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iDrive e2 Frankfurt down all day

Is anyone else using the Frankfurt region? After many hours the status page is now saying "Operational" finally but nothing is working yet.

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Comments

  • AllHost_RepAllHost_Rep Member, Patron Provider

    Can't comment directly on Frankfurt but I used iDrive London for 12 months when it was previously $100/5TB/year and the uptime over the period came to about 95%.

    Shame really as I'd have probably renewed at the $200 price increase if they actually had good uptime.

  • I have been recommending them often because the service looked good and the price awesome, but now I am regretting it. A whole day outage is not good. Maybe I should switch to Wasabi.

  • It started working just as I was deciding whether to switch to Wasabi or Backblaze B2. So long outage for a service that claims high availability and durability.

    Besides Wasabi, B2, StorJ, are there any others worth considering? I kinda lost trust in e2 after this lengthy outage.

  • @vitobotta said: Besides Wasabi, B2, StorJ, are there any others worth considering? I kinda lost trust in e2 after this lengthy outage.

    R2 but it costs $15/TB but free egress.

  • @jahrinc said:

    @vitobotta said: Besides Wasabi, B2, StorJ, are there any others worth considering? I kinda lost trust in e2 after this lengthy outage.

    R2 but it costs $15/TB but free egress.

    I had forgotten about R2 but yeah it's a bit expensive for personal backups and another few things.

  • jahrincjahrinc Member
    edited October 2024

    @vitobotta said: I had forgotten about R2 but yeah it's a bit expensive for personal backups and another few things.

    There's also Vultr Object Storage, DigitalOcean Spaces, and upcloud object storage.

    None of the above are cheap tho, better stick with B2 ngl

  • @jahrinc said:

    @vitobotta said: I had forgotten about R2 but yeah it's a bit expensive for personal backups and another few things.

    There's also Vultr Object Storage and DigitalOcean Spaces

    They are a bit expensive at $5 for just 250GB

  • yoursunnyyoursunny Member, IPv6 Advocate

    In one day, BuyVM Luxembourg and Evolution Roubaix and iDrive Frankfurt are all down.
    Is the whole Western Europe on fire?

  • backblaze has their own issues, and error responses, wich makes the use of their system slower (and not-recommended by jetbackup for example)

    wasabi just lost/corrupted our 55TB of backups we had with them, they have hidden the information, no status report, no announcement, nothing, for corrupting 55TB of backups (and obviusly, i'm not the only one, it's their entire Central US location with corruption issues).

    it seems the pricing of backblaze-wasabi-idrivee2 is too cheap to get something decent you can rely on.

    i'm currently testing idrive e2, with 23tb of backups as of now, no issues so far, but have read a lot of bad experiences... if this one goes bad for us, we will have to step up and go to cloudflare r2.

  • Why do I never read ovh or scaleway object storage in discussions like these? Is it because they're based in EU or because they are fairly new (2 1/2 years)?
    I myself have been using ovh since I went above the free 75GB with scaleway (which they don't offer anymore) a while back

  • I contacted idrive e2 support in July and just got a response last month :D

  • @JoseDieguez said:
    backblaze has their own issues, and error responses, wich makes the use of their system slower (and not-recommended by jetbackup for example)

    wasabi just lost/corrupted our 55TB of backups we had with them, they have hidden the information, no status report, no announcement, nothing, for corrupting 55TB of backups (and obviusly, i'm not the only one, it's their entire Central US location with corruption issues).

    it seems the pricing of backblaze-wasabi-idrivee2 is too cheap to get something decent you can rely on.

    i'm currently testing idrive e2, with 23tb of backups as of now, no issues so far, but have read a lot of bad experiences... if this one goes bad for us, we will have to step up and go to cloudflare r2.

    I am surprised to hear that about Wasabi to be honest, I thought it was rock solid from past experience.

  • @loay said:
    I contacted idrive e2 support in July and just got a response last month :D

    Actually I got a response within a hour from opening the ticket tonight.

  • @Nacorid said:
    Why do I never read ovh or scaleway object storage in discussions like these? Is it because they're based in EU or because they are fairly new (2 1/2 years)?
    I myself have been using ovh since I went above the free 75GB with scaleway (which they don't offer anymore) a while back

    I just checked it out and it's expensive compared to other options mentioned. How long have you used it for and how has the reliability and performance been so far?

  • @vitobotta said:
    I just checked it out and it's expensive compared to other options mentioned. How long have you used it for and how has the reliability and performance been so far?

    Is 8.30€/TB/month (ovh) expensive? Or do you mean egress?
    Reliability has been rock-solid for both of them for me, performance as well, but I haven't been using them as CDNs, so can't talk about that use-case at all

  • @Nacorid said:

    @vitobotta said:
    I just checked it out and it's expensive compared to other options mentioned. How long have you used it for and how has the reliability and performance been so far?

    Is 8.30€/TB/month (ovh) expensive? Or do you mean egress?
    Reliability has been rock-solid for both of them for me, performance as well, but I haven't been using them as CDNs, so can't talk about that use-case at all

    For personal stuff like I need now yeah it's a bit expensive.

  • ZhenmueZhenmue Member
    edited October 2024

    @vitobotta said:

    @JoseDieguez said:
    backblaze has their own issues, and error responses, wich makes the use of their system slower (and not-recommended by jetbackup for example)

    wasabi just lost/corrupted our 55TB of backups we had with them, they have hidden the information, no status report, no announcement, nothing, for corrupting 55TB of backups (and obviusly, i'm not the only one, it's their entire Central US location with corruption issues).

    it seems the pricing of backblaze-wasabi-idrivee2 is too cheap to get something decent you can rely on.

    i'm currently testing idrive e2, with 23tb of backups as of now, no issues so far, but have read a lot of bad experiences... if this one goes bad for us, we will have to step up and go to cloudflare r2.

    I am surprised to hear that about Wasabi to be honest, I thought it was rock solid from past experience.

    yep, sadly, this tremendous incident they have had on their US-CENTRAL, hasn't been published anywhere, wich is what gets me angry. if at least they have sent or published a report about it, and not us finding out and making them admit their own issue....

    this is their respond, after we found several issues with any restore or process we tried to do with the data stored on wasabi.

    I contacted Wasabi on 9th September, after having many restore issues and files failures or even backup process failures, and after 4 of their replies and 7 days of talking with them trough mail, they finally admitted:

    Greetings!

    We wanted to follow up with you regarding this issue.

    Overview

    The purpose of this update is to provide details on a data integrity incident that affected a small number of customers that were using Wasabi’s us-central-1 (Plano, TX) storage region. This update provides the details on what happened, how Wasabi will prevent it from happening again, and recommendations Wasabi has for the affected customers

    On 30 August 2024, in Wasabi's us-central-1 region, an incident occurred where an input-output module in a storage system became inoperable and prevented access to a number of disks that it served. Simultaneously, the system software managing the data storage disks improperly took multiple other disks offline. As a result of this behavior, a number of objects that were being served by this portion of disks within the region were impacted in a manner that makes these objects not recoverable at this time.
    Wasabi has made the appropriate adjustments in the Wasabi software that controls our hard disk management to prevent this problem from happening again. This problem has not occurred in any other Wasabi storage region.

    Recommendations

    Although Wasabi is working with Wasabi file system engineers to repair the affected data, this work will not be completed before 23 September 2024 (and could possibly take longer). In addition, Wasabi is not yet able to guarantee the repair will be successful. For this reason, Wasabi is recommending that affected customers re-upload your data to Wasabi using standard backup or upload procedures.
    We apologize for the impact of this problem on your operations. Please let us know if you have any questions.


    Thanks much!

    With best regards,
    Wasabi Technical Support

    Btw, their estimated date of 23 September didn't work, we are currenlty on 8th October, and issue remains there. they are happy that only seems to be 1 or 2 files every thousand's of files corrupted.... so yeah, if you restore a website of 300.000 files, you only loose less than 500 files... 500 files your website will complain are missing lol.

    besides, they are still charging us the "minimum storage period of 90 days" of the corrupted unusable data they have of us, LOL. wich is around 25TB of deleted data, but they are still charging us. and we will still pay it, just in case a client needs it, and we can recover some of that data. but after this period, we will surely say goodbye forever to wasabi.

    I already told them, i would share my experience if i found any thread about S3 providers, with my own experience with them :)

    Thanked by 1mrTom
  • daffyydaffyy Member
    edited October 2024

    Any recommendations?

    To have smth more than idrive,
    about ~200-300 files are uploaded daily (between 300-700MB per file) rarely downloaded, maybe 2-6 files per day are downloaded, more upload plays a big role here.
    Needs something 1TB minimum with the ability to expand when it performs well

    Prefered EU

  • Synology C2 everyone? 60/TB/year

  • @daffyy said: Any recommendations?

    R2 has been rock solid for me, no downtime nor slowdowns. Steep price at $15/tb tho, but can go down for $10/tb for infrequent access but more $ on calls.

  • @JoseDieguez said:

    @vitobotta said:

    @JoseDieguez said:
    backblaze has their own issues, and error responses, wich makes the use of their system slower (and not-recommended by jetbackup for example)

    wasabi just lost/corrupted our 55TB of backups we had with them, they have hidden the information, no status report, no announcement, nothing, for corrupting 55TB of backups (and obviusly, i'm not the only one, it's their entire Central US location with corruption issues).

    it seems the pricing of backblaze-wasabi-idrivee2 is too cheap to get something decent you can rely on.

    i'm currently testing idrive e2, with 23tb of backups as of now, no issues so far, but have read a lot of bad experiences... if this one goes bad for us, we will have to step up and go to cloudflare r2.

    I am surprised to hear that about Wasabi to be honest, I thought it was rock solid from past experience.

    yep, sadly, this tremendous incident they have had on their US-CENTRAL, hasn't been published anywhere, wich is what gets me angry. if at least they have sent or published a report about it, and not us finding out and making them admit their own issue....

    this is their respond, after we found several issues with any restore or process we tried to do with the data stored on wasabi.

    I contacted Wasabi on 9th September, after having many restore issues and files failures or even backup process failures, and after 4 of their replies and 7 days of talking with them trough mail, they finally admitted:

    Greetings!

    We wanted to follow up with you regarding this issue.

    Overview

    The purpose of this update is to provide details on a data integrity incident that affected a small number of customers that were using Wasabi’s us-central-1 (Plano, TX) storage region. This update provides the details on what happened, how Wasabi will prevent it from happening again, and recommendations Wasabi has for the affected customers

    On 30 August 2024, in Wasabi's us-central-1 region, an incident occurred where an input-output module in a storage system became inoperable and prevented access to a number of disks that it served. Simultaneously, the system software managing the data storage disks improperly took multiple other disks offline. As a result of this behavior, a number of objects that were being served by this portion of disks within the region were impacted in a manner that makes these objects not recoverable at this time.
    Wasabi has made the appropriate adjustments in the Wasabi software that controls our hard disk management to prevent this problem from happening again. This problem has not occurred in any other Wasabi storage region.

    Recommendations

    Although Wasabi is working with Wasabi file system engineers to repair the affected data, this work will not be completed before 23 September 2024 (and could possibly take longer). In addition, Wasabi is not yet able to guarantee the repair will be successful. For this reason, Wasabi is recommending that affected customers re-upload your data to Wasabi using standard backup or upload procedures.
    We apologize for the impact of this problem on your operations. Please let us know if you have any questions.


    Thanks much!

    With best regards,
    Wasabi Technical Support

    Btw, their estimated date of 23 September didn't work, we are currenlty on 8th October, and issue remains there. they are happy that only seems to be 1 or 2 files every thousand's of files corrupted.... so yeah, if you restore a website of 300.000 files, you only loose less than 500 files... 500 files your website will complain are missing lol.

    besides, they are still charging us the "minimum storage period of 90 days" of the corrupted unusable data they have of us, LOL. wich is around 25TB of deleted data, but they are still charging us. and we will still pay it, just in case a client needs it, and we can recover some of that data. but after this period, we will surely say goodbye forever to wasabi.

    I already told them, i would share my experience if i found any thread about S3 providers, with my own experience with them :)

    That's quite serious considering the claims on the durability

    @reikuzan said:
    Synology C2 everyone? 60/TB/year

    This looks interesting. Do you have experience with it?

  • emghemgh Member, Megathread Squad

    @JoseDieguez said: backblaze has their own issues, and error responses, wich makes the use of their system slower (and not-recommended by jetbackup for example)

    It's more like a structural difference in design, a difference that I think fits LET perfectly

    For anyone interested: https://www.backblaze.com/blog/design-thinking-b2-apis-the-hidden-costs-of-s3-compatibility/

  • emghemgh Member, Megathread Squad
    edited October 2024

    @jahrinc said: but can go down for $10/tb for infrequent access but more $ on calls.

    Note that this has a starting price of about 10 bucks per month because of non-included requests

    Also, note the "Minimum storage duration"

  • @reikuzan said:
    Synology C2 everyone? 60/TB/year

    This looks interesting. Do you have experience with it?

    Nope. Still testing their service right now

  • @emgh said: Note that this has a starting price of about 10 bucks per month because of non-included requests

    Also, note the "Minimum storage duration"

    True, I use the $15/tb plan :smile:

    Thanked by 1emgh
  • I decided to go with StorJ. The decentralized nature should make it more resilient to failure in a single location. Also it's just $4/TB/mo for storage. egress is expensive at $7TB but I will use it mostly for backups so it's fine.

    Thanked by 1fluffernutter
  • I am already migrating, looks good so far.

  • One note for those who might try StorJ. Use the S3 gateway, not their proprietary protocol because it uses a lot of TCP connections and can cause problems to the Internet connection if you use it e.g. at home.

  • @vitobotta said:
    I have been recommending them often because the service looked good and the price awesome, but now I am regretting it. A whole day outage is not good. Maybe I should switch to Wasabi.

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