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Directly from the site
How fast did they reply to the support query?
some hours
@hosthatch, can current customer who has old storage plan get free additional ssd disk as well?
Yes, we're moving all old VMs to the new NVMe + RAID10 HDD systems.
Will old customers have to do anything post migration?
We offer you two options:
1) Create a new VM, move over the data yourself. Let us know and we remove the old VM after an x period of time.
2) Create a new VM and remove the old one at the same time.
In both cases, we can move over the IP address if needed.
The third option is that we move the VM for you, but this comes with certain risks as moving large disks is not reliable, and it also means you do not get an NVMe disk.
If you haven't already gotten an email about this, you will in the next few weeks.
No email yet, happy to wait, will probably opt for option 2.
Can you try simultaneous uploads of large multi-gigabyte files to your server and see. I was uploading 3 files averaging 45Gb in size and each download dropped to 1 MiB/s, and it was both in and out.
That is why I suspect something internal capped the speeds because they were faster at the start then the speeds dropped and steadied.
Have you opened a ticket with a provider
Pics or it didn't happen. I have 10Gbps at home and don't recall anywhere close to sustained gigabit transfers for local use, but it's been a couple of years now.
Did you do any tweaking from defaults?
I've never seen the download and upload speed vary so much for a datacenter VPS. Home broadband, yes, hosted VPS, no.
4th option, buy a bigger server during BF sale and migrate to that and then respond with option two.
In case anyone needed justification for another server.
Does this include the 10TB promotional plans?
Yes. It does
In my case, yes, that's exactly what happened, even for the deep discount 10TB deals from a few years ago.
Since May, all of my New York, Chicago, and London systems have been migrated to the new infrastructure. They provisioned the new VMs, and I migrated the data. I still have one legacy Stockholm VM.
I'm sure it's a huge and complex project requiring the provisioning and re-purposing of lots of hardware. It would be interesting to know the overall progress. I certainly have no complaints about the performance of the new systems.
I don't think my 10TB storage VPS is on the new infra, even though it's on one of the servers that suffered data loss as a result of a RAID failure. I don't have an NVMe drive on it.
No, if you haven't been contacted and asked to migrate, then you aren't on the new infrastructure. I'm not aware of them doing any kind of automated or live migrations. The addition of a flash boot drive makes that more or less impossible, as they'd have no way to partition your existing storage into separate OS and data partitions.
Yeah I haven't been contacted at all. I don't think HostHatch ever clarified if my VPS is still on the defective server (like if they just wiped the server and reused it) or if everyone was migrated to a different replacement server. Maybe I should create a ticket.
@hosthatch For all the tall claims that you've made over the past few months in different threads along with your cheerleaders; the complaints that is creeping up doesn't reflect the same level of service.
My 10TB storage in Los Angeles has been already moved to the new infra with NVMe drive.
I have a storage vm from them in Sg and Stockholm, and both have been very stable. Network was never the bottleneck, and easily hit 2G up/down for short while before I throttled it. Also the low upload speed in nws.sh is because of the countries. They are far, and the India servers cap around 500-900Mbps. The Europe connection is solid though