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Comments
No reaction from @gigahost so far. Sad. Not a good image.
It's only twisted logic with 20/20 hindsight.
I personally think they were taken by surprise by the problems later on with Epik and I don't believe they had foreknowledge of the shitshow that Epik was going through, and about to go through. Perhaps one can say they didn't do their due diligence in the original deal, but I think they mostly walked into a bad situation without full understanding, and now, at last, they are (theoretically) free from it.
Is some trust lost? Perhaps yes, to some degree that is hard to quantify, I think it would be fair to say so. But I don't think there is an equivalency there as you suggest, and I don't think it is twisted logic given that many of us who follow these things were still taken by surprise by the disaster zone that Epik was going through. Now whether or not "Gigahost" can regain any degree of fairly- or unfairly-lost trust, I have no idea. Everyone is different, and certainly Gigahost will have their work cut out for them.
But I'm personally willing to be open minded about them now that they are out from under the Epik mess.
Well, before they sold to Epik, they had never given me a single reason not to trust them. Superb performance, amazing support, decent prices and they've been around for almost 20 years. I've been a customer myself for over 10 years and never had a single problem, why should I not trust them?
Seems like pretty sane logic to me.
Plus: What has changed due to Epik ownership? From what I - as an active customer - could see and experienced: nothing. Everything was great as usual.
@jlet88 I’m not sure the selling to Epik was only questionable in hindsight
Terrahost must have done a lot of research and decided to do it. The honorable shitposter @Nekki understood how questionable it was with what I must suppose was 0 research
https://lowendtalk.com/discussion/comment/3351917/#Comment_3351917
@skorupion also knew
https://lowendtalk.com/discussion/comment/3351921/#Comment_3351921
And so did @jackb and many more
https://lowendtalk.com/discussion/comment/3351957/#Comment_3351957
@emgh - you need to sign your research with
#LowEndDetectivesIt's possible you're right, but we don't know for a fact what they knew. The number of deals I've seen go through with "good intentions" that turned out to be idiotic in the long run are too many to count. So with hindsight it might be easy to see right now, but in the midst of the deal-making, I seriously doubt they had enough clarity to know what they were really walking into. It's kind of sad actually.
And who knew that Rob Monster's free speech concepts back then (which would align with Terrahost's prior track record) would extend into a much more religious belief rhetoric later on... there are lots of red flags that we can see clearly NOW, but back then, how visible were they? We all have our biases too, and perhaps Terrahost was blind to some of those red flags because they were eager to partner with a pro free-speech tech company (as they saw it) to grow their business, but certainly they couldn't have foreseen everything.
And BTW to be fair, I also did say "Is some trust lost? Perhaps yes, to some degree that is hard to quantify, I think it would be fair to say so."
Anyway, it's not a huge thing. You don't need to trust them, I'm not trying to convince you or anyone of anything. I jumped ship when things got weird with Monster. Thank goodness. But I personally am willing to be open minded about them again since they are now free of that mess, and maybe give them another chance at some point. People CAN learn from their mistakes. Time will tell if Gigahost will come out better from all this, but I'd like to lean to the optimistic side of humanity and see what happens. They were smart and good in other areas, maybe they can emerge from this in far better shape. YMMV, and we don't have to agree on anything.
Can we please finally stop the Epik non-topic?
This thread is about @terrahost resp. @gigahost and I'd very much prefer info about Gigahost or a statement by them over irrelevant Epik banter. Especially as to the best of my knowledge (I already was a terrahost customer before Epik took them over) no change in any relevant regard was noticeable. terrahost was just as good as before Epik and so was their service.
Next incarnation will be TetraPakHost.
Surprised to see a complete and total rebrand.
Terrahost was already a known name and a recognizable brand. Why rebrand to Gigahost? Why rebrand Enigma to Flux?
Does Gigahost own the Terrahost brand and names or did they just acquire the customers? Bit confused why an established brand would undergo a rebranding on this scale.
I think it's very relevant. A business transition like this is definitely worth discussion IMO. You don't need to agree with me of course, but their history and future are among the most important things for some people when a company is literally in the midst of an important transition. The fact that you don't see a change in any relevant regard does not mean other people find these issues valuable to discuss.
In any case, I said my main point anyway, and I wish them success. And like I said before, I'm willing to be open minded about them going forward. Cheers!
Frankly speaking, and this is just my perspective, Epik's acquisition was just something on a piece of paper that managed to grab headlines. Andreas was still in charge of Terrahost, handling the operations and services where he still maintained the same quality as before the acquisition.
I wouldn’t trust them with any of my server needs, but everyone of course do as they please
I have to give credit to @jlet88 for being so open minded, I’m certainly not as tolerant
But in the end, we’re spoiled by a hosting market with so much to choose from, so my tolerance for what I’d call questionable leadership is honestly not very big, probably as a direct effect to that very fact
To be completely honest, it's quite a disappointment to me, too. All the new rebranding, new names, logos, etc... it's all inferior to what they had before, IMHO.
However, it seems to me that this was probably a legal requirement for them to claw back the company.
This being popular forum, we love drama and hate when they don't give us juicy details, but what really matters in the end is the service we receive from them, whatever they're called, right?
As long as their service continues to be this great and their support remains good, I couldn't care less if they decide to rebrand to "Shithost" next week.
But why? Really?
From what I understand, you could get a very nice, stable, and affordable server from them that is quite close to you. Yet, you refuse on principle. What principle? I'm genuinely curious...
They do be reading but no statement, I think LET needs a statement, I bid $7.
My understanding is that they wanted to sell their business. My understanding is also that they preferred selling it for as much as possible over selling it to someone reputable.
If I’m wrong, they at the very least sold it with what I’d consider limited research as to who’ll handle their clients.
They also, as I understand it (but it was awhile ago) tried to basically make it sound like they only sold a stake in their company, when they in-fact sold it all. Again, correct me if I’m wrong.
Given the above, I see no reason why this won’t repeat itself now, once again.
I prefer companies with a little more stable foundation.
Thank you for the answer!
With the limited information we can gather from this forum, it looks the same to me as well. Unfortunately, that is the impression they leave by refusing to provide more details. It doesn't seem like this time will be any different.
We'll see what comes of all this with time...
Do we really know why @terrahost or a part of it was sold to Epik? Do we really know what that lead to in terms of relevant changes? Do we even really know why Epik or Rob Monster were interested in terrahost and bought terrahost or a part thereof?
Again, I know terrahost since before Epik and did not notice any changes. But OK I had and have only one VPS from them and maybe pricing or marketing or something else changed; if so, let me know. My experience as a customer was very positive the whole time and I experienced no changes whatsoever.
Maybe Rob Monster has learned from past mistakes, maybe things (and persons) at Epik were different from what was seen from the outside, whatever. All I can say with certainty, because I experienced it personally and directly is that Rob Monster acted professionally and even friendly and approachable when they opened their african location and I got a test VPS without any ifs or buts; I was absolutely free in my benchmarking and testing and reporting on LET.
Well noted, I was biased originally based on what I had read on LET. But after my conversations with Mr. Monster that changed. I wouldn't go so far as to call him a great guy but based on my personal and direct (albeit limited) experience I'm ready to clearly state that he at least is not a bad guy.
In fact my experience is somewhat similar as my experience with @jbiloh about whom I had "learned" (here on LET) that he is a bad, maybe even evil guy with an evil company (colo crossing) - until I happened to personally and directly talk with him. What I actually experienced was light years away from what many had told over the years. I experienced a very polite and credibly friendly man who seems to approach everything with a positive and constructive attitude.
In both cases the lesson was the same: Do not care about all the yada yada, plus always give people a fair chance and look at them as unbiased and open as possible.
But in this case here I can't but note something else, something I don't like at all: lots of speculation and premature judgements, multiple requests at @terrahost/@gigahost to make some clear statements and to explain the situation - and still no reaction from them.
At the least this makes it harder to trust and like them and it also highly likely leads to more speculation, probably unfavourable. But then, terrahost/gigahost did have their chance and even were invited and asked for statements, but stayed mum. So, "delivered as ordered", sorry.
Sad, but oh well it is what it is.
Has anyone tried reaching out to them directly through normal support or sales channels, instead of hoping they reply here on LET? I mean, I don't disagree that they should reply here given they started this thread, but they also said:
And by "contact us" I take that as reaching out directly through "normal" channels on their website, etc. Maybe I missed if someone already did that though. I would be more concerned if they didn't reply to direct sales and support queries, then that would be a red flag obviously.
@jlet88
I get your point, but (a) they opened a thread here and (b) when changing ownership I think, the communication burden is on them. After all they want us to stay or become customers.
Maybe they don't answer because they can't publicly give more information about this "acquisition"?