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Unbeatable VPS Deal: Only €0.83/Month!
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Hello thank you for asking.
1) SMTP is open but there is some filter for the anti-spam, basically our system detect if it's a normal mailing or a Jumbo SPAM.
2) rDNS is available on request and it's free, you just need to open a ticket.
3) Yes, and we can assist you to do that by ticket.
@pestd - Extended
@Tomato - Extended (All 4 VPS's)
@piuifu - Extended
@Andrii - Extended
@zzzxlg - Extended
)
@mysmile - Extended
@keung_kwok - Extended
@Vakosaki - Extended
@huawuhen - Extended
@opelnic - Extended
@0x7c - Extended (Ciao Bello
@viieii - Extended
@mashaofei - Extended
@Qin - Extended
@lalka - Extended
@mkevin - Extended
@ddg12b - Extended
@nfksukgmail - Extended
@aklnew - Extended
@Lime_AS10099
@HostMonit - Extended
@cabzedo - Extended
@sodo - Extended
I think we have carried out all the extensions requested so far, sorry for the delay but we have been busy solving the issues you know well.
If I have forgotten anyone please write down your invoice number, before doing this however, make sure that this is indeed the case by checking the expiry date of your product, should be 2026.
Just be a little patient
If you want a Ferrari for the price of a coffee you are either in bad faith or you don't know what you are buying
Invoice #101611. Extend by 1 year please
Done.
@Dasabo Are the ping problems completely resolved? I still get some paket losses from time to time.
As i know yes, We have not received any more reports from customers, if you occasionally have a packet loss of less than 5% this is considered by us to be completely normal if occasional.
Feel free to open a ticket so we can check specifically your VM
@tangdino Don't try to evade the ban, you will always be rejected.
You have opened two accounts in the customer area and that alone is a violation.
You requested a refund for 2 VPS yesterday and this was given to you.
Now you tried to purchase again with your account and your order was cancelled, not happy you created a new account with a different email and generated a new order, this was also refunded and terminated immediately.
You can do this indefinitely but you will no longer be accepted as our customer, you have childish behaviour and this is not tolerable, we are doing business here not playing games.
P.s.
Apparently you are used to doing this..
https://lowendtalk.com/discussion/196880/my-account-has-been-disabled-by-cloudcone
https://imgur.com/9EWcmZR
Thanks for the tip.
We are already aware of this, and are working on our Looking Glass, the IP can be reached here: 43.240.149.254
If your network problem is solved, I am still willing to continue to buy. I am not the only one who wants a refund because of your network problem. In fact, the dispute with Cloudcone has been resolved.
The route can be improved if it is not ideal even from Europe, for example from Romania, and has a high ping to your node. I understand that you depend on the higher ASN and its peering points, but why is the route built so that the penultimate point goes through the United Arab Emirates? This is a question as is the length of such a route. There will still be breaks, although you seem to be configured through a good European transit center, but the route is not coordinated. This should also be improved. Because I thought that the route is so long and unbalanced only from America, it turned out that this is not so and it is the same from many points in Europe.
create an account for your wife and order a server if you have changed your mind. In this case, the provider will not be able to refuse you even if they want to, even if the last name is the same - but the client in this case is different. And you do not violate the terms of the agreement in this case with the provider and he, as if he did not want to, must accept such a client. I also think that if you talk to the provider in private and explain that you had an epiphany and you look at the service differently at the moment and made a small mistake following many who, in case of network problems, were afraid that the provider would stop working altogether, made a hasty decision. I think that individually, not publicly, the provider can soften its decision and give access to its service if a person has changed his mind and such cases can happen. Therefore, a solution to the issue may be - you just need to act calmly, not intrusively.
Invoice 100172-2024. Extend by 1 year please
Invoice #101672
Request for extension.
but also in fairness I will say that the ping has actually decreased from what it was before. And the number of points when going to the final node from some locations has decreased. But in Europe, your title says that we provide exceptional communication, if you approach the subject, then this is not quite true. Exceptional communication while in Europe can be with a ping of 20-50 ms and up to 100 maximum in remote points, and if you use an extended BGP network, it can be 1-3 ms, or the same VLAN - then you can say that the connection is exceptional. And at the moment it is sufficient for work, but not always optimal from different locations.
It has already been explained to you that we don't want you as a customer, and we have every right to do so, and I don't have to give you an explanation for that.
So please, look for another provider, here on LET you will find many.
Why can't a client create an account for his wife and order a service? Doesn't this contradict the rules even strictly established by you? Physically, this is another client - are you really not even going to consider such options and will be so categorical? I'm not talking about myself now, although I look closely too, but where there are some moments and a large number of people who all want and want to buy a service, it makes you think that any service is not unlimited even if you watch the distribution of resources. There are also those who really offer the same price and theoretically you are in the same data center, only their route is configured through the Netherlands, which in some cases provides lower ping and a much more stable connection. Also, the channel is less loaded and there are fewer clients so far. Your offer, based on the fact that it is in Germany and for such generous bonuses - of course, no one has managed to beat it yet. And that's why many sleep and dream of being your client. )) But still, always and everywhere you need to approach it wisely and thoughtfully and find the best solution for yourself, and not just look at the price and bonus.
In fact, we can exclude any customer for any reason without even having to specify it.
Of course we would refund in that case and kick the customer out, and we have every right to do that with any customer.
Dasabo is not a public body but a company and therefore we have every right to be able to refuse a customer even if only (I'm being drastic) I woke up sick that morning and disliked him.
I'm taking it to extremes of course and I hope this message can be understood in the correct way, we simply don't like customers who abuse, use false data, create new accounts to evade a ban, or anything else not better specified here and above all as in your case, ask for a refund in two different services only after 1 day of purchase, you didn't even give us the chance to support you, you asked for a refund directly.
You may think all this is free, we are not a multi national and we don't have billions of dollars in turnover, to us even a single refund is not free.
So in such extreme cases it is simply cheaper for us economically not to have a risky customer like him.
These are company policies, everyone makes his own, we don't have to be the same as other providers we simply have to be Dasabo.
I don't want to appear mean because I'm not, but this choice is final.
If you didn't trust us the first time by acting like a child and not giving us a chance in even 24 hours I simply don't see why you should give us a chance later, it's not a game or at least it's not a game we want to play.
We are working on adding new transits even though we do not have an ETA on this.
Unfortunately, we don't decide which transits the customer should pass through and this is slightly out of our control.
We use e.g. check-host.net or ping.pe to have a measure of our ping from different locations.
Done.
And what will you do if over time, customers refuse to use the service, even after paying for a year? There may be such options that after a while they will consider this solution overloaded and not working. And at the same time - there are those people who are standing in line because they think that your service is good at the moment and they are motivated to buy. But at the same time, if you need to take a new audience, you still spend money on attracting - although on LET you pay once and can make unlimited promotions and new offers, but when Black Friday ends, there will not be especially many promotions and they will not always be like hot cakes, even the solutions you offer at a special price. And at that moment, you could have thought that there are a lot of customers standing in line - raise the price a little and start selling to them in a circle so that the resources are not idle. But if you look at it correctly as a provider, I agree with your decisions and your rules - if you decided to work according to such a strategy and incurred some costs and no longer want to deal with the people who led to this - you have every right. I am not even trying to become a client again at any price, although I could have bought hundreds of your servers initially))
Enter your real personal data in the customer area.
We are still talking about a service that costs 5 euros per year if you take advantage of the promotion, or 10 euros per year which I see as an extremely accessible figure for the individual.
As written in our ToS, VPS servers do not provide refunds, if I wanted I could dispute all payments on PayPal and see who wins based on our ToS.
The refunds in recent days have been completely occasional and have been an exception to the rule, not normal.
I made them out of honesty, the problem is ours and so I decided to proceed in this direction, at the same time I decided to ban all users who requested a refund, I chose this because it was requested only after not even 1 day of purchase, so if you can't put your trust in us I don't see why we have to put it in you, you're just a long-term problem that needs to be eliminated.
We need to be honest with ourselves every now and then... it's nice to have an easy finger and click "Request Refund", we should get on our side every now and then and understand the individual situations, we have not received understanding and we don't want to give understanding to the users who decided to leave us alone not even after a day.
As you yourself have seen, the statistics of those who remained are very high, there must be a reason....
To be honest, if your network quality is OK, I will not refund, because when I first purchased it, I tested it and your IP address quality and network are OK. You should launch promotional activities only when the network is stable.
The network was stable, it was just a coincidence that problems occurred at that time, which however have been resolved otherwise you would still find people here on LET speaking badly about us and this is no longer happening.
You don't have trust in us and we can't have it in you, the only way we can get you back is for you to use an account with real credentials, carry out a KYC and pay with a debit/credit card.
Do you accept? if you are legit you would accept it.
And above all, forget about any future refunds on VPS.
Are you still convinced that you want to use us as a provider?