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Won't speak for anyone else, but I was able to get a refund within a week of opening a ticket. No issues for me.
"ISO's" is production data?
I got a replacement server plus credit. Took about a week of back and forth but that was because there is a large timezone difference and I don't have access to a phone or computer at work.
It was a toy and remains a toy so no real complaints. I have it chewing through a Usenet block