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HOST-C General Downtime 21-SEPT-2024

13»

Comments

  • atulatul Member

    @host_c said:

    @atul said: did this downtime cause server restarts ?

    yes, all nodes were powered off, moved to a new rack and the powered on.

    thanks, when was the last time before this that servers had to be restarted

  • host_chost_c Patron Provider, Top Host, Megathread Squad
    edited September 2024

    @atul said: thanks, when was the last time before this that servers had to be restarted

    On 09/06/2024 we did a general Proxmox Security Patch on all servers, downtime was ~15-30 minutes / node.

    We also had a few nodes in Upgrade in February 2024 for ~30-45 min per node, 3 nodes as I recall.

  • atulatul Member

    @host_c said:

    @atul said: thanks, when was the last time before this that servers had to be restarted

    On 09/06/2024 we did a general Proxmox Security Patch on all servers, downtime was ~15-30 minutes / node.

    We also had a few nodes in Upgrade in February 2024 for ~30-45 min per node, 3 nodes as I recall.

    ok

    09/06/2024 is 6 sep 2024 or 9th june 2024 ?

    here AT www.host-c.com/cart.php?a=confproduct&i=1

    Dyson S - NVME Barebone VPS - I87

    adding 4 cores, 4 gb ram will make it 5 core and 5gb ram , RIGHT ?

  • host_chost_c Patron Provider, Top Host, Megathread Squad
    edited September 2024

    @atul said: 09/06/2024 is 6 sep 2024 or 9th june 2024 ?

    9th june 2024

    Original Message to customers was:

    Dear Customers,

On June 10, 2024, we will perform node security updates and patches. These updates require a reboot of the node/physical server to be applied. The expected downtime is approximately 15 to 25 minutes per node.

During this time, your VPS will be powered down.

Operations will begin at 17:00 CET (Central European Time).



Feel free to reach out if you need any further assistance!

    @atul said: here AT www.host-c.com/cart.php?a=confproduct&i=1

    Dyson S - NVME Barebone VPS - I87

    adding 4 cores, 4 gb ram will make it 5 core and 5gb ram , RIGHT ?

    yes, that is correct.

    May I ask where this is going?

  • atulatul Member

    @host_c said:

    @atul said: 09/06/2024 is 6 sep 2024 or 9th june 2024 ?

    9th june 2024

    Original Message to customers was:

    Dear Customers,

On June 10, 2024, we will perform node security updates and patches. These updates require a reboot of the node/physical server to be applied. The expected downtime is approximately 15 to 25 minutes per node.

During this time, your VPS will be powered down.

Operations will begin at 17:00 CET (Central European Time).

 

Feel free to reach out if you need any further assistance!

    @atul said: here AT www.host-c.com/cart.php?a=confproduct&i=1

    Dyson S - NVME Barebone VPS - I87

    adding 4 cores, 4 gb ram will make it 5 core and 5gb ram , RIGHT ?

    yes, that is correct.

    May I ask where this is going?

    Nothing to worry , checking uptime as i need few servers within next few days.

    seems this is out of stock now

    Thanked by 1host_c
  • host_chost_c Patron Provider, Top Host, Megathread Squad

    All are out of stock, as until we do not finish with ongoing maintenance/upgrades and migrations, we will not do sales. There is no point in bringing in customers if all other are not 100% up and functional.

    Operations will resume by the weekend.

    Thanked by 3mw atul nodecloud
  • host_chost_c Patron Provider, Top Host, Megathread Squad

    @atul

    If you need anything, DM me.

    Thanked by 1atul
  • atulatul Member

    will do thanks

    Thanked by 1host_c
  • stxshstxsh Member

    @remy said:
    Mine is still on Xeon Gold 6130 (after reboot)
    That said, I'm still very satisfied
    It's already a nice upgrade

    @sh97 said:
    Anything for 6130?

    I sent an unrelated support ticket (regarding paypal/billing) and was offered an upgrade from 6130 before the maintenance window. I'm on a 6148 now, but ymmv.

    Either way, both CPUs have been great for me, and either would have made me happy. Thanks for the upgrade @host_c! I'm excited to watch your growth.

    Thanked by 1host_c
  • host_chost_c Patron Provider, Top Host, Megathread Squad

    @remy

    You should be on the newer 6148 within 48h

    Thanked by 1remy
  • sh97sh97 Member, Host Rep
    edited September 2024

    @host_c said:
    @remy

    You should be on the newer 6148 within 48h

    Will all 6130 customers be moved as well?

  • wii747wii747 Member

    @host_c said:
    @remy

    You should be on the newer 6148 within 48h

    I have opened a ticket for an upgraded of CPU nearly 36 hours ago. Hopefully there is still resources for me to upgrade the cpu

  • host_chost_c Patron Provider, Top Host, Megathread Squad

    @sh97 said:

    @host_c said:
    @remy

    You should be on the newer 6148 within 48h

    Will all 6130 customers be moved as well?

    What the heck :D

    Yes, all 6130 will be , just ordered 6148 CPU to replace the 6130 .

  • host_chost_c Patron Provider, Top Host, Megathread Squad

    @wii747 said:

    @host_c said:
    @remy

    You should be on the newer 6148 within 48h

    I have opened a ticket for an upgraded of CPU nearly 36 hours ago. Hopefully there is still resources for me to upgrade the cpu

    Cannot guarantee, we have a few more slots for the 6148.

    I will be back with news on the progress.

  • sh97sh97 Member, Host Rep

    @host_c said:

    @sh97 said:

    @host_c said:
    @remy

    You should be on the newer 6148 within 48h

    Will all 6130 customers be moved as well?

    What the heck :D

    Yes, all 6130 will be , just ordered 6148 CPU to replace the 6130 .

    m y i m lover host cc
    reguards

    Thanked by 1host_c
  • remyremy Veteran
    edited September 2024

    @host_c said:

    @remy

    You should be on the newer 6148 within 48h

    I was already satisfied with the performance of the node
    You said the 6130 node has hardware issues so I’m happy with the upgrade
    Thanks again :)

    Thanked by 1host_c
  • host_chost_c Patron Provider, Top Host, Megathread Squad

    @remy said: You said the 6130 node has hardware issues so I’m happy with the upgrade

    We will also adjust the invoice due date for affected customers, granting a 2-month free extension. - this will be done on saturday.

  • lirrrlirrr Member

    when restock @host_c :'(

  • remyremy Veteran
    edited September 2024

    @host_c said:

    @remy said: You said the 6130 node has hardware issues so I’m happy with the upgrade

    We will also adjust the invoice due date for affected customers, granting a 2-month free extension. - this will be done on saturday.

    However, since the maintenance, I did not notice any problem
    Thank you for the generous compensation.

    Thanked by 1host_c
  • jinsokagejinsokage Member

    anyone else having a service disruption from this provider right now? my service is down and no announcement or response from ticket

  • jure12jure12 Member

    @jinsokage said:
    anyone else having a service disruption from this provider right now? my service is down and no announcement or response from ticket

    I have no problems, everything works normally.

  • venurgopalvenurgopal Member

    @jinsokage said:
    anyone else having a service disruption from this provider right now? my service is down and no announcement or response from ticket

    My vps is down and have raised a ticket yesterday. No response yet

  • jure12jure12 Member

    @venurgopal said:

    @jinsokage said:
    anyone else having a service disruption from this provider right now? my service is down and no announcement or response from ticket

    My vps is down and have raised a ticket yesterday. No response yet

    Very strange, they always answer my ticket, try sending them a PM here.

  • jinsokagejinsokage Member

    @venurgopal said:

    @jinsokage said:
    anyone else having a service disruption from this provider right now? my service is down and no announcement or response from ticket

    My vps is down and have raised a ticket yesterday. No response yet

    same. since yesterday. can't ping even after a bounce so has to be server side. I'll try PMing from LET I guess :/. Thanks for confirming

  • jinsokagejinsokage Member

    @jure12 said:

    @venurgopal said:

    @jinsokage said:
    anyone else having a service disruption from this provider right now? my service is down and no announcement or response from ticket

    My vps is down and have raised a ticket yesterday. No response yet

    Very strange, they always answer my ticket, try sending them a PM here.

    usually within 24 hours for me. the stranger thing is they advertised a CPU upgrade and I responded shortly after and no response to that ticket yet either

  • host_chost_c Patron Provider, Top Host, Megathread Squad

    @venurgopal , @jinsokage

    your services should be up by now.

    Both of them were on power-standby, have no clue why yet, will debug this tomorrow with my dum-dums.

    Thanked by 1venurgopal
  • host_chost_c Patron Provider, Top Host, Megathread Squad

    Round 1 of upgrades have closed.

    Next one is within ~1 week.

    All have been replied via ticket.

  • jinsokagejinsokage Member

    @host_c said:
    @venurgopal , @jinsokage

    your services should be up by now.

    Both of them were on power-standby, have no clue why yet, will debug this tomorrow with my dum-dums.

    i'm back in action. thank you

    Thanked by 1host_c
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