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Contabo Strange behavior
Helo,
I have been their member for about 6 years and regularly pay the invoice every month.
I saw that they have cheap VPS servers and I was thinking of buying another one (I already have one) and I got this answer:
As far as I understand, they don't want to sell me any servers, vps, etc, and every other day they send me spam messages advertising their dedicated servers to buy them.
Thanked by 1emgh
Comments
Backup your data and scoot? The dude couldn't have said it in any other words.
Can you post your request to them?
It's just half full baked story her. Needs more input for us to help
My request was simple, 'I want to buy another VPS and do they support Centos 7'.
That was a request, i.e. a question.
For 6 years, I have consistently paid every invoice on time.
I don't think they are professional like Hetzner or OVH
from the screenshot, they told you that they don't offer CentOS 7.
Why they don't want to sell you servers?
I don't know that either. If you read everything they wrote, you will see that they don't want to say that. That's why I put the title Contabo Strange Behavior.
Oh you will be surprised how they deal with users. Big does not mean great customer service professionals
It's clear. They don't want your business. Time to backup tour data and find a new home.
Many good hosts available
Strange to say the least. Creepy.
I already did that as soon as I got this nonsensical answer from Contabo.
I think it's something completely different with this (my) case.
I pay more for the VPS I own with them than what they currently offer. I think they are "afraid" that I will simply buy another VPS from them for less money and it is better than the VPS I have. In 6 years, they raised the price of my VPS 3 times and they offer better VPS for less money at this moment. Not even mediocre companies behave this way. They look like a small family business in their behavior. They are far from Hatzner and OVH.
EDIT:
I have been their customer for over 6 years, and this is how they thank their old customers.
I was their customer when they were Giga-International.
Thumbs down !!!
The end of support (EOS) dates for CentOS 7 and 8 are as follows: CentOS 8 - December 31, 2021. CentOS 7 - June 30, 2024.
When and where does existing customer need to get perfmission before buying new service?
This story has more to it that meets the eye.
Do you have any relations to Russia?
Maybe used proxy or VPN, or IP that by mistake is detected as Rus in databases.
If customers wish to host old OS, it’s their choice and providers should not stop
Deliberately picking an out of support OS on a new deployment is a red flag.
Providers are free to choose their customers in the same way customers can choose their providers.
Beware that providers also hold a responsibility against other users/their infrastructure. If you use an unpatched 1998 OS that is hacked, the actions of the hacker could have quite some impact the stability of your system or in other ways affect other users. If providers approve with you using old stuff, that's their choice, but I can understand that providers don't approve.
Contabo is a known spam heaven. Their IPs are blacklisted by gmail and other. Will go to spam from first email. So they do not care about reputation or other users on the net block.
I see the user has relations to Rus. This is probably the reason...
I do understand that issue, than in this case banks need to update the ATMs 😂 centos 7 just ended support this year as for Microsoft support for Windows XP was discontinued in 2014, which means that since then the Microsoft Company has not rolled out any security updates for this Windows version 🤔
Indeed the reply seems weird..
If you don't see the difference between a public facing network where you give control to customers and a seperated and controlled network...
Think of it the way you want, and yes (regarding the remark of another user here) I know the reputation of this hoster, however I only point out that, in general, I can understand that providers are not willing to have users on an unsupported OS. It's problematic enough that loads of users don't update at all.
Does this apply to you?
I leave all the img. from beginning to end, so judge for yourself. I also want to say that I am not from Russia and I have no connection with Russia, Ukraina and warring parts of the world.
I'm opening a ticket:
I get a Contabo reply to the ticket:
After that, I respond to them via a ticket:
Contabo support suits me:
And that's the whole story. I repeat once again that I have no connection with any warring parts of the world such as Russia, Israel, etc... The only thing I wanted was to buy another vps from them (I already have one) and I was wondering if they still support CentOS 7 because I wanted to have a VPS with OS CentOS 7. You can judge for yourself, I have been their customer for over 6 years and I still have one VPS with them that is still working.
EDIT:
As far as I understood them, they only allow me to upgrade my existing VPS and nothing else.
@contabo_m
However, you wrote the word "Ukraina" as if you were a native Russian speaker
It doesn't have to mean, people from the Czech Republic, Slovakia, Slovenia, Croatia, Hungary also write with 'k' and that is irrelevant in this case.
If I'm from Russia (and I'm not), they can write that they don't cooperate with people from Russia. I have already said that I am not from any country where there is war. Read the Contabo answer I posted above, they don't want to say why they do it in my case, and I wrote the only reason above. If what I think is true, then Contabo behaves like a small family company (the question is whether a small family company would behave like that).
Here is the proof of how many months I paid on time and everything in order, each invoice as you know, is one month:
But you speak Russian or any slavic language, correct? Otherwise, you won't write Ukraina instead Ukraine.
I read it, they do not disclose the reason. The way they write signals that they might connected you to Rus (maybe you are a german who was born in the USSR).
What can I tell you? In conclusion, you either read poorly or you skip while reading. Do not troll on the topic and deviate from the main topic.
Thanks.
It's Ukraina in Swedish
They have pretty clearly stated how much they hate you, and how much they don't want you as a customer. Yes, despite you being loyal paying customer for years, which makes it even more painful. And with full arrogance not even telling you what is the problem, obviously the problem is them.
Thank you for sharing your experience with that company, but if you're looking for guidance, the answer is the most simple one: get the fuck away from the company, as far away as you can, migrate your services quickly, cancel server, cancel any pending recurring payments and finally ask them to delete your account and all your personal data and never ever come back to them. This is the only way (c) Dr. Strange.
So many great providers on LET, you don't need to lose another second dealing with Mohammadis of Contabo internal reasons not communicating their motivation. I'd rather be slapped hard than read nonsense like that and not cancel in 5 seconds.
I assume they suspect your address and payment source, that's why you are limited to only one service.
Why you said this?
in my opinion, i think you need to move it now or in a week, maybe they will suspend your vps with "personal reasons", we never know, be careful. dont risk your own bussiness.