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I would guess there have been problems with payments in the past, there have been a lot of abuse cases regarding the current server, or there are some law enforcement actions in place against the op. Or you open a tons of support requests so its not economical to have you as customer
just a wild guess.
all in all -> having you as customer is more trouble / causes more costs than what you pay there.
They ignore abuses. Contabo hosts spam operators from Spamhaus top 20.
So, they do not care about law enforcement actions. But it would be great if German police raided this spam heaven.
They definitely do care for law enforcement. If some police comes with a judges decision that they have to provide the data of a customer or that they have to mirror the traffic they will have to do it. If they would not do it the law enforcement would take the hardware and put the manager of the company into jail for Obstruction of law enforcement
Here in Germany we don't joke about that. Maybe they don't handle abuses. But they definitely have to cooperate with law enforcement.
Looks like you didn't read this post from the beginning, all my comments.
Maybe, as German, you could suggest, where to report Contabo? Police from the online form answered something like need to contact them locally. It is a dead end if you are outside Germany.
Maybe could jail the whole CEO of Contabo or at least this person who ignores abuses.
Looks like this one is responsible for ignoring abuses
https://www.linkedin.com/in/jan-söntgen/
I don't think they care about an obviously emotional "thumbs down!!!", neither do they care about losing a bit of revenue by selling you a "cheaper yet better" VPS.
More importantly though, while I agree with @Arkas that the whole thing looks strange, I do not see them "hunting" you in particular nor playing weird games with you.
Evidence: They bend over to let you know - expressly - that this is not to do with you and to please not take it personal, which of course you did right away.
They really go out of their way to let you know that it's a pure business decision. And they also hint at the reason for not providing details: because it would risk to be misunderstood, or in other words, to be taken emotionally and as personal.
And they even send a clear signal that they and their decision is not against you by answering something you seem to have asked about, how to install some quite old and not anymore supported distro/version on your VM.
If they really were against you personally, they would not do that nor would there be an actual need. Also note that, if I'm not mistaken, they didn't terminate your VPS and/or contract but "only" do not want to sell you any new VPS anymore.
My first guess would be that you are asking for too much support, possibly also about too simple problems (or things that not even are problems but are seen as such by you). Maybe I'm totally wrong but from what I've seen over the years, support costs are a very major factor in hosting and when too much support time is used up for, pardon me, questions based in lack of competence a provider may react unpleasantly. Again, I might be completely wrong wrt your case. My intention is not to belittle you but to offer a guess for the reasons behind that letter.
Final note: You did exactly the one thing that is next to certainly make an amicable solution impossible. You reacted emotionally and in effect tried to punish them with this thread. My advice is to you is to get over it and, if you want that, keep and enjoy the servers you already have with them, or else make a hard cut and completely walk away from them ... but without tangible emotions and politely.
They provided him with an excessive answer about Centos. So there is no problem to support him.
This is related to KYC or compliance.
Big providers download the SDN list. If your namesake is on this list, then many providers may block you by mistake. You may have a Russian, Arabic, or other name on this list.
They also blocked clients that they believed were connected to Russia, but they only have circumstantial evidence.
Twilio sent this trash to clients:
Twilio regularly reviews customer and account activity on our platform. Information associated with your account is listed on the United States Office of Foreign Assets Control sanction list. It is necessary for us to review this information to ensure we are in compliance with federal law prior to allowing further mail to be sent. At this time your name is listed on the OFAC list related to sanction programs. As a result, we have disabled your account and all outgoing email traffic has been stopped.
They blocked all clients with name Vladimir
because of this:
https://sanctionssearch.ofac.treas.gov/Details.aspx?id=35096
Can assess the level of DEIB at Twilio. They Just took first name of clients,
sdnTxt.contains("Vladimir")and blocked all accounts that matched it.Contabo is the same.
... or they wanted to sweeten the bad news (if my guess isn't completely off). Or they wanted to underline that they do, and intend to continue to, treat him well wrt to his existing VM(s), or ...
Maybe, maybe not. I do not see enough significant data points in any direction, and certainly not not sufficient to make assertions like you do.
From what I see we can't but offer educated guesses.
Either way, to whatever it is related/whatever their reason is, that doesn't change the fact that there are facts on the grounds and the only relevant question for OP now is how he reacts.
No, it's not. If it were a compliance issue then they would discontinue his existing services.
For the hundredth time, I have nothing to do with Russia or any country that is now at war. My KYC is correct and matches the PayPal account information. For 84 months, I have been paying from the same PayPal account, which has the same information that I gave to Contabo. They didn't block me because I still have a VPS with Contabo.
EDIT:
My surname or first name has nothing to do with Russia.
You are right, I am repeating this for the hundredth time, but there is no way they will figure it out.
tag them in twitter with the support response screenshot.
there is no law for "you have to handle abuse reports properly"
We have something in germany that is called "Mitstörerhaftung" but this would not matter on spam.Or on actual law breaking stuff like fraud and stuff like taht. For example. If a contabo customer runs a fraud on the systems of contabo and someone tells contabo about that, they have to act within i think 24 hours, otherwise they are "mit-störer" and can be sued for helping the fraud.
oh what else came into my mind: do you maybe have an abusive work load, like Crypto mining that ruin their overbooking calculation?
If your system always runs on 100% cpu and causes other customers to complain they might flag you internally as customer non grata.
I don't use a VPS for that, my CPU usage is very low, it's around 1-5%.
It's not about that, in 6 years I sent them I think 5 to a maximum 10 tickets (I didn't count). Those 5 or 10 tickets were more related to questions such as 'why did you restart my server'. I don't need anyone's support as a support, I install the OS (Centos 7 now Alma Linux RHEL) and set up the server to my liking and that's it. I really never asked support to do something for me.
I am not one of those annoying customers who ask basic questions all the time.
Then it is KYC
They marked you by mistake.
Found a similar profile in sanctions lists or think that you have relations to sanctioned countries.
I haven't found a single name that is similar to my name and as I already told you, I do not come from the country where they exist sanction. I think it's about the fact that they don't want me to buy a cheap vps that is better than the one I have. We must know that this is how they work with a lot of customers and when you add it all up, they get a lot of money that way. I don't see any other normal reason and they don't want to say it because they know what they are doing with customers.
OK, it seems my guess was wrong. But whatever the reason may be you should act rational and mature now, I think.
That's how I've always behaved. What you wrote applies to Contabo buddy.
They don't want to sell you a VPS or any of their products and then send you an email with offers (who is crazy here?).
That variant is also possible.
That is also possible, although I think what I said first is the real reason.
Hello, everyday netcraft tell me there is a malware on my website and send me alert. after that I do some check but this not exist. I open ticket to netcraft and contabo but still receive this alert!
Do you have a name / last name / middle name that sounds similar to East-EU languages?
Like Alex
I have only one first and last name. It doesn't sound Russian !
they could have gotten police order to reveal the data. In those cases order requires provider NOT to share this information with user nor terminate his service.
I mean, it definitely is ironic, but technically speaking we all know it's a automatic mailing list lol.