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Usually, such an outage does not occur and is not common—it is a No-Go for us. We tested several servers afterwards, and there were no errors, so the issue only appeared this morning. Normally, we rarely perform maintenance, but we need to add more RAM and storage to the host system to ensure that every customer is satisfied and there is enough headroom for peak times. It seems that this caused a network issue after booting up again, which led to the need for restarting some servers. We want to apologize to every customer that was on that hostsystem and ask that anyone affected by this issue please reach out to us via ticket in the webinterface. As compensation, we will provide an additional day of free runtime for their server.
Im really suprised with the honesty from these guys.
Even on my annoying questions at the ticket they awnsered everytime honestly without evasive replies.
this
I hope to get one VPS from a LET drop.
@FameSystems My server was unreachable for 10hr 57min, It became reachable only after I did a manual reboot though the Product Dashboard.
@maverick If still unreachable, try reboot manually through Product Dashboard
@FameSystems Glad to get a response from your end. Thank you.
I thought I am on my own since ticket #30392 made on 08.08.2024 is still unanswered.
This time I made the ticket #30790 without much expectation, but got answered and received 1 extra day service, Thank you.
Yeah, it has been fixed in the meantime, thanks.
Lots of things to learn from this, how not to do maintenance without an email announcement upfront, and not to do it without somebody available to monitor the systems many hours later. It's true that this issue could've (and should've) been caught and remedied much, MUCH faster.
But, let's put this nasty event in the "shit happens" drawer and continue on...
As a responsible customer
I subscribed to that status page, installed qemu-guest-agent as recommended by the support, and will keep monitoring...
@maverick
I also subscribed to status page as recommended by the support. But didn't receive any recommendation regarding qemu-guest-agent. What did the customer support say about qemu-guest-agent ?
The qemu-guest-agent is only required if you have performed your own custom ISO installation. The qemu-guest-agent is automatically installed via the web interface.
Got it. Thank you.
I saw someone asking for AMD EPYC 7443P Yabs, here.
You are the first 7443P I see in this thread, especially on the business package, nice
Apparently we can request to have our CPU changed after order.
Expectedly, 7743P faster in single-core bench, but slower in multicore.
Also, networking, when properly tuned (bbr/fq/bigger network buffers/newer kernel?) shows much better numbers.
Network is fast, my man
So far the experience has been amazin. Honestly, great value on this server
Indeed. Great value, barring this uptime blip.
I sincerely hope we get to enjoy them and pet em into production down the line.
@FameSystems how long is this outage expected to last?
Ignore.
Just reboot your VM from the control panel. That sorted it out right away.
Thank you @K4Y5 I just did that and fixed my comment above, by the time your response came in. Thank you.
Double business same price offer $19? Would be sweet! Ha doesn't hurt to ask right?
@FameSystems
12x AMD EPYC 7443P/7763 Cores =24
48GB DDR4 RAM = 96
400 GB NVME storage space = 800
@FameSystems any chance you could add a few more servers to the LET drop offer?
Which deal did you go with?
Rootserver Business Package
wait this is prepaid hosting?
i paid for mine annually, do i get free things?
are you guys prepaid hosting or different? i bought the 90EUR package a few days ago but didn’t know you had this offer
@FameSystems do you still have rootserver small offer ?
Is there any chance of restocking this offer?
not sure about that but I saw this
https://famesystems.de/product/rootserver/summer-sale
I bought one from here. I thought this was the offer until now when I noticed the offer was cheaper than what I paid.
Yes, The new offer is much cheaper. However, it appears in the comments, so we miss it.