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MassiveGRID Problem in data center in New York

2

Comments

  • @tribal said:

    @Kris said:
    So looks like their 165.0/24 subnet is the issue.

    not oly 165.x .. I think it's a system problem, either with the routes or the hardware in general.

    debian (172.82.65.xxx) -> 8.8.8.8 (8.8.8.8) 2024-11-16T16:59:21+0000
    Keys: Help Display mode Restart statistics Order of fields quit
    Packets Pings
    Host Loss% Snt Last Avg Best Wrst StDev
    1. 172.82.65.xxx 6.2% 32 0.5 2.3 0.3 54.1 9.8
    2. te0-7-0-22.rcr21.ewr03.atlas.cogentco.com 3.1% 32 0.9 32.1 0.8 964.5 173.0
    3. be2262.ccr42.jfk02.atlas.cogentco.com 3.1% 32 1.2 29.2 1.2 863.2 154.8
    4. be3295.ccr31.jfk05.atlas.cogentco.com 3.1% 32 1.8 26.4 1.7 761.5 136.4
    5. 154.54.11.202 40.6% 32 1.4 1.8 1.2 2.4 0.4
    6. if-be-9-2.ecore1.n75-newyork.as6453.net 3.1% 32 1.5 19.9 1.5 559.2 100.1
    7. 72.14.221.146 0.0% 32 3.4 69.6 3.2 1564. 289.7
    8. 142.251.225.91 0.0% 32 1.2 61.3 1.2 1463. 268.1
    9. 142.250.46.193 0.0% 31 6.6 133.9 1.8 2369. 484.5
    10. dns.google

    It's not healthy behavior and it's not serious to propose such a thing with an HA note.

    But it is a problem since yesterday and the problem has not yet been resolved.

  • KrisKris Member
    edited November 2024

    @cu_olly said: Can you show your workings of this conclusion?

    The submitter's IP, and an MTR outbound from his machine.

    Not going to bother with a weekend warrior on LET.

    I told them how to submit MTR's to actually help your provider both ways, and mentioned it wasn't DC wide, my subnet was fine.

    @Kris said: Hope this helps. I'm on a .236 subnet, no issues currently in NY.

    Way to miss a sentence and go off on a tangent, eventually agreeing with me no flaps or null routes present. 'hard down" meant fuck-all was getting to the IP from ping.pe and other locations.

    @cu_olly said: As above, this has nothing to do with the provider's network upstreams. Every server, hypervisor, VM, customer and prefix would experience the same symptom if this was the case. Thus, the network jitter and packet loss is a symptom, not a cause.

    Did you read my comments? My subnet was fine inbound and outbound. IPs that weren't available externally were fine MTR'ing from my subnet.

    I said there's no network issue data-center wide. Hypervisor level, probably? Subnet level, probably not as some IPs responded, some didn't.

    Also there was no jitter to my machine. Look above, you really sound dumber than a bag of hammers when you're mixing posts and trying to sound smart

    @cu_olly said: Hypervisor overselling, abuse and hardware failure can manifest in many ways. This could be CPU exhaustion, RAM exhaustion, overwhelming hardware interrupts (abuse/failure), local bridge broadcast/traffic storm/DDoS, NIC/driver issue, or many other things.

    The whole "could be hardware" covers that. I think you left out a few tech terms to really cover the bases there on your extensive knowledge!

    @cu_olly said: no abnormal flaps or nulls are present.

    20 minutes earlier:

    @Kris said: No nulls appear present from route views, Cogent and GTT make it to NYC, but [the IP] is hard down.

    You literally reiterated what I said, while dismissing it - way to go!

  • KrisKris Member
    edited November 2024

    @tribal said: not oly 165.x .. I think it's a system problem, either with the routes or the hardware in general.

    Definitely jitter and issues there. Judging as it's across numerous subnets, likely hardware level.

    Be it the hypervisor, switch, that's up to them to figure out.

    Thanked by 1sucre13
  • emghemgh Member, Megathread Squad

    @JoeMerit said:
    look on the bright side, you got 4 years left.

    I hope they’ll get refunded for the hours of issues

    How much would that be? Like $0.001 per hour? :D

  • There are also network issues at the London data center.

    Thanked by 1sucre13
  • @Rolukk said:
    There are also network issues at the London data center.

    Well this seems to be imploding quicker than expected

    Thanked by 1sucre13
  • @Rolukk said:
    There are also network issues at the London data center.

    Hey mind sharing what tool that is? I wanna use it on my VPS when I get home to see if I'm getting the issue.

  • https://ping.pe/1.1.1.1 (just change IP)

    Click 'Help' on top right for more interesting things it can do. Also MTR's show up after 10-12 seconds and can be opened with 'show' to nail down network issues.

  • @Kevinf100 said:

    @Rolukk said:
    There are also network issues at the London data center.

    Hey mind sharing what tool that is? I wanna use it on my VPS when I get home to see if I'm getting the issue.

    You can do this by pinging with a script in vps scheduled for 24 hours and you will see the disconnections in less than an hour.

  • I thought I was the only one who had this problem

  • @emgh said:

    @JoeMerit said:
    look on the bright side, you got 4 years left.

    I hope they’ll get refunded for the hours of issues

    How much would that be? Like $0.001 per hour? :D

    It will be a lot of refund 😕😁😁😁 24/7 support only on business days can solve your department knowing that your data centers have had problems since yesterday
    😒😒😒

  • @Kevinf100 said:

    @Rolukk said:
    There are also network issues at the London data center.

    Hey mind sharing what tool that is? I wanna use it on my VPS when I get home to see if I'm getting the issue.

    https://ping.pe

  • tribaltribal Member
    edited November 2024

    @Rolukk said:
    There are also network issues at the London data center.

    And this is mine from NY

    I have so many questions for the company >:)

  • Kevinf100Kevinf100 Member
    edited November 2024

  • @Kevinf100 said:

    You are lucky. My IP is all red with packet loss 50-65% and it's starting to get annoying.

    Thanked by 1sucre13
  • The end is nigh

    Thanked by 1sucre13
  • My VPS is in NY and other than performance getting worse the more people that sign up I haven't had any network related problems to date.

  • @FrankCastle said:
    My VPS is in NY and other than performance getting worse the more people that sign up I haven't had any network related problems to date.

    Someone posted in that offer thread
    “consider it as a free vps with cost of an ipv4”

    So, such performance is expected from a “free vps”

  • I'm considering going for the 16G option but it looks like there are issues... though I was aiming for Frankfurt and I don't see reports of trouble in Frankfurt.

    Nearly $300 isn't something to throw away. On the other hand there is a two week money back period?..

    I'd definitely still risk it if I went for 4G/under $100, but I kinda am tending to an"overkill" solution that will want 16G RAM.

  • @ramendik said:
    I'm considering going for the 16G option but it looks like there are issues... though I was aiming for Frankfurt and I don't see reports of trouble in Frankfurt.

    Nearly $300 isn't something to throw away. On the other hand there is a two week money back period?..

    I'd definitely still risk it if I went for 4G/under $100, but I kinda am tending to an"overkill" solution that will want 16G RAM.

    I do not recommend it, you will waste time on this server, it does not have a good performance, I can tell you from experience

  • My network is operating functionally there, but the CPU is very weak. 200-300 Gb6 scores :s

  • @FrankCastle said:
    My VPS is in NY and other than performance getting worse the more people that sign up I haven't had any network related problems to date.

    What @sucre13 reporting is dropout issues which is what I am encountering too. This means if you are hosting a website, users may find your website unreachable and if they try again in a few minutes, it is up again, while other users may not find any issues.
    Uptime monitors will not report any downtime, since most monitors will retry and it will be successfull if first attempt is not.

    I think it is most likely a network related hardware issue. Assuming it has HA setup, likely one of the equipment failed and HA not properly setup, resulting it these dropouts. It appears to be better today than yesterday but it is still happening.

    Thanked by 1sucre13
  • @reddevil said:

    @FrankCastle said:
    My VPS is in NY and other than performance getting worse the more people that sign up I haven't had any network related problems to date.

    What @sucre13 reporting is dropout issues which is what I am encountering too. This means if you are hosting a website, users may find your website unreachable and if they try again in a few minutes, it is up again, while other users may not find any issues.
    Uptime monitors will not report any downtime, since most monitors will retry and it will be successfull if first attempt is not.

    I think it is most likely a network related hardware issue. Assuming it has HA setup, likely one of the equipment failed and HA not properly setup, resulting it these dropouts. It appears to be better today than yesterday but it is still happening.

    I wasn't relying on just uptime reporting. I ran a multihour mtr test and didn't see any network issues at all for my VPS on the NY HA cluster. Granted, I do not keep this running at all times and only do it when I actaully see problems from uptime reporting or someone else on the forums mentioning issues, then I dig in a little deeper. I'm not dismissing the problems people are having, I believe you guys. Just stating that it certainly isn't ALL of NY that is having these issue.

  • @dev_vps said:

    @FrankCastle said:
    My VPS is in NY and other than performance getting worse the more people that sign up I haven't had any network related problems to date.

    Someone posted in that offer thread
    “consider it as a free vps with cost of an ipv4”

    So, such performance is expected from a “free vps”

    I more or less agree with that statement. Performance has dropped a substantial amount since I signed up but it is still usable. Considering the price I got it for it is currently still acceptable for me. I messaged @MassiveGRID directly because if they don't take steps or have a plan to take steps soon and keep onboarding new clients it is going to hit a tipping point. From the beginning they made claims that they would add more capacity/servers to keep performance at a healthy level but thus far it is trending down with no actions to stem the tide. We shall see...

  • My VPS in London also had frequent disconnections, but it was restored after a while.

  • London

  • @moonheart said:
    London

    😕😕😕😕😕😕😕😕🫥🫥🫥🫥

  • Performance will drop to the point where most people sick of the poor performance will abandon it, at which point the abusers will take advantage and hit it harder.

    The cycle will repeat until things go really quiet, after which the provider will launch a new offer aiming to draw more suckers into the mix, so long as they have enough unused IPs.

    The provider simply taking advantage of the fact that people are usually too busy to take the time to through the refunds process over trifling sums.

  • @moonheart said:
    London

    Colorful!

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