ridiculously low price. The disk is crappy but the traffic volume is very high and processor and memory are decent, even great for the price. So, all in all in my eyes it is a good deal, and even more so as we now know that MG actually bends over to provide good support, even during weekends.
But one thing it bloody obviously is not: it's not HA!
@MassiveGRID Hi, Thanks for great deal. First time i am buying vps to learn how things work. Great deal. Best deal i could find on blackfriday. excited to start vps journey.
Order number: 5963503739
Please extend for 4 the year and lock price. Thank you @MassiveGRID
Bonus applied! due date extended to 2028. Please check and let us know
I keep getting skipped over.
Please extend my vps for 4th year and price locking.
This is my fourth post.
Order Number: 3102714015
@MassiveGRID Hi there, thanks for the deal
Can I have the 4th year extension bonus and lock please?
Order number is: 5963503739
Thanks a lot
We process the bonuses sequentially, don't worry, we'll get to your order and the bonus will be applied!
>
Thanks for the suggestion! Did both from the VNC console, hard reset and hard stop, and still unable to reach network.
Do you have a ticket number for our team to look into it?
Sure, #273149. Thanks!
Is the silence here today because it's all working?
"Others, I don't know. I am currently in a normal operating state and hope to remain stable, with no such issues reappearing in the future."