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About my application to withdraw the balance in my CloudCone account
Nine days ago, I registered two new CloudCone accounts to purchase their VPS. It was only after I had deposited money into the accounts that I was informed one person cannot have multiple CloudCone accounts. I then submitted a ticket requesting a refund of the money I had deposited into CloudCone back to my Alipay account. Customer service said the money had already been refunded to my Alipay account, but I have not received their refund in my Alipay account.
Thanked by 1emgh
Comments
Just wait few days more, the refund may take a little time
@Cloudcone
Scam directly call the cops
Don't bother with the cops, go right to the FBI.
I am a very happy customer with cloudcone (I've 4 vps with them). But what I found odd is that, in case of email servers, if you destroy it for any reason, you can not make another instance even when you paid for the whole year.
For example, suppose I bought a email package in Jan 2024 (annual payment) and mistakenly it got destroyed in Feb 2024 (due to unaware of the terminology such as removing organization means destroying the whole package for good!) Even though I paid for another 11 months, but I could not open another email instance.
I inquired the customer care where they gave me a link for a package for another 1 year payment. But Dude, I just paid for 12 months out of which I just used only 1 month! The months I've paid advanced for, haven't even arrived yet!
This was very disappointing to be honest in the subject of cloudcone.
When you are not reading the TOS, you can only blame yourself. The money probably will show up in a few days.
Lol
Please download 国家反诈中心 National Anti-Fraud Center app to report the scammer and prevent getting scammed again.
Hello @tangdino
I would like to inform you that the refund has been processed on our end. The delay is likely due to processing times on AliPay. Please allow a bit more time for the transaction to complete.
Thank you for your patience and understanding.
Best regards,
David