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My account has been disabled by CloudCone
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My account has been disabled by CloudCone

tangdinotangdino Member
edited August 12 in General

6ecf1e280aba0405183a3.png

4c63026c37b1b7f4bb9c4.png

The issue began when I tried to purchase a VPS with my original account, but I was notified that my purchase was restricted. I was instructed to submit a ticket to explain the reason for purchasing the VPS, and the customer service team would decide whether I could proceed with the purchase. Later, I created a new account to buy the VPS, but today I found the message shown in the first screenshot

Most other VPS providers don't usually interfere with customers creating multiple accounts to purchase VPS. Some of CloudCone's rules can indeed be inconvenient.

Comments

  • So you didnt follow their TOS, and got hit by their hammer. And now you are here complaining? Some people..

  • FazzilFazzil Member

    https://lowendtalk.com/discussion/196664/about-my-application-to-withdraw-the-balance-in-my-cloudcone-account#latest

    https://lowendtalk.com/discussion/196664/about-my-application-to-withdraw-the-balance-in-my-cloudcone-account#latest

    Something must be very wrong with you. Youre acting against their TOS. They even try to help you via LET. And youre just complaining and open more accounts on their website. @Cloudcone should close all your accounts and help customers who deserves it.

    Thanked by 1mustafamw3
  • FranzkafkaFranzkafka Member
    edited August 12

    @tangdino said:
    Most other VPS providers don't usually interfere with customers creating multiple accounts to purchase VPS. Some of CloudCone's rules can indeed be inconvenient.

    That's incorrect,most providers don't allow multi accounts.And please no more complaints here,contact @Cloudcone via tickets directly.

  • Petey_LongPetey_Long Member
    edited August 12

    Every thread you've created on LET has been complaining about Cloudcone and nearly 1/3rd of your comments was more complaining.

    Let's look at the latest example.

    @Cloudcone said:

    @Franzkafka said: Wait,IPv4 download speed is 500Mbps?If I remember correctly,it should be 1Gbps @Cloudcone

    It is at 1Gbps. @default could you PM me your server IP, i could have a look at the Uplink rate set on your VM.

    @tangdino said: packet loss rate of 20%-40% be considered normal?

    We just had a scheduled maintenance (https://status.cloudcone.com/incidents/221768) this also impacted the network. Could you share your ticket id please?

    UPDATE: The other client quoted, @default, had their issue resolved after this comment from @Cloudcone . See how easy it is to get issues resolved when you give the people trying to help you the information they need?

    They offered up a reason why it may be happening and asked for a ticket # so they'd be able to figure out who you are, what node your on and be able to troubleshoot any issues you may be experiencing more accurately. All you had to do was provide a ticket # but you went on to say this...

    @tangdino said:
    The network packet loss rate has been greater than 20% since ten days ago.

    Submitted a work order, but your customer service staff said that it is normal if the TCP SSH22 port can be connected, and turned a blind eye to the packet loss rate greater than 20%.

    Again, all you had to do is provide a ticket number but you're so set on being pissed and letting the rest of the world know your pissed that you couldn't even follow the easiest of instructions to help them, help you.

    You made a mountain from a mole hill, broke TOS and they restricted your account.

    Thanked by 1natestamm
  • yoursunnyyoursunny Member, IPv6 Advocate

    popcorn

  • ManishPantManishPant Member, Host Rep

    Try your luck again by opening one more account :wink:

  • bootboot Member

    Please refrain from using the term disabled and instead use "person with access needs", or "differently abled".

    Thanked by 2yoursunny emgh
  • yoursunnyyoursunny Member, IPv6 Advocate

    @boot said:
    Please refrain from using the term disabled and instead use "person with access needs", or "differently abled".

    Sure, provider will re-accommodate the account.

    Thanked by 2emgh boot
  • emghemgh Member
    edited August 12

    @boot said:
    Please refrain from using the term disabled and instead use "person with access needs", or "differently abled".

    Laughed at this

    My account has been differently abled by CloudCone

    Thanked by 2boot natestamm
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