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VPS ran outta juice, nerfed after a month - HostHatch (16GB)

2

Comments

  • AdvinAdvin Member, Host Rep
    edited July 2023

    Could you run the top command? It should give an exact output of CPU steal percentage.

    Some providers use GiB, some use GB in their conversions. It really depends on the provider, but you've gotten exactly what was advertised in terms of storage. It can sometimes be confusing. Providers that give you exactly 75 GiB instead of GB are technically giving you more than advertised.

  • @nick_ said:
    Interesting. I thought their latest sale in SG would be on an EPYC Milan node, but apparently it's Rome according to the yabs above. My VPS in SG from the sale in March is on EPYC 7443.

    Which plan are you using? Atleast the Disk Performance is not bad in those YABS you provided, even Geekbench score is slightly nearby.

  • labzelabze Member, Patron Provider

    @zGato said:

    @labze said:

    @socialterms said:

    @zGato said:
    There has been several reports of HostHatch's VPS performance going down after a few days / months. Check: https://lowendtalk.com/discussion/comment/3692091#Comment_3692091
    I've not personally used them though.

    So they doing it on purpose to lure people in and silently nerfing the performance of resources after a week or so.

    This is pure scam isn't it? Or its like a norm for the Server Providers nowdays.

    Overselling CPU cores is the norm. It is a shared environment. However, to what degree depends a lot on the provider. Around 40% decrease in performance should not happen though. I'd suggest you try and benchmark it at other times / another day to see if this is due to a momentary increase on server load or if it is permanently oversold.

    Even if it's a shared environment, a fair-allocation is not the same as overselling directly.

    His package has 2 dedicated cores, and I really doubt that's the case.

    Depends on how/if it is enforced. Which is why I suggest he tries to benchmark it at other times.

    But indeed, the 2 dedicated cores do not seem to be true dedicated.

  • @labze said:
    Overselling CPU cores is the norm. It is a shared environment.

    If someone writes 4 dedicated cores, it means he has to provide 4 dedicated cores even if it's on a shared environment server. If they don't have this capability, they shouldn't say it's dedicated. I took service from them just because they offered a dedicated CPU. After purchasing DISK io was very high right now it's also reduced. As my application do not need much resources so it's enough. but still i'm worried what's going on there ! So far i know hosthatch is a very old provider and it's really unexpected.

    this is the latest update from my 8 core (4 dedicated) NVMe vps server:

  • socialtermssocialterms Member
    edited July 2023

    @labze said:
    Overselling CPU cores is the norm. It is a shared environment. However, to what degree depends a lot on the provider. Around 40% decrease in performance should not happen though. I'd suggest you try and benchmark it at other times / another day to see if this is due to a momentary increase on server load or if it is permanently oversold.

    Overselling is understandable, but the server has 2 dedicated cores, all the cores are just spiking up randomly. Seems like there is nothing dedicated in that plan, so everything is shared.

  • HostSlickHostSlick 🚩 Host Rep Tag Suspended

    @zGato said:

    @socialterms said:

    @dosai said:
    Check if there is any steal going on. Try reporting it to support.

    Well there is CPU cores usage, even when the server is supposed to be idle.
    Other servers we used didn't even flinch above0% in same idle state.

    Also wondering what's the deal about disk space not 75GB according to the plan?

    The disk space is most likely due to your disk format and some file reservations. I have some VMs with like 100GB that only 98GB can be used, and still, when I'm at like 92GB the disk is "full"

    Because of 6GB Swap
    75 - 6 = 69

  • zGatozGato Member

    @HostSlick said:

    @zGato said:

    @socialterms said:

    @dosai said:
    Check if there is any steal going on. Try reporting it to support.

    Well there is CPU cores usage, even when the server is supposed to be idle.
    Other servers we used didn't even flinch above0% in same idle state.

    Also wondering what's the deal about disk space not 75GB according to the plan?

    The disk space is most likely due to your disk format and some file reservations. I have some VMs with like 100GB that only 98GB can be used, and still, when I'm at like 92GB the disk is "full"

    Because of 6GB Swap
    75 - 6 = 69

    His VPS doesn't have swap. Check https://lowendtalk.com/discussion/comment/3692447#Comment_3692447

  • plumbergplumberg Veteran, Megathread Squad

    Seems op is running some type of app that generates billion$ for every GB score/ disk seek drop...

    Not sure why Yabs is considered gold standard... without providing any concrete evidence that its impacting the app performance negatively. If it is, OP should get a service with dedicated cores and not a shared service

    Plus I am sure he has not tried contacting support inspite of numerous recommendations... OP will simply choose to ignore the next best thing to do...

    Sigh....

    Request Title change... OP ran out of juice, nerfing all providers on the way

    Thanked by 1ariq01
  • nick_nick_ Member

    @socialterms said:

    @nick_ said:
    Interesting. I thought their latest sale in SG would be on an EPYC Milan node, but apparently it's Rome according to the yabs above. My VPS in SG from the sale in March is on EPYC 7443.

    Which plan are you using? Atleast the Disk Performance is not bad in those YABS you provided, even Geekbench score is slightly nearby.

    It's 4GB RAM 2CPU 30GB NVMe 1TB bandwidth with doubled RAM, storage, and bandwidth ($120/3years). So I got 8GB RAM 2CPU 60GB NVMe and 2TB bandwidth.

  • @plumberg said:
    Not sure why Yabs is considered gold standard... without providing any concrete evidence that its impacting the app performance negatively. If it is, OP should get a service with dedicated cores and not a shared service

    There is nothing gold standard about YABS, its only about the provided resources that are not the same as they were at the day 1 of purchase.


    @plumberg said:
    Seems op is running some type of app that generates billion$ for every GB score/ disk seek drop...

    Its not running any app or even generating a penny, guess that's why it has been nerfed :/ because only successful business holders would be treated well by these service providers. Atleast we could arrange and pay every penny that was required for this server plan.


    @plumberg said:
    Plus I am sure he has not tried contacting support inspite of numerous recommendations... OP will simply choose to ignore the next best thing to do...
    Sigh....
    Request Title change... OP ran out of juice, nerfing all providers on the way

    Should we ask the support if they "Stealing" the cpu & resources as people suggested in here?

  • @socialterms said:

    @plumberg said:
    Not sure why Yabs is considered gold standard... without providing any concrete evidence that its impacting the app performance negatively. If it is, OP should get a service with dedicated cores and not a shared service

    There is nothing gold standard about YABS, its only about the provided resources that are not the same as they were at the day 1 of purchase.

    What resources are you talking about? The provided resources appears to be the same according to both your YABS results in your post.

  • NeoonNeoon Community Contributor, Veteran

    From a bunch of virtual servers (30+), I have/had around 3 which where oversold.
    2 Providers were happy to move them.
    1 Told me to gtfo, since its a "lowend server"

    Price range somewhat 0.50$ to 3$, highest is 5$.
    Ask them, you may have to wait, obviously, lower prio but they will surely happy helping you.

    Thanked by 1ariq01
  • if you need better performance and support, feel free to purchase their regular priced VPS.

    however they are iirc the only provider around here where GB <> GiB is concerned.

  • @cybertech said:
    if you need better performance and support, feel free to purchase their regular priced VPS.

    Can you advise us which one is the "regular priced" vps, because we purchased what we expected good for us using their official site only. No promotion offer or discount.

  • plumbergplumberg Veteran, Megathread Squad

    @socialterms said:

    @plumberg said:
    Not sure why Yabs is considered gold standard... without providing any concrete evidence that its impacting the app performance negatively. If it is, OP should get a service with dedicated cores and not a shared service

    There is nothing gold standard about YABS, its only about the provided resources that are not the same as they were at the day 1 of purchase.


    @plumberg said:
    Seems op is running some type of app that generates billion$ for every GB score/ disk seek drop...

    Its not running any app or even generating a penny, guess that's why it has been nerfed :/ because only successful business holders would be treated well by these service providers. Atleast we could arrange and pay every penny that was required for this server plan.


    @plumberg said:
    Plus I am sure he has not tried contacting support inspite of numerous recommendations... OP will simply choose to ignore the next best thing to do...
    Sigh....
    Request Title change... OP ran out of juice, nerfing all providers on the way

    Should we ask the support if they "Stealing" the cpu & resources as people suggested in here?

    Dis provider say you will receive a certain Disk IO/ GB score when you purchased?

    Why are you so obsessed with numbers if it's idling?

    Ppl here have mentioned... check for cpu steal. If it exists contact support to be moved to a new node or provide a resolution.

    Stop the obsession with yabs numbers. It's again, nothing more than a sense of the system at that time. Does not reflect continuous/ actual consistent usage (unless you run 24x7)

    Plus it's a shared resource so there will be some degradation.

    Start using the vps and see how it's impacting your usage. From the looks I am 💯 confident you will not see any issues...

    Thanked by 1moodwriter
  • @Neoon said:
    From a bunch of virtual servers (30+), I have/had around 3 which where oversold.
    Price range somewhat 0.50$ to 3$, highest is 5$.
    Ask them, you may have to wait, obviously, lower prio but they will surely happy helping you.

    Seems like this is the only way as other people also suggested same.

  • febryanvaldofebryanvaldo Member
    edited July 2023

    @socialterms said: Seems like this is the only way as other people also suggested same.

    At least check the CPU steal, like my man here https://lowendtalk.com/discussion/comment/3692488/#Comment_3692488

  • @socialterms said:

    @cybertech said:
    if you need better performance and support, feel free to purchase their regular priced VPS.

    Can you advise us which one is the "regular priced" vps, because we purchased what we expected good for us using their official site only. No promotion offer or discount.

    this is regular price and you are entitled to make tickets for their support!!!!!!

  • AXYZEAXYZE Member

    @zGato said:

    @socialterms said:

    @zGato said:
    There has been several reports of HostHatch's VPS performance going down after a few days / months. Check: https://lowendtalk.com/discussion/comment/3692091#Comment_3692091
    I've not personally used them though.

    So they doing it on purpose to lure people in and silently nerfing the performance of resources after a week or so.

    This is pure scam isn't it? Or its like a norm for the Server Providers nowdays.

    They probably just oversell, and if the user doesn't catch up (or he doesn't care) they'll leave it as is. But that user asked for a fix and HostHatch transfered to a different node for him and seems like it fixed his CPU steal.

    Either way, this varies a lot depending on the provider. I have some VPS for like $1.20 USD / month which are not oversold in any way, and performance is great.

    This is another VM that costs around 1.5€ / month with Ryzen 5 CPU

    I have over 30 VMs and I've never seen that CPU steal in my life.

    Where do you see ANY cpu steal in these graphs?

  • nick_nick_ Member

    I thought you bought a promo plan. Yes, you should have much faster support on regular plans.

  • AXYZEAXYZE Member

    @socialterms said:

    @labze said:
    Overselling CPU cores is the norm. It is a shared environment. However, to what degree depends a lot on the provider. Around 40% decrease in performance should not happen though. I'd suggest you try and benchmark it at other times / another day to see if this is due to a momentary increase on server load or if it is permanently oversold.

    Overselling is understandable, but the server has 2 dedicated cores, all the cores are just spiking up randomly. Seems like there is nothing dedicated in that plan, so everything is shared.

    ??????
    What CPU spikes have to do with dedicated resources/CPU steal?
    Its two completly different metrics caused by completly different things.

    Thanked by 2emgh ariq01
  • srch07srch07 Member

    CPU performance is normal actually.

    I had a discussion on this before I made last purchase on them, and I was clearly said expectation of EPYC should be in 800-900 range on YABS.
    Intel ones are expected to be in range of 500.

    (Please note I am talking about G5 marks, and not G6)

    Anything beyond that you see is because the Node has not been loaded at capacity yet.

  • LeviLevi Member

    OP should expect swift exodus from hatched vps. Be sure to have backups, because black box personalities does not like when there is complaints about the service...

  • emghemgh Member, Megathread Squad

    @AXYZE said:

    @socialterms said:

    @labze said:
    Overselling CPU cores is the norm. It is a shared environment. However, to what degree depends a lot on the provider. Around 40% decrease in performance should not happen though. I'd suggest you try and benchmark it at other times / another day to see if this is due to a momentary increase on server load or if it is permanently oversold.

    Overselling is understandable, but the server has 2 dedicated cores, all the cores are just spiking up randomly. Seems like there is nothing dedicated in that plan, so everything is shared.

    ??????
    What CPU spikes have to do with dedicated resources/CPU steal?
    Its two completly different metrics caused by completly different things.

    Yes

    Also note everyone ideling yet in their htop non-standard applications are visible

    ”Yeah 100 % idle!!!”

    Htop: Docker

    Thanked by 1AXYZE
  • zGatozGato Member

    @AXYZE said:

    @zGato said:

    @socialterms said:

    @zGato said:
    There has been several reports of HostHatch's VPS performance going down after a few days / months. Check: https://lowendtalk.com/discussion/comment/3692091#Comment_3692091
    I've not personally used them though.

    So they doing it on purpose to lure people in and silently nerfing the performance of resources after a week or so.

    This is pure scam isn't it? Or its like a norm for the Server Providers nowdays.

    They probably just oversell, and if the user doesn't catch up (or he doesn't care) they'll leave it as is. But that user asked for a fix and HostHatch transfered to a different node for him and seems like it fixed his CPU steal.

    Either way, this varies a lot depending on the provider. I have some VPS for like $1.20 USD / month which are not oversold in any way, and performance is great.

    This is another VM that costs around 1.5€ / month with Ryzen 5 CPU

    I have over 30 VMs and I've never seen that CPU steal in my life.

    Where do you see ANY cpu steal in these graphs?

    "I have some VPS for like $1.20 USD / month which are not oversold in any way, and performance is great."

  • AXYZEAXYZE Member
    edited July 2023

    @zGato said:

    @AXYZE said:

    @zGato said:

    @socialterms said:

    @zGato said:
    There has been several reports of HostHatch's VPS performance going down after a few days / months. Check: https://lowendtalk.com/discussion/comment/3692091#Comment_3692091
    I've not personally used them though.

    So they doing it on purpose to lure people in and silently nerfing the performance of resources after a week or so.

    This is pure scam isn't it? Or its like a norm for the Server Providers nowdays.

    They probably just oversell, and if the user doesn't catch up (or he doesn't care) they'll leave it as is. But that user asked for a fix and HostHatch transfered to a different node for him and seems like it fixed his CPU steal.

    Either way, this varies a lot depending on the provider. I have some VPS for like $1.20 USD / month which are not oversold in any way, and performance is great.

    This is another VM that costs around 1.5€ / month with Ryzen 5 CPU

    I have over 30 VMs and I've never seen that CPU steal in my life.

    Where do you see ANY cpu steal in these graphs?

    "I have some VPS for like $1.20 USD / month which are not oversold in any way, and performance is great."

    There is NO cpu steal whatsoever in these graphs.

    And of course you dont have "$1.20 USD / month which are not oversold in any way" as it wouldnt be enough to cover electricity and transit without overselling resources at least 3x, but that wasnt my point at all. Im just asking where do you see any CPU steal in these graphs as there is no such metric in these images at all.

  • AdvinAdvin Member, Host Rep
    edited July 2023

    A lower GB5/GB6 score doesn't necessarily mean that it's oversold either, I've noticed with EPYC especially that the scores can sometimes decrease once a node is more loaded depending on the core clock speeds, hyperthreading, etc

  • zGatozGato Member
    edited July 2023

    @AXYZE said:

    @zGato said:

    @AXYZE said:

    @zGato said:

    @socialterms said:

    @zGato said:
    There has been several reports of HostHatch's VPS performance going down after a few days / months. Check: https://lowendtalk.com/discussion/comment/3692091#Comment_3692091
    I've not personally used them though.

    So they doing it on purpose to lure people in and silently nerfing the performance of resources after a week or so.

    This is pure scam isn't it? Or its like a norm for the Server Providers nowdays.

    They probably just oversell, and if the user doesn't catch up (or he doesn't care) they'll leave it as is. But that user asked for a fix and HostHatch transfered to a different node for him and seems like it fixed his CPU steal.

    Either way, this varies a lot depending on the provider. I have some VPS for like $1.20 USD / month which are not oversold in any way, and performance is great.

    This is another VM that costs around 1.5€ / month with Ryzen 5 CPU

    I have over 30 VMs and I've never seen that CPU steal in my life.

    Where do you see ANY cpu steal in these graphs?

    "I have some VPS for like $1.20 USD / month which are not oversold in any way, and performance is great."

    There is NO cpu steal whatsoever in these graphs.

    And of course you dont have "$1.20 USD / month which are not oversold in any way" as it wouldnt be enough to cover electricity and transit without overselling resources at least 3x, but that wasnt my point at all. Im just asking where do you see any CPU steal in these graphs as there is no such metric in these images at all.

    If you mean my 2 screenshots, I'm specifically showing how you can spend less than a coffee a month to have better performance than what the OP got for the price.

    Those 2 VMs have 0 CPU steal. Never said otherwise.

    And this is what OP's VM has idling https://lowendtalk.com/discussion/comment/3692466#Comment_3692466

  • davidedavide Member

    @tentor said:

    All VPS offers (expect ones with dedicated cores) are overselled. However someone oversells slightly and someones does it as hard as possible without caring about performance.

    How can a core be oversold if it's dedicated?

  • AXYZEAXYZE Member

    @Advin said:
    A lower GB5/GB6 score doesn't necessarily mean that it's oversold either, I've noticed with EPYC especially that the scores can sometimes decrease over time depending on the core clock speeds, hyperthreading, etc

    L3 cache is shared among cores
    Power limit is shared among cores
    Temp limit is shared among cores
    RAM throughput is shared among cores

    Etc. Etc. so of course even in dedicated core VPSes there is a lot of deviation between resources as Geekbench is a system benchmark that heavily relies on RAM (thats why it fails at 1GB RAM)

    Thanked by 2emgh dev_vps
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