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As others have pointed out, this is a common condition in the ToS of a hosting provider
It's a bit surprising that it never occurred to you that your having/maintaining two accounts would be problematic from the provider's perspective
Your friend was also at fault for not reading the ToS because he wasn't allowed to share his account with others
I still don't quite understand why it was so hard for your friend to pay his own bills if the VPS was so important to him
Probably the best strategy in this situation would have been for you to purchase another VPS in your name and for you and your friend to migrate his VPS to your VPS. Following this, you could have paid the bills for your friend to your heart's content without violating the provider's ToS
Congrats on your first post since February 2017
Good point. I wonder how common such a provision really is though since i figure in business environments there'll be a lot of cases where an account isn't managed by the actual owner.
Besides, given that OP seems to be a long time client with no abusive history i don't get why it would be needed to come down on him that hard. It's a revenue generating client that paid his bills (on time i guess) and didn't cause any trouble. If i were in the providers shoes i'd have probably just informed OP that his setup isn't in line with the companies ToS and either merged the accounts or offered an exception. It really doesn't seem like doing so would cause any harm or pose any risk to the provider. That obviously all assumes that there really is no bad history or any fishy stuff like an affiliate connection or whatever.
Well, in such cases there's probably a single "business account" that more than one person can access
Recall that the present case involves two different accounts that the same person is accessing (as opposed to a single account that more than one person is accessing)
Indeed, all of this may depend on the histories of the two accounts
This has nothing to do with personal payment capability, as everyone's way of interacting or handling things is different; you can't assess the "importance" someone places on something based on appearances, nor is there a unified standard. Discussing this further would be too complicated. I believe it's better to focus on the actual circumstances of the matter itself. The core point is that I mentioned what actually happened.
I’ve been lurking in the forum, quietly learning. LOL
Well, as long as the company handles their IT matters internally that's probably the case. If they are hiring some external support i could also see a single person accessing multiple accounts (belonging to clients of theirs) though.
Yeah, actually it makes me wonder a little why a provider would basically kick a paying customer but then the refund request might also have given them seconds thoughts relating to the paying part i guess.
Regarding the issue of account ownership, regardless of their final judgment on my violations, I can say with 100% certainty that during the actual use of the service, I have no abuse records, including spam, illegal copyrighted content, etc., because it is all personal private use. They can conduct any review on this through their system.
Fair enough
I was just trying to hint at the possibility of other solutions, like (e.g.) switching to yearly billing (so your friend would need to visit his account only once a year)
I can only say that in the future, I will "sadder but wiser."
This should help your case
(I suspect that learning to top-quote would also help your case!)
I have been in similar situation with another host. Simply explaining them the use case (separation of business vs personal in my case) was sufficient.
Yes the provider is very much active and provides top notch services and support for peanuts.
What I have believed is not being aggressive and having patience is the key. Usually it's a cultural issue where one may not understand how the other person would react to one's statement in this global economy....
@icase could you share your ticket number with us, and I'd be happy to summarise the conversation here.
The issue has been resolved through calm communication. Despite a few days of anxiety, I am grateful to the customer service staff at @Cloudcone . I hope that non-malicious users will continue to be treated well in the future. Although misuse is common, there are many complex situations in reality, and we cannot presume guilt for everyone. Although after careful review, misunderstandings can be cleared and appropriate corrections made. However, when an issue arises, for customers who unintentionally violate the TOS and trustingly place their data on your servers, a simple action on your part can cause great fear. I hope the review mechanism can be made more humane. For instance, when a risk is triggered, the system could first issue a warning or reminder and allow time for correction, rather than immediately suspending the account and then reviewing it. Wouldn't this be better? After all, data is extremely important.
hope cloudcone overhauls their hardware while they are at it
First off, I want to apologize for any frustration this has caused. To recap on what happened, your account was flagged for having multiple accounts, which is strictly against our Terms of Service. To clarify, this does not affect your active services but it will restrict your account from doing anything else.
This is a measure we have in place to ensure the security and integrity of our services. We understand it can be a hassle, but it is a necessary step.
This is why we urge all users to read through our Terms of Service before continuing (as you should) to avoid complications such as these.
When your account is flagged, it is sent to our compliance team who handles these cases separately from our usual 24/7 support team, and due to a high volume of similar cases, there could be delays in processing, specially if you consider the weekend as well. However, if you are a non-malicious user there is no need to worry as your account will most likely be verified in due time.
We had also communicated with you during this time and asked for patience as we reviewed the situation.
Additionally, if a client contacts us and requests to use multiple accounts, we may allow it if their use-case is valid and verified.
I'm happy to report that we've now resolved the issue, consolidated all of your services into one main account, marked it as verified and safe from other administrative checks and ensured everything is up and running smoothly.
We really appreciate your patience and feedback, and we're always striving to improve our processes.
If anyone else has similar concerns or needs assistance, please don't hesitate to reach out. We're here to help
nice one @Cloudcone
Drama queen ;p
Never had a problem with @Cloudcone . Or rather, I've always had the support and assistance I needed, with civilized exchanges. Everything can be resolved with dialogue.