OVH has booted Spaceberg off
It looks like Spaceberg has been booted off by their upstream provider, OVH, after days long downtime
We are writing to inform you of recent developments concerning your VPS services hosted within the OVH network. This communication is of particular significance to those utilizing VPS plans, specifically Hybrid, HDD, and Unmetered configurations. Our company has received a formal response from our designated Account Manager at OVH, the renowned hosting and cloud services provider. As part of our service offerings, we have been providing France-based VPS plans utilizing the Hybrid, HDD, and Unmetered infrastructure from OVH. For your convenience, the response we received from OVH can be accessed through the following link: https://imgur.com/a/LvmL45a In light of this development, we strongly recommend that you initiate the process of backing up any critical data that resides within your OVH-hosted VPS with us. It is important to take this precautionary measure as a safeguard against potential disruptions in service provision, given that OVH has yet to confirm the continued availability of their servers. Regrettably, OVH has chosen not to provide any proactive information or clarification regarding the circumstances surrounding the impending service unavailability. Despite our continued investment in additional customer support resources, we have not been able to obtain advance information or assistance from OVH. This situation is particularly disappointing, as we have maintained a professional relationship with OVH and adhered to our contractual obligations. Consequently, we are faced with the unfortunate reality that we are unable to sustain the delivery of services within the OVH network. This will directly impact VPS plans utilizing Hybrid, HDD, and Unmetered setups, which will no longer be available. It is our intention to explore alternative options, including the consideration of procuring hardware for deployment within alternative data centers. This strategic measure is being taken to prevent a recurrence of similar issues in the future. We wish to emphasize our commitment to transparency and respectful customer interactions. We express our gratitude for your patronage and understanding throughout this challenging period. Moving forward, we have devised two options for those customers currently subscribed to active services, specifically those utilizing VPS configurations within the OVH network (HDD, Hybrid, Unmetered). These options are as follows: Transition to Dedicated Server: We offer the opportunity to migrate to a dedicated server solution at a significantly discounted rate. As an added benefit, we will double the amount you have previously paid and convert it into service credits. These credits can be applied to your future invoices. To sweeten the deal, the first month of dedicated server usage will be provided at no cost to you. Full Refund: If the above option does not align with your preferences, you may choose to receive a full refund to your original payment method on a pro-rata basis. To initiate your preferred choice, kindly create a support ticket within the BILLING/SALES DEPARTMENT ONLY section of our website. Our dedicated team member will guide you through the process. Please note that, due to the limited personnel in our billing and sales department, response times may vary. Rest assured, we are committed to addressing your inquiries in a timely manner. Our commitment to the quality and reliability of our dedicated server offerings remains unwavering. We have been successfully delivering dedicated server solutions for the past nine months without any reported issues from our end or that of our providers. We deeply regret the circumstances that have led to this situation and sincerely apologize for any inconvenience caused. Despite our best efforts, we find ourselves in a position where we cannot rectify this situation differently. This unfortunate incident has provided us with insights into OVH's operational performance that were unexpected and disheartening. We are profoundly moved by the trust you have placed in us as your service provider and share your frustration. As we navigate this challenge, we extend our appreciation for your understanding and patience. Our commitment to serving you with excellence remains steadfast.