New on LowEndTalk? Please Register and read our Community Rules.
All new Registrations are manually reviewed and approved, so a short delay after registration may occur before your account becomes active.
All new Registrations are manually reviewed and approved, so a short delay after registration may occur before your account becomes active.
ImpactVPS not responding?
davidrahrer
Member
in Providers
I've had a shared hosting account with ImpactVPS for many years. I had some issues a couple weeks ago, opened a ticket but still no response. I opened another ticket to cancel my account (unrelated reasons) and haven't heard back. The cancel option is no longer available in the dashboard. I can't seem to find any alternate method of contact. Is anyone else having issues like this or have another way to contact them? Thanks.
Comments
After 2 weeks no reply ? ... Good to know
Delete your form of payment.
Borrow a lawyer from @Kris and sue.
Better delete your payment method after cancellation.
@AlexBarakov
It's been almost 2 weeks since I posted this and nothing from ImpactVPS. I pay by Paypal subscription but that is not listed in the payment area. I'm contacting Paypal to see about having it shut off there. I would be leery, not just because of the lack of contact but because the cancel button has gone missing from the account area. Sounds a big fishy to me.
https://impactvps.com/billing/clientarea.php?action=cancel&id=[insert-here]
SHOULD shut off at Paypal side as well.
BadImpactVPS
Head-onCollisionVPS
Did you get this resolved? I have an Impact/Subnet shared hosting account there so I just went to check and for now, it's still up and running on dal1.sharedpanel.com. I am a bit concerned.
Sounds not good
@davidrahrer - Any update?
I have an old, openvz based yearly VPS from them, which is working perfectly for me. I don't know much about their support, because doesn't really needed in the last years (everything working fine). After the owner-change they changed my VPS IP address ("IP Renumbering"). I contacted them with some generic question, and got a fast and friendly answers for this. But it was in 2021.
I like their services, so I hope it's just a temporary problem.
I apologize for not responding on this. I had an accident and completely lost track of a few things. I opened the ticket requesting cancellation on 2/4/2024 and finally received a reply on 2/29/2024. Alex Barakov said he marked it for cancellation on the end of the billing term and told me to delete the PayPal subscription. I had already done that so there was nothing else to be done. A month to respond to a ticket is troubling to me, but I'm out of there. It may concern a current client. I didn't really have any issues with the service up to this, so I didn't have to open any tickets. Good luck.
Interesting. Related to @AlexBarakov / AlphaVPS?
Sometimes, life throws unexpected challenges that test your patience and nerves. It’s really unfortunate to go through situations that drain your emotional strength. The most important thing is to learn from those experiences to prevent them in the future. I truly sympathize with what you’ve endured, and I hope you find peace and a way to move forward without any lasting stress.