My server is terminated by HXservers for no reason.

hxservers · October 2023

@iqmuch said:

@hxservers said:

@gritty said:
Maybe they just want to drive away those who subscribed to the early "too cheap" plans because it doesn't cover their costs

No, this has nothing to do with our recent actions. We wanted to get clients off of our legacy platform because it was costing us way too much money to rent IPs from our server providers. Our new platform we lease IP Blocks from IPXO, so its a fraction of the cost. As previously stated however, any customer affected by this will get a free 1 month VPS with the renewal the same as what it was originally.

At least you refunded me although it's small money. At this point, I should give you some credit, no more. hope you good luck in business.

Thanks for your feedback.

gritty · October 2023

@hxservers said:

@iqmuch said:

@hxservers said:

@gritty said:
Maybe they just want to drive away those who subscribed to the early "too cheap" plans because it doesn't cover their costs

No, this has nothing to do with our recent actions. We wanted to get clients off of our legacy platform because it was costing us way too much money to rent IPs from our server providers. Our new platform we lease IP Blocks from IPXO, so its a fraction of the cost. As previously stated however, any customer affected by this will get a free 1 month VPS with the renewal the same as what it was originally.

At least you refunded me although it's small money. At this point, I should give you some credit, no more. hope you good luck in business.

Thanks for your feedback.

you said that your company is only you? So can the efficiency of tickets be guaranteed now?

jar · October 2023

@hxservers said:
So this is quite embarrassing. After investigation, an employee who was assigned to post that announcement article forgot to check the box "Published" in our WHMCS system. It was later discovered through logs, that the assigned employee tried to cover their tracks and checked the Published box today. The disappointment is real today. We're down to one staff member (me).

This is the best thing I've ever read on LET. I know the rest of you really enjoyed the @cociu drama but I just couldn't get into it myself. This right here though, this is meme worthy.

Thank this comment if you want to see them banned as scammers.

hxservers · October 2023

@gritty said:

@hxservers said:

@iqmuch said:

@hxservers said:

@gritty said:
Maybe they just want to drive away those who subscribed to the early "too cheap" plans because it doesn't cover their costs

No, this has nothing to do with our recent actions. We wanted to get clients off of our legacy platform because it was costing us way too much money to rent IPs from our server providers. Our new platform we lease IP Blocks from IPXO, so its a fraction of the cost. As previously stated however, any customer affected by this will get a free 1 month VPS with the renewal the same as what it was originally.

At least you refunded me although it's small money. At this point, I should give you some credit, no more. hope you good luck in business.

Thanks for your feedback.

you said that your company is only you? So can the efficiency of tickets be guaranteed now?

This will be addressed very shortly.

jar · October 2023

Ignore the “edited” part I promise the last part of this screenshotted comment was there before the provider clicked “thanks” on it: https://files.freesocial.co/f.php?h=3t8LRfeR&p=1

It was a rogue employee of this LET account who did the edit, but it said the same thing before, trust me bro.

stefeman · October 2023

@hxservers said:
So this is quite embarrassing. After investigation, an employee who was assigned to post that announcement article forgot to check the box "Published" in our WHMCS system. It was later discovered through logs, that the assigned employee tried to cover their tracks and checked the Published box today. The disappointment is real today. We're down to one staff member (me).

Just admit that you are a pathological liar.

Edit: Well, this is embarrassing, it appears I left my PC open at work since its friday today and I keep longer breaks in friday. A cat walked over my keyboard in our office.

jsg · October 2023

@hxservers said:
Ok, now you're not lying. We (not anymore) 2 really don't appreciate it. And now we're fabricating things.

I'm a friendly guy, so I helped out and corrected your statements (corrections in bold)

_ [stuff very few trust anymore (if they read it all)]

Not only have we refunded all customers affected, we've also promised a month free of VPS service, and their first bill will match their previous bill (yada yada)
Thank you.

(additions/abbreviations in italics mine, emphasis (bold) also mine)

I'm not a native english speaker, so maybe I simply misunderstand you - but 'first bill' sounds like "Forget it, you will not get the same deal you had. All you get is 1 month at the original price, after that you pay more"

@hxservers said:
So this is quite embarrassing. After investigation, an employee who was assigned to post that announcement article forgot to check the box "Published" in our WHMCS system. It was later discovered through logs, that the assigned employee tried to cover their tracks and checked the Published box today. The disappointment is real today. We're down to one staff member (me).

Aka "My dog ate my homework" - might have worked before you repeatedly lied and cheated ...

(This post was typed by my gofer and that stupid creature also clicked 'post comment')

hxservers · October 2023

@jsg said:

@hxservers said:
Ok, now you're not lying. We 2 really don't appreciate it. And now we're fabricating things.

I'm a friendly guy, so I helped out and corrected your statements (corrections in bold)

_ [stuff very few trust anymore (if* they read it all)]*

Not only have we refunded all customers affected, we've also promised a month free of VPS service, and their first bill will match their previous bill (yada yada)
Thank you.

(additions/abbreviations in italics mine, emphasis (bold) also mine)

I'm not a native english speaker, so maybe I simply misunderstand you - but 'first bill' sounds like "Forget it, you will not get the same deal you had. All you get is 1 month at the original price, after that you pay more"

@hxservers said:
So this is quite embarrassing. After investigation, an employee who was assigned to post that announcement article forgot to check the box "Published" in our WHMCS system. It was later discovered through logs, that the assigned employee tried to cover their tracks and checked the Published box today. The disappointment is real today. We're down to one staff member (me).

Aka "My dog ate my homework" - might have worked before you repeatedly lied and cheated ...

(This post was typed by my gofer and that stupid creature also clicked 'post comment')

For clarification, I should've written "recurring bill" instead of first bill. HXServers will honor the original prices (each month, moving forward) for any customer who wishes to stay.

FatGrizzly · October 2023

My dad had a great laugh after these two threads. ty @Don_Keedic for the drama.

Don_Keedic · October 2023

@FatGrizzly said:
My dad had a great laugh after these two threads. ty @Don_Keedic for the drama.

Man..5 hours ago, life was good. Then it all changed.....

jsg · October 2023

@hxservers said:

@jsg said:

@hxservers said:
Ok, now you're not lying. We 2 really don't appreciate it. And now we're fabricating things.

I'm a friendly guy, so I helped out and corrected your statements (corrections in bold)

_ [stuff very few trust anymore (if* they read it all)]*

Not only have we refunded all customers affected, we've also promised a month free of VPS service, and their first bill will match their previous bill (yada yada)
Thank you.

(additions/abbreviations in italics mine, emphasis (bold) also mine)

I'm not a native english speaker, so maybe I simply misunderstand you - but 'first bill' sounds like "Forget it, you will not get the same deal you had. All you get is 1 month at the original price, after that you pay more"

@hxservers said:
So this is quite embarrassing. After investigation, an employee who was assigned to post that announcement article forgot to check the box "Published" in our WHMCS system. It was later discovered through logs, that the assigned employee tried to cover their tracks and checked the Published box today. The disappointment is real today. We're down to one staff member (me).

Aka "My dog ate my homework" - might have worked before you repeatedly lied and cheated ...

(This post was typed by my gofer and that stupid creature also clicked 'post comment')

For clarification, I should've written "recurring bill" instead of first bill. HXServers will honor the original prices (each month, moving forward) for any customer who wishes to stay.

So, you meant to send emails out but some unnamed former employee - whom you selected and employed - forgot to click 'publish'.
Then you meant to have a serious discussion here, after all you wanted to be perceived as a new but professional provider but someone, so I have to assume, hacked your LET account and wrote BS that was so weird that people began to laugh you out of the thread.
Then you got caught red handed by my gofer and now you tell us, that you meant 'recurring' when you typed 'first'.

Could you possibly have meant "guys, I'm a serial liar and also love to cheat. Any willing victims here?" when you typed "We're a small company, founded in 2023 based out of Irvine, California. Our goal is to provide excellent service and exceptional customer service." in your thread?

(I'm jsg's gofer and I confess having typed this)
(No, I am the gofer, you are just a mean cat who impersonates innocent little gofers!)
(Do you want to become an ex-gofer in my belly? Damn confess at least that it was your ex-girl-gofer!!!)
(Here's the gofer again. I lied. Sorry. Actually my ex-girl-gofer typed all of this! Ouch! Ouch! Stop already, i did what you asked for!)
(Hehe, stupid gofer thought he's smart. Well at least he tastes good, hehe, cat, uhm I mean _, ex-gofer-girl over and out)_

Francisco · October 2023

We’ve all wondered if the powers that be will ban a patron host, or if they’re basically immune no matter how thicc that shitburger is.

We’re about to find out.

Francisco

sitss · October 2023

@hxservers said:
So this is quite embarrassing. After investigation, an employee who was assigned to post that announcement article forgot to check the box "Published" in our WHMCS system. It was later discovered through logs, that the assigned employee tried to cover their tracks and checked the Published box today. The disappointment is real today. We're down to one staff member (me).

Thank you for the reality check. 2% more then I would have gotten your service. Moving on.

hxservers · October 2023

@jsg said:

@hxservers said:

@jsg said:

@hxservers said:
Ok, now you're not lying. We 2 really don't appreciate it. And now we're fabricating things.

I'm a friendly guy, so I helped out and corrected your statements (corrections in bold)

_ [stuff very few trust anymore (if* they read it all)]*

Not only have we refunded all customers affected, we've also promised a month free of VPS service, and their first bill will match their previous bill (yada yada)
Thank you.

(additions/abbreviations in italics mine, emphasis (bold) also mine)

I'm not a native english speaker, so maybe I simply misunderstand you - but 'first bill' sounds like "Forget it, you will not get the same deal you had. All you get is 1 month at the original price, after that you pay more"

@hxservers said:
So this is quite embarrassing. After investigation, an employee who was assigned to post that announcement article forgot to check the box "Published" in our WHMCS system. It was later discovered through logs, that the assigned employee tried to cover their tracks and checked the Published box today. The disappointment is real today. We're down to one staff member (me).

Aka "My dog ate my homework" - might have worked before you repeatedly lied and cheated ...

(This post was typed by my gofer and that stupid creature also clicked 'post comment')

For clarification, I should've written "recurring bill" instead of first bill. HXServers will honor the original prices (each month, moving forward) for any customer who wishes to stay.

So, you meant to send emails out but some unnamed former employee - whom you selected and employed - forgot to click 'publish'.
Then you meant to have a serious discussion here, after all you wanted to be perceived as a new but professional provider but someone, so I have to assume, hacked your LET account and wrote BS that was so weird that people began to laugh you out of the thread.
Then you got caught red handed by my gofer and now tell us, that you meant 'recurring' when you typed 'first'.

Could you possibly have meant "guys, I'm a serial liar also love to cheat. Any willing victims here?" when you typed "We're a small company, founded in 2023 based out of Irvine, California. Our goal is to provide excellent service and exceptional customer service." in your thread?

(I'm jsg's gofer and I confess having typed this)
(No, I am the gofer, you are just a mean cat who impersonates innocent little gofers!)
(Do you want to become an ex-gofer in my belly? Damn confess at least that it was your ex-girl-gofer!!!)
(Here's the gofer again. I lied. Sorry. Actually my ex-girl-gofer typed all of this! Ouch! Ouch! Stop already, i did what you asked for!)
(Hehe, stupid gofer thought he's smart. Well at least he tastes good, hehe, cat, uhm I mean *, ex-gofer-girl over and out)*

Dude, what. I'm not even sure how to respond to this.

gritty · October 2023

Looks like they just want to weed out early annual/quarterly paying users, Their promise to keep the same price refers to keeping the same price as monthly payment, because quarterly payment and annual payment is no longer available, although the previous plan of the old user who was mistakenly deleted was annual payment or quarterly payment.

FatGrizzly · October 2023

Server is crashing

Over selling or the hypervisor has a large number of threads/cores to allocate on?

jsg · October 2023

Dude, what. I'm not even sure how to respond to this.

Wink, wink, nudge, nudge: How about "OK, I tried to play smart but completely f#cked up. Plus, I had a few drinks. I sincerely apologize and will shut up and hope and pray that my business survives and that I'm allowed to stay here. If that's still possible, please forgive me"

hxservers · October 2023

@jsg said:

Dude, what. I'm not even sure how to respond to this.

Wink, wink, nudge, nudge: How about "OK, I tried to play smart but completely f#cked up. Plus, I had a few drinks. I sincerely apologize and will shut up and hope and pray that my business survives and that I'm allowed to stay here. If that's still possible, please forgive me"

I sincerely apologize

hxservers · October 2023

@FatGrizzly said:

Server is crashing

Over selling or the hypervisor has a large number of threads/cores to allocate on?

That particular server does have a large number of threads/cores.

jsg · October 2023

@FatGrizzly said:
[chat image]

Server is crashing

Over selling or the hypervisor has a large number of threads/cores to allocate on?

Nuh, you got that totally wrong! Actually, he meant to put up a decent node with no more than 2 VPS per HWT. But then, "a former employee" clicked on "brutally oversell!"

-cold stop- because I just saw his "on his knees" post and I don't hit someone who's lying on the floor. So I don't type the rest I had in mind ...

In-fucking-credible, he again tried to play smart and largely cut down his apology post!

Oh well, "ask for something and you shall receive gratuitously" does not exclude a good solid beating, does it?

@hxservers

I get it, you can't even afford a decent server and probably are in panic mode. I really get it but what you must get is that neither is panic a good advisor, nor is presenting serial lies and betting on being smart enough. Sorry, you are not smart enough, not in your current condition anyway.

jsg · October 2023

@hxservers said:
That particular server does have a large number of threads/cores.

Oh, he meant to shut up, but ...

SHUT THE FUCK UP and stay out of this thread, unless you want to get a really rough massage here! There is NO WAY to repair this clusterfuck, but there might be a way that at least some of us forget about it.

Fazzil · October 2023

@jsg said:

@hxservers said:
That particular server does have a large number of threads/cores.

Oh, he meant to shut up, but ...

SHUT THE FUCK UP and stay out of this thread, unless you want to get a really rough massage here! There is NO WAY to repair this clusterfuck, but there might be a way that at least some of us forget about it.

The only way to make us forget about it, is selling sisters on next promo

ralf · October 2023

I've been away from the forums for a while, so totally missed the early stages of the drama, but reading this thread is pure comedy gold.

These are actually in order of what hxservers posted here:

@hxservers said:
We did not dispatch emails to our customers warning them of this change. We had intended to send a mass email campaign through our billing portal, yet - emails were not sent, nor were they checked before the system started its automatic cycle of refunds and terminations.

@hxservers said:
We understand your point. Just to be clear though, we did make an announcement, customers just didn't read it. In the future, we will do a much better job ensuring our customers are aware of what we're announcing.

@hxservers said:
As previously stated above, we meant to send notifications to customers with the link to the announcement. The email server failed to send the notification.

@hxservers said:
Ok, now you're lying. We really don't appreciate it. We understand your upset, but this is incorrect, as we've explained to you before. And now you're fabricating things.

@hxservers said:
So this is quite embarrassing. After investigation, an employee who was assigned to post that announcement article forgot to check the box "Published" in our WHMCS system. It was later discovered through logs, that the assigned employee tried to cover their tracks and checked the Published box today. The disappointment is real today. We're down to one staff member (me).

I don't think I've seen a person flip-flop this much between opposite positions whilst maintaining that he is 100% right all along. And all in one page of drama!

ralf · October 2023

@hxservers said:

@jsg said:

@hxservers said:

@jsg said:

@hxservers said:
Ok, now you're not lying. We 2 really don't appreciate it. And now we're fabricating things.

I'm a friendly guy, so I helped out and corrected your statements (corrections in bold)

_ [stuff very few trust anymore (if* they read it all)]*

Not only have we refunded all customers affected, we've also promised a month free of VPS service, and their first bill will match their previous bill (yada yada)
Thank you.

(additions/abbreviations in italics mine, emphasis (bold) also mine)

I'm not a native english speaker, so maybe I simply misunderstand you - but 'first bill' sounds like "Forget it, you will not get the same deal you had. All you get is 1 month at the original price, after that you pay more"

@hxservers said:
So this is quite embarrassing. After investigation, an employee who was assigned to post that announcement article forgot to check the box "Published" in our WHMCS system. It was later discovered through logs, that the assigned employee tried to cover their tracks and checked the Published box today. The disappointment is real today. We're down to one staff member (me).

Aka "My dog ate my homework" - might have worked before you repeatedly lied and cheated ...

(This post was typed by my gofer and that stupid creature also clicked 'post comment')

For clarification, I should've written "recurring bill" instead of first bill. HXServers will honor the original prices (each month, moving forward) for any customer who wishes to stay.

So, you meant to send emails out but some unnamed former employee - whom you selected and employed - forgot to click 'publish'.
Then you meant to have a serious discussion here, after all you wanted to be perceived as a new but professional provider but someone, so I have to assume, hacked your LET account and wrote BS that was so weird that people began to laugh you out of the thread.
Then you got caught red handed by my gofer and now tell us, that you meant 'recurring' when you typed 'first'.

Could you possibly have meant "guys, I'm a serial liar also love to cheat. Any willing victims here?" when you typed "We're a small company, founded in 2023 based out of Irvine, California. Our goal is to provide excellent service and exceptional customer service." in your thread?

(I'm jsg's gofer and I confess having typed this)
(No, I am the gofer, you are just a mean cat who impersonates innocent little gofers!)
(Do you want to become an ex-gofer in my belly? Damn confess at least that it was your ex-girl-gofer!!!)
(Here's the gofer again. I lied. Sorry. Actually my ex-girl-gofer typed all of this! Ouch! Ouch! Stop already, i did what you asked for!)
(Hehe, stupid gofer thought he's smart. Well at least he tastes good, hehe, cat, uhm I mean *, ex-gofer-girl over and out)*

Dude, what. I'm not even sure how to respond to this.

"Sorry, my bad."

tommyluo · October 2023

Raputation is already destroyed and it is hard to gain back. If you don't care about your customers,other providers will do

tentor · October 2023

Friendly reminder to have offsite backups (separate from server provider)

sitss · October 2023

make it count, inform others. trustpilot, hostadvice, on top of LET

ascicode · October 2023

remove the tag temporarly.

HostEONS · October 2023

Someone please start another refugee thread ?

Sorry But not interested in unsustainable deals

DeadlyChemist · October 2023

hxservers said:
For all users affected by this change, please open a ticket with us.

We did not dispatch emails to our customers warning them of this change. We had intended to send a mass email campaign through our billing portal, yet - emails were not sent, nor were they checked before the system started its automatic cycle of refunds and terminations.

We sincerely apologize for the lack of communication.

Here's what we will do. For any customer who was affected by this, open a ticket. We will recreate a new VPS for you, with the first month being free.

EDIT - While maintaining the same price you originally had.

Thank you,
HXServers

at least they suck up their mistake, could have went worse
thumbs up for HXServers

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