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dasabo.com change my vps cpu

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Comments

  • @Dasabo said:

    @emgh said:

    @Dasabo said:

    @emgh said:

    @Dasabo said:
    How can I see if my VPS has been moved to a different node?

    1)Log in to your customer area
    2) Go to product management -> Tasks and Log -> Tasks
    3) Check whether the wording "Deleting VPS" appears in the log entry under the "Action" column.
    Make sure that this operation was carried out on November 10th in all other cases it means that your VPS has not changed node.
    If you encounter this problem, open a ticket and you will be moved to the original node.
    All other cases are not covered, if your VM has never changed nodes we will not perform the move.
    We apologize for the inconvenience caused.

    What caused this?

    We found the problem, the script handling the automatic balancing of nodes did not take into account the node and thus the cpu initially allocated and automatically moved some VPS to a freer node by not verifying that the cpu was the same.
    We have already made changes to the script to ensure that this does not happen in the future without our knowledge.

    When did you put this script into production? How come it only did this on the 10th of november?

    The script has been there for some time, on 7 November we made changes to it, not realising that there was a bug in the code that did not foresee this condition.
    It has now been fixed so that it will no longer happen in the future that the node in the VM changes autonomously by assigning a node with a different CPU.

    @itsTomHarper said:

    @Dasabo said:
    How can I see if my VPS has been moved to a different node?

    1)Log in to your customer area
    2) Go to product management -> Tasks and Log -> Tasks
    3) Check whether the wording "Deleting VPS" appears in the log entry under the "Action" column.
    Make sure that this operation was carried out on November 10th in all other cases it means that your VPS has not changed node.
    If you encounter this problem, open a ticket and you will be moved to the original node.
    All other cases are not covered, if your VM has never changed nodes we will not perform the move.
    We apologize for the inconvenience caused.

    Why does the user have to do this? Can't this be checked from your side and generate a list of users who have this action in their task logs and they have not created a ticket for doing the same?

    Does the script have some sort of logging when it moved the VMs. Doesn't it log from which node the VM was moved and check the CPU of that node and match it against the moved node, if there's a difference add it to the above list.

    With such list in-hand move them back all to their original nodes or with similar CPU type then probably send an apology letter, describe the issue and how it was rectified in an email to all the affected users and probably a small compensation as well.

    In issues like this transparency with customers takes you a very very long way!

    if you need a software dev, that can write you a good, stable scipts or whatever with EXCELLENT logs
    DM me i guess, because i assume you do

  • @itsTomHarper said: Why does the user have to do this? Can't this be checked from your side and generate a list of users who have this action in their task logs and they have not created a ticket for doing the same?
    Does the script have some sort of logging when it moved the VMs. Doesn't it log from which node the VM was moved and check the CPU of that node and match it against the moved node, if there's a difference add it to the above list.

    It's a $5/yr vps, not worth the effort. It's fine everyone is moralizing and patronizing but capitalism says just refund the unhappy and replace with 435609684 other chinese customers, who were buying these vps 10+ per person.

    Thanked by 1Dasabo
  • DasaboDasabo 🚩 Patron Provider Tag Suspended

    @Arkas said:
    I had to travel for a funeral for 2 days. What is the TLDR here???

    I am very sorry about the funeral, I made a mistake with one of our customers and there was some confusion, I think everything is now resolved.
    @sujr

    Thanked by 1Arkas
  • @sujr I came late to the party. But I apologise to you because after reading first few comments, in my mind.... I thought you were lying. So I am sorry for those intrusive thoughts that came to my mind.

  • @itachikonoha said:
    @sujr I came late to the party. But I apologise to you because after reading first few comments, in my mind.... I thought you were lying. So I am sorry for those intrusive thoughts that came to my mind.

    Same!
    But I did apologise straight away: https://lowendtalk.com/discussion/comment/4063387/#Comment_4063387

    Thanked by 1emgh
  • @emgh said:
    @sujr accept my apologies for at first siding with Dasabo

    Dasabo could easily mention there was no guarantee on cpu, and things goes automatically wether is happened or not

  • emghemgh Member, Megathread Squad

    @dav848 said:

    @emgh said:
    @sujr accept my apologies for at first siding with Dasabo

    Dasabo could easily mention there was no guarantee on cpu, and things goes automatically wether is happened or not

    Yes, but that wouldn't have caused any drama.

    Thanked by 1dav848
  • DasaboDasabo 🚩 Patron Provider Tag Suspended

    @dav848 said:

    @emgh said:
    @sujr accept my apologies for at first siding with Dasabo

    Dasabo could easily mention there was no guarantee on cpu, and things goes automatically wether is happened or not

    is already so...
    In our offer there are 3 different CPUs that are selected in a fully automated way according to the freest node available.
    According to the offer, we could manually change nodes daily for all customers at will, but we do not do this because we have internally decided not to do so.
    What makes me very angry is always being attacked, it almost seems as if the users are hiding there ready to leave as soon as they find a defect, forgetting however that the service they have chosen costs €10.00/year and had a doubling of the free annual fee, therefore €5.00/year.
    By now the problem is solved, let's move on....

    Thanked by 1dav848
  • @Dasabo did I miss any compensation for affected users and especially the OP like myself and @yoursunny proposed?

  • emghemgh Member, Megathread Squad

    @Dasabo said: We don't change the node and cpu assigned to the user once the VM is created so yours are false accusations

    @Dasabo said: What makes me very angry is always being attacked

  • allthemtingsallthemtings Member, Megathread Squad

    @gbzret4d said:
    @Dasabo did I miss any compensation for affected users and especially the OP like myself and @yoursunny proposed?

    Your compensation is you dont get downgraded to a worse CPU

    regards

  • DasaboDasabo 🚩 Patron Provider Tag Suspended

    @gbzret4d said:
    @Dasabo did I miss any compensation for affected users and especially the OP like myself and @yoursunny proposed?

    There will be no compensation in this regard.
    In the absolute form, if we want, based on the offer we can change the CPU to users even on a daily basis, the fact that we don't do it is our internal choice but if we want we could do it without having to declare anything and rejecting all the accusations.
    I decided to intervene in the specific case because I told the customer that he was lying when it wasn't true and only for this reason did I take improvement actions towards him.
    So again, no, there will be no compensation.

  • emghemgh Member, Megathread Squad

    @Dasabo Honestly, my advice to you is: Stop repeating that you're the victim of anything. It makes you look bad. Instead, just be apologetic for deploying a bad script, for not thinking that it could have been related to the script you "just" deployed once this thread was made instead of attacking the guy and for, in the first place, accusing him of lying.

    You're on the right track already, but you're not really a victim here. Just take full responsibility and then people will move on. Ending each otherwise good message with "but I'm a victim too" dosen't make you look better.

    Just my five cents. Nothing against you personally.

  • allthemtingsallthemtings Member, Megathread Squad

    @emgh said:
    @Dasabo Honestly, my advice to you is: Stop repeating that you're the victim of anything. It makes you look bad. Instead, just be apologetic for deploying a bad script, for not thinking that it could have been related to the script you "just" deployed once this thread was made instead of attacking the guy and for, in the first place, accusing him of lying.

    You're on the right track already, but you're not really a victim here. Just take full responsibility and then people will move on. Ending each otherwise good message with "but I'm a victim too" dosen't make you look better.

    Just my five cents. Nothing against you personally.

    it s correct !

    Thanked by 1emgh
  • DasaboDasabo 🚩 Patron Provider Tag Suspended

    @emgh said:
    @Dasabo Honestly, my advice to you is: Stop repeating that you're the victim of anything. It makes you look bad. Instead, just be apologetic for deploying a bad script, for not thinking that it could have been related to the script you "just" deployed once this thread was made instead of attacking the guy and for, in the first place, accusing him of lying.

    You're on the right track already, but you're not really a victim here. Just take full responsibility and then people will move on. Ending each otherwise good message with "but I'm a victim too" dosen't make you look better.

    Just my five cents. Nothing against you personally.

    I have already given my apologies to the customer.
    No further action will be taken on our part.
    I make no apologies for the fact that he got a different CPU because, I repeat, it is also included in the offer.
    I apologized to him for saying he was lying and it's very different from the previous one.

  • emghemgh Member, Megathread Squad

    @Dasabo said:

    @emgh said:
    @Dasabo Honestly, my advice to you is: Stop repeating that you're the victim of anything. It makes you look bad. Instead, just be apologetic for deploying a bad script, for not thinking that it could have been related to the script you "just" deployed once this thread was made instead of attacking the guy and for, in the first place, accusing him of lying.

    You're on the right track already, but you're not really a victim here. Just take full responsibility and then people will move on. Ending each otherwise good message with "but I'm a victim too" dosen't make you look better.

    Just my five cents. Nothing against you personally.

    I have already given my apologies to the customer.
    No further action will be taken on our part.
    I make no apologies for the fact that he got a different CPU because, I repeat, it is also included in the offer.
    I apologized to him for saying he was lying and it's very different from the previous one.

    I never claimed otherwise in any way.

  • gbzret4dgbzret4d Member
    edited November 2024

    Your whole reaction to this shows me that i will never become a customer of yours. It is not the fact that mistakes can and will happen, but how they are dealt with

  • @gbzret4d said:
    Your whole reaction to this shows me that i will never become a customer of yours. It is not the fact that mistakes can and will happen, but how they are dealt with

    Sorry to spoil the climactic moment, but he’s already bullied and banned from future purchases about 20 to 30 people who asked for a refund earlier. So 1 more, 1 less...

  • @Arkas said:
    I had to travel for a funeral for 2 days. What is the TLDR here???

    Iam sorry

    Thanked by 1Arkas
  • @Dasabo said: In my opinion the customer could have managed the situation internally via ticket rather than coming to rubbish us.

    You'd still be telling him to get fucked if he hadn't posted publicly.

    I lol'd at how you're twisting this back away from your apology, to him "coming to rubbish" you.

    Keep posting so more people add you to their avoid list.

    Thanked by 2koczo yoursunny
  • I think dasaao is not a mature, qualified and trustworthy merchant.

    When the event started, someone pointed out that the CPU mentioned in their copy did not match the actual CPU received (3700x/3900). They didn't admit their fault in this incident.Didn’t the merchant know the facilities they used?
    Many people were dissatisfied with the service they received, and dasabo firmly refused their refund.
    Later, dasabo had network problems again, people were dissatisfied and then agreed to the refund request.And informed that they could no longer buy their products after the refund.

    Today, the OP found that the CPU of the server was replaced. Dasabo felt that OP was slandering them and wanted to ask the administrator to ban the account.
    Even if they found the mistake, they still said that they could change the rules to replace the CPU at any time, but they did not do so.
    Are they trying to said that they are kind?we should said thank you for your kindness??

    Merchants always face consumers with an arrogant attitude, thinking that they can't be wrong.
    However, low prices and activity rules are set by merchants, and consumers are just protecting and fighting for their own benefits.
    Maybe the mistake is that we don't spend enough money.

  • @Dasabo said: We found the problem, the script handling the automatic balancing of nodes did not take into account the node

    @Dasabo said: This is only possible if the user specifically requests a node change by opening a ticket, in general we never move VMs from one node to another it is against our internal policy.

    So in "general we never move the VMs", but we have a "script handling the automatic balancing of nodes" aka moving the VMs.
    Uhmmm, help?

  • Since the CPU specifications are mentioned in the offer, it seems that all necessary information has been provided to OP. However, offering a few months’ bonus as a gesture of goodwill could reflect well on @dasabo and help further reinforce the provider’s positive reputation.

  • I hate this guy since he banned our beloved guy @yoursunny. Now I hate him even more.

    Thanked by 2yoursunny gbzret4d
  • itsTomHarperitsTomHarper Member, Megathread Squad

    @Dazzle said:
    I hate this guy since he banned our beloved guy @yoursunny. Now I hate him even more.

    Why was he banned? Any drama threads?

    It's past 2 am here, am craving for some LET drama

  • DasaboDasabo 🚩 Patron Provider Tag Suspended

    @itsTomHarper said:

    @Dazzle said:
    I hate this guy since he banned our beloved guy @yoursunny. Now I hate him even more.

    Why was he banned? Any drama threads?

    It's past 2 am here, am craving for some LET drama

    Maybe is true, but i don't remember i banned im lol
    @yoursunny did I? if yes what was the motivation?

  • FAT32FAT32 Administrator, Deal Compiler Extraordinaire
    edited November 2024

    The only way to compensate this is a $5/yr deals for Ryzen 9950X for Black Friday. /s

    In all seriousness, it is true that lowend providers who didnt mention CPU specs mean no guarantee on CPU.

    Even then, bait and switch after user obtained their VM is not looking good at all.

  • DasaboDasabo 🚩 Patron Provider Tag Suspended

    @FAT32 said:
    The only way to compensate this is a $5/yr deals for Ryzen 9950X for Black Friday. /s

    In all seriousness, it is true that lowend providers who didnt mention CPU specs mean no guarantee on CPU.

    Even then, bait and switch after user obtained their VM is not looking good at all.

    Correct, in fact the change of its CPU was not wanted and it was not done manually, we had a problem with the deployment script.
    Once I realized the error, I publicly apologized to the user and proceeded to manually move him to the original node.
    Fortunately this error has not affected many users and we have already put a resolution to it.

  • hotsnowhotsnow Veteran
    edited November 2024

    @Dasabo said:
    How can I see if my VPS has been moved to a different node?

    1)Log in to your customer area
    2) Go to product management -> Tasks and Log -> Tasks
    3) Check whether the wording "Deleting VPS" appears in the log entry under the "Action" column.
    Make sure that this operation was carried out on November 10th in all other cases it means that your VPS has not changed node.
    If you encounter this problem, open a ticket and you will be moved to the original node.
    All other cases are not covered, if your VM has never changed nodes we will not perform the move.
    We apologize for the inconvenience caused.

    encountered this issue also, ticket sent :'(

  • DasaboDasabo 🚩 Patron Provider Tag Suspended

    @hotsnow said:

    @Dasabo said:
    How can I see if my VPS has been moved to a different node?

    1)Log in to your customer area
    2) Go to product management -> Tasks and Log -> Tasks
    3) Check whether the wording "Deleting VPS" appears in the log entry under the "Action" column.
    Make sure that this operation was carried out on November 10th in all other cases it means that your VPS has not changed node.
    If you encounter this problem, open a ticket and you will be moved to the original node.
    All other cases are not covered, if your VM has never changed nodes we will not perform the move.
    We apologize for the inconvenience caused.

    encountered this issue also, ticket sent :'(

    Hello,
    I apologize for what happened, I have already moved you to your original node.

    Thanked by 1hotsnow
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