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LetBox - 7 hours service delay?
Hello,
I have recently made an attempt to buy storage on LetBox.
After the payment was made, the service was not available for 7 hours.
Opened support ticket were not responded.
I cancelled the service after that, did not get any refund - I think lost $6.20 is good tuition for the lesson learned.
Since my experience in leasing VPSs is not that great, just want to post these questions:
Is what I've described a normal practice for VPS providers?
Or it is just one single specific case of bad provider?
Please share your experience, that could be useful for many, I think...
Comments
Guess you were too impatient.
Slow responses and non auto provision is not a norm, but knowing that they have some data centers which require manual setup you may have jumped the gun.
It's a stable provider and support response times can improve, but they can be lived with in production.
Again you are impatient and I think the provider is probably glad you cancelled.
I am sure they will honor the cost of the vps as it was never provisioned.
You made all decisions yourself within 7 hours when they could be sleeping out of work.
The> @plumberg said:
The level of my patience has nothing to do with the discussed quality of the service.
Thank you for clarifying that "slow responses and non auto provision is not a norm".
That is all it matters.
As for the reasons, anyone can always find the reasons of his own lousiness.
Thanks again.
You ordered a legacy service that is manually provisioned still.
LetBox newer services are all automated and instant delivery.
It is also a holiday here in the US...
...and I think you missed this, which is pretty open about the delivery timing:
https://my.letbox.com/index.php?rp=/knowledgebase/2/What-is-the-VPS-set-up-time.html
.
lol