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Granting access to the servers is de facto standard in corporations where proprietary appliances running. You call cisco and cisco connects, debugs and fix their shit. That's why corpos pay hundred of thousands of dollars per month for support. Emergency support. Also this includes day 1 patching. But access to infra is normal.
It is almost impossible to test complex software for all edge cases on localhost.
Maybe, I'm being thick, but I can't see that option in the app (Android). On the menu, I can see "Accounts" and under that there's "Add account" and my existing MXroute account. If I do "Add account" and the option for Client still only contains MXlogin, Nextcloud, Mattermost, Roundcube, Rainloop, Horde, SquirrelMail.
I did see the "New Features" page that said it was "leveraging the power of MXlogin" so I tried logging into mxlogin.com and adding an e-mail on one of my domains to test (that's never been used with mxroute) with the MXlogin client type, and it just timed out rather than letting me set SMTP/IMAP settings.
BTW, I appreciate this isn't really the right thread for support, so if the solution isn't trivial let's not derail the review thread.
I like the application, it's perfect, but the support is very slow to respond and solve.
@jar can you confirm?
Or perhaps what is meant by this is that it can be disabled on a server level, but not on an individual account/platform level?
Perhaps my 'issue' is MxRoute specific? And I agree Jar, 30 users isn't a lot in the grand scheme of things! However it is what's holding me back from having my (fairly small) organisation switch over from Google Workpsace to using it
Yes, this is so common it makes lonea look small potatoes. It's not like there isn't 50+ RMM services for tech support services. /s
It's a premium feature. Meant to resolve issues faster and easier.
But is there even large potato on LET? Haha
If there is no concern with data privacy, sure. Want access to the router, go right ahead... When there's is customer data involved. Whole other story.
Who even are the techs working for Crossbox? Have they even been vetted or background checked? Real talk.
as a LET member that has never used crossbox I can proudly contribute absolutely nothing to this thread at all
p.s. don't tell jarland i said this but he actually told me he posted this for a 4 pack of sugar free redbulls
Damn right. Goodbye fat!
I'm sure there's ample medium and large potatoes on this site with real world experience. It's so common, I'm just shaking my head for you.
People bring their PC's into the corner PC repair shops all the time. There's reasonable need to have access for specific purposes for specific time. You have things like VNC when you want to watch the technician operating on your server.
None of your business?(!). You're dealing with the company, not a singular person. Did you have a criminal background check when your IT services were hired?
ew
he should give rockstar and burn a shot
It's just so like.... powdery.
give blue rockstar a shot(blueberry & acai), its not sugar-free at least here - but USA is different, you probably have diet water there. its my all time fav energy drink, monster mango loco is also surprisingly tasty.
from "classic" energy drink flavours, in my opinion Burn is the best. i like it more than Red Bull, and especially Monster.
Gotta do something. We fat
Keep shaking.
Haha, and isn't that how Hunter Biden's dick pic got leaked?
Uhhh, it's actually my business to know. You are beyond stupid if you think a customer wouldn't want to know nor care if a company they are using is hiring someone with questionable background/criminal.
The fact that you are so open to let other people to access your server with live data is hilarious. I'm just shaking my head for you.
this is nice, have sent some question!
And why would you work with someone whom you don’t trust, or rather have serious suspicions about?
Don’t get me wrong, but you’re the one in the wrong here if you think that it’s ok to presume and then publicly allege that a company you worked with possibly hires people of questionable or dubious moral character.
If you don’t have evidence to substantiate those seriously awful allegations you should seriously consider editing your post(s), because it’s genuinely bad.
I’m of the same opinion as yourself in regards to allowing anyone access to prod boxes, but you simply ain’t got shit to bark at if it’s someone you do business with and their business registration checks out.
If anything, it would be on you to inform your customers prior to them signing up for your services.
It's not exactly the same situation. Granting access to the servers is de facto standard in corporations where that's explicite part of the contract.
Giving access to your systems to every vendor when they request it would be bad business practice. I am surprised how's that even a question here at tech forum. In gov institution I work we don't let in anyone unless that's explicitely stated in our contracts.
Crossbox is by no means cheap software. So it should catter more on b2b where mentioned access is normal and support is part of the package price.
To be honest, it annoys me even with some of my hosts where I open a ticket (with detailed description of issue clearly at hosts node) and I get back level 1 support response: please give us a password for your VPS.
I mean I know host have a way to pull every VPS data without user's pass, but still, requesting password just because... should be absolutely the last resort.
Ionea said: Also, every time there is a bug, something not working. They require access to your box to "fix".
Imho. that's bad business practice. Like said requesting access to your system should be absolutely the last resort (unless that's stated in contract between the client and the vendor). But that's just my opinion of course.
LOL, WTF are you talking about?
There is no allegations. That was a hypothetical question.
If you still don't understand it, I'll paraphrase it for you again in a simple form.
"If you are going to provide complete full root access to a server with live customer data, any company would want to know if the techs been vetted."
But anyway, next stupid thing coming out of your mouth is probably going to be "you don't need data privacy for your customer"... kthxbai
In reference to what's an industry norm, I'm going to leave this screenshot of the cPanel ticket system after I opened up WHM and clicked the buttons to open a ticket: https://files.freesocial.co/f.php?h=2vCwbxEX&p=1
I'd like to call attention to the first of two checkboxes on the page. I don't want to be lectured on what's "normal" for this industry by anyone who clearly has no idea what's "normal" for this industry.
We get it @lonea you hate Crossbox and you're going to "just ask genuine questions" about them that no one else is "just asking" about every other established SaaS provider in the industry. You've had your fun, you've had your word, but this is getting pathetic. We both know what line of "just asking" you intend to keep going down here and I've no intention of entertaining it (because I know exactly how you'll target me with it for turning my attention toward you). So you can either start making your protest signs and get ready for a long summer here or just accept that you've had your word, made your mark, and let's walk away.
I get it, knowing when to walk away from an internet fight hasn't been a quality anyone would have learned from me either.
So you flat out ask every business you deal with if they've all had background checks? You're either hypocritical or a complete asshole to deal with.
We told you it was not only standard practice but premium support offering for remote support. You didn't refute it, just whined that it happens and you would never allow it. Cool story, bro.
When you leave out the part of the sentence where the customer requests support for a specific issue, it shows you don't understand. We're saying that's night and day from what you just said. Not helpful, nobody is willy nilly handing out access upon request.
This implies that you you come across to Support as a newbie or a support drain, so they just want to fix it themselves instead of dealing with you over and over. Otherwise, they'd tell you it isn't their problem or how you can fix yourself.
Please post some actual cases for us to appropriately judge.
O ffs ... @TimboJones, really?
It implies just that you're prepared to use as argument whatever random nonsense with zero value for the discussion crosses your mind in an attempt to prove to us that your e-schlong is bigger than mine.
I am not sure if I will ever recover from that
But since you prefer to talk out of your ass first and ask later, sure. Here:
https://lowendtalk.com/discussion/comment/3572153/#Comment_3572153
https://lowendtalk.com/discussion/comment/3572279/#Comment_3572279
The more I was telling him that several VPSes on the differend nodes have the same issue out of sudden, that even their gateway and test IP aren't reachable the more he insisted to fix my vps (and requested password twice).
There was absolutely no reason to request my password as simple network check would tell him that network issue isn't individual vps related but DC/network related and IPv6 doesn't work for anyone.
(side note: despite this brainfart moment I still like this host very much)
You brought it up and I called you out. Now you're running away instead of providing an example. Fuck off.
oh, silly ... you have detailed example above.
I am wondering what argument you will invent now
:facepalm: I'm saying you write bad support requests and instead of providing an example where you provide useful support request, you provide an example where it took 10 ticket responses for the agent to understand you. You proved my point! Anyone else would have shown IPv4 routing working and IPv6 not, show their IPv6 config settings and cut the back and forth to 1-3.
You. Are. The. Problem.
lol, still?
You're one persistent asshole, aren't you? 
Actually I always do that + including what changes I did in order to fix the issue and what I didn't do. I am trying to be helpful as much as possible.
Literally just one post above on those two links I provided, comment by other LET member (which you choose to ignore) about this same issue:
It's a network issue (took some explanation from me to make them see that) and the response is now "please wait a few days then check again".
Source: https://lowendtalk.com/discussion/comment/3572147/#Comment_3572147
I am wondering what argument you will invent now