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Any contact/active phone number of SKB-Enterprise?

hsgreenhsgreen Member
in Help

My website's server has been down for the past few days and despite my attempts to contact the hosting company through their ticket system, I have not received a response. If anyone has a current phone number for them or if a member of their staff happens to be reading this, I would greatly appreciate it if they could reach out to me. Thank you.

Comments

  • hapkidohapkido Member

    Hi, how long since you contact them thru ticket system?

    Did you try email and also their abuse email?

    https://skb-enterprise.com/contact/

  • hsgreenhsgreen Member

    Hi,
    Yes, I tried contacting through all means. No luck :(

  • hapkidohapkido Member

    Oh my, so even a ping on the server returns time out?

    Hopefully someone here knows them!

  • MaxRMaxR Barred
    edited August 2023

    @hsgreen said:
    Hi,
    Yes, I tried contacting through all means. No luck :(

    Let me guess. This is the root of your problem:

    12.2 If Customer creates multiple Support Tickets, e-mails or chats for the same subject/issue then SKB Enterprise does not have to process those messages for 5 business days.
    12.3 SKB Enterprise does not respond faster if the Customer regularly gives a response to a ticket.
    This will delay the process because the ticket ends up at the bottom of the list and will not be processed for at least 1 business day.
    +
    15.7 SKB Enterprise prohibits the Customer from using the service to host copyright protected material.

    (from their terms)

    If so, have fun waiting 5 days.

    Thanked by 1yoursunny
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