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Are hosthacth customer take so long?
itzjustzan
Member
in Providers
@hosthatch can you please reply my ticket? The id was #601957
Comments
Welcome to LET support, we have now doubled your wait time!
Do you expect 1 minute response time?
Welcome to LET support, we have now doubled your wait time!
You know what I will wait here and listen chill music :v
it’s normal to wait for 2~3 days,just be patient.
Do you have a promo server (for example via LET) or normal server (ordered via their website)? Inquiries regarding promo servers often have a longer reply time compared to normal servers.
Normal order. I have my vps stuck at pending build I wait like for 4 or 5 hours
I have been waited for*
I think this is how they handle when locations run out of stock
Have you sent in your health insurance bill yet?
They don't ask that. I think greencloud ask for that
I will wait for minutes or hours
Oh, maybe they forgot to ask and are waiting now?
They don't ask for any moment
Yeah but what if they forgot to do it?
Maybe I will wait for that
Hmm, OK. I just thought you might be able to speed up the process if you send this together with your sanitary certificate. Unhealthy persons operating servers is a big problem these days after all.
Sad to see that hosthatch's reply times and support quality hasn't improved in a year since I complained about it.
I knew that they're full of bs with the whole "low paying customers get low priority support" cause that literally meant "we ignore those tickets for awhile".