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My Honest Review of SilicomNetwork.com
I purchased a cpanel reseller hosting from Silicom Network. When going through the setup I found that Shell/Terminal access was disabled. This was one of the most used features amongst my users as they use Shell to clone their code repositories and sync their account.
When I asked Silicom Network, they said it is not an allowed feature and I should see their specs. I reached back with a copy of their specs and asked them to cancel my service (never asked for a refund since I only signed up for monthly basis). The next response I received was that they would report me to MaxMind.com which they did.
Quoting their response here:
read our TOS, no refund. We do not offer SSH. If you cancel and request refund we must add your fraud record to maxmind.com
Thank you,
Silicom Network
https://www.silicomnetwork.com
Seriously @silicomnet ? If you cannot provide good service, stop false reporting people.
Did anyone else face similar issue?
Comments
Hello,
We do not offer SSH access in shared cpanel hosting, see specs in our website.
Payment was refunded and the account canceled,
Then why did you report me to MaxMind?
Also, none of the specs on your reseller offering page mention anything about SSH/Shell. Neither does the shared ones.
work with providers who are willing to offer ssh/shell by default or on request like Racknerd, Hostbrr, Namecrane, to name a few.
That was my next step. I went to @NameCrane to get a reseller plan and found out that I was flagged by SilicomNetwork on MaxMind. I have no issues with cancelling/refunds, but getting flagged as Fraud on MaxMind sticks for years.
"none of the specs on your reseller offering page mention anything about SSH/Shell."
obviously, because we DO NOT OFFER SSH. And we do not report your account to maxmind. We only report fraud if you open a dispute in paypal.
Then how come that after years of using different services my email gets alerted for fraud right after you threatened to report me?
P.S. I have opened a ticket with maxmind to dispute the detection.
We do not report your account to maxmind. Contact your new provider @Francisco @NameCrane
fyi, VPN is not allowed on NC.
Your Billing addy must somewhat match your ip address location.
NC is strict with their orders, wait for Karen to process your order.
Typical LET drama. User doesn't read description/expects service to also brew coffee and threatens chargeback, provider responds in kind and threatens user with fraudrecord. All around shitshow.
with us, the user @puyinf registered with an IP from India but data from Canada (phone, address, etc). We did not report the account as fraud, but that is more than enough reason to do.
Never threatened a chargeback, nor did I ask for refund.
Currently traveling out of Canada.
That's probably why they rejected your order. Contact @Francisco @NameCrane
I repeat, we do not report your account to maxmind.
I had dealings with silicomnetwork a while ago. Creating PayPal disputes on the our one time fee for life special deal from LET
Just my personal advise is do not deal with them at all.
Fair enough.
They seem to be reseller of some provider on LET.
Our site is on an external network.
Did they report you to MaxMind.com?
No, just disputed the payment on PayPal
I am shocked by their poor service, their lack of customer service, and their failure to provide the services they advertise. I recently ordered hosting, tried to install an app using their softaculous, the software wouldnt install due to unmet dependencies, opened a ticket, only to be given a short one sentence response, and then ultimately have my service canceled. hands down, the worst.
How could it be fraud if someone opens a PayPal dispute? It's in their terms and contracts you also agreed to offer payments through PayPal. It's not the case here, just a question in general.
Is there an option to find out who reported you to maxmind?
Fortunately, at least you haven't lost any data. One month after I set up a WordPress website using their hosting service, they suddenly deleted all my content completely. I sent them a work order to inquire, and then they also blocked my account. The final reason given was that my website was infected by a virus, and they refunded my money but provided no proof. My website data was completely lost. Their attitude was extremely rude. Do not purchase any products at all.