All new Registrations are manually reviewed and approved, so a short delay after registration may occur before your account becomes active.
Horrible support from Virmach (maybe I was scammed?)
I ordered a storage server from Virmach on 06/11. It didn't pass whatever anti-abuse they have and I received a ticket asking for ID document immediately. I admit I was using a public VPN to hide my IP address. Obviously I didn't give them my ID, but instead I replied in that ticket I'd like to pay with Bitcoin (which is stated in that ticket as an alternative payment option).
Then in the following month there was zero reply, even after I asked for update multiple times in that same ticket.
On 07/16 I finally had enough and I was obviously trolled by them. So I had no choice but to open a dispute request via my bank. My bank understood my situation and forwarded my dispute request to the seller (Virmach).
On 09/07 the result form the dispute request said that the seller (Virmach) provided documentation to refuse the chargeback.
On the other side even until today I had received ZERO REPLY on any ticket I created except for all kinds of automatic responses.
In conclusion, Virmach has plenty of resources to prepare whatever document to refuse the dispute. But they has ABSOLUTELY ZERO resource to reply to my request as simple as paying with Bitcoin. I heard about many bad things about various hosting providers but I never expected that I would be terribly scammed by Virmach.
Now all I want is my money back. Is there any option remaining? I can no longer open another dispute on that transaction. Any help will be greatly appreciated.
Comments
Learn how to fucking drive?
Okay, so you didn't pay by credit card, right?
So you paid by credit card after all?
But you didn't pay by credit card, right? (See above)
Option remaining for what? (You paid by credit card and received a service but want a refund?)
What is this
dispute
you talking about?Chargeback via Mastercard/Visa - if that was denied they VirMach must provided some nice documentation - like service is actually deployed?
Have you tried... opening one ticket in the billing department, describing everything and just waiting? You know, without constant bumping that puts your ticket at the end of queue?
Maybe your admin skills suck? Just an opinion.
P.S. don't know about chargeback, but if you abused a cheap node, and they
flagged you specifically, there must be a solid reason to drop you.
I'm the last person to be on their side, but looks like you did something questionable.
No, it reads like they accepted payment and did manual review/suspended VPS.
Instead of cancel/refund, they just didn’t do anything and he is stuck paying for a suspended service.
Of course, this is only one side of the story but …
Why the fuck would you use a VPN to sign up and when asked for additional document, you told them you want to pay via bitcoin. That's red flag right there.
you paid for a lesson
Happens to the best of us sometimes. Forget you have it on when dicking around, all that jazz.
yea i did this with ramnode just last week even, i noticed the vpn ip down at the bottom of the order page before i hit submit though W H E W
Reading this on my phone so maybe I missed it but is it possible he or ordered one of the ones that isn't deployed yet? So her paid for something he will get?
lmao ok
Scam? lmao ok
Did you submit a ticket asking to check the original ticket?
@nms_wsm Was the storage server ever delivered?
Generally, most of hosting provider not allow/accept the order, sign up, payment process with a VPN. (for security, anti fraud reasons). crypto payment method also an "anonym" solution, so they wanted to verify/check Your identity. You not provided an ID copy (refused it). So probably they refused to provide the services to You.
Sadly Virmach's ticket support is very slow, bad these days (You can see it on other discussions on LET also).
It sounds that OP never had a service just paid for service and it’s stuck in what ever support abuse.
Virmach support fled out of this universe. Good luck waiting.
Thank you for all your kind replies. To answer all your questions:
Yes. I paid with my own credit card.
Yes I replied many times in the automatically created ticket for an update but had no luck. I also tried to open a new ticket but later they merged all the tickets without giving any update.
It was chargeback request via Visa/Mastercard. My bank approved the request. I don't know what document Virmach provided but the server is still at "pending" stage.
Thanks. It's indeed a lesson.
I have zero idea if it will be ever deployed. It's still stuck at pending. I feel it will be like this forever. I definitely paid money for nothing.
I was just used to having a VPN on for everything (including watching YouTube videos, chatting with my friends, etc.) I never expected I would encounter any problem like this. As for Bitcoin, it's clearly stated in Virmach's automatic ticket that they can accept Bitcoin as an alternate payment option.
No. It has been pending since I paid at the beginning.
Yes. I submitted a new ticket later mentioning the automatically created ticket. But they merged all of the ticket into a single one without giving any meaningful update.
But why don't they refuse my money?
They clearly mentioned in the ticket they can accept Bitcoin payment. I didn't come up with this by myself.
Yes I saw many similar complaints on LET before. TBH I don't think I can ever get my money back.
Lol what you mean by you were trolled by them? How?
Unless they had some “no refund under any circumstances” condition in the offer ToS, I don’t understand why they would refuse refund.
Btw create the same thread in OGF because virmache left this forum.
They don't have time to handle tickets, login here on LET or even pick up the phone, but somehow they are able to post every day on OGF...
OGF is ?
My understanding is that OGF = "Other Green Forum". To go there, replace the "talk" in lowendtalk.com with "spirit"
Sexy
There have been several recent threads about VPS problems with Virmach for the last few months. Ordinary paying customers suddenly had their VPSs go down or moved without notice, and some have had ongoing problems for weeks. People have been asking about their Virmach support tickets. Some have languished for weeks with no response.
You are not alone regarding problems with Virmach. Search LowEndTalk and other forums for recent discussions about Virmach.
Obviously Virmach has serious issues. If I were Virmach, I would try to fix the paid, known customer issues first before dealing with your new account and its issues. In other words, if you consider all the ongoing problems and issues with Virmach, you may not be first on their priority list.
@nms_wsm
I can tell you right now there's 100% chance you'll never get the server. Once you filed a chargeback, you forever became a Virmach non-customer. You'll likely be added to FraudRecord and have problems with other providers.
Chargebacks are scorched Earth, last ditch attempt at getting your money back. It's well known once you open a chargeback dispute, you're no longer a customer.
C'mon, you're not new here. The lack of details like what storage plan, location, price, etc.
When tickets aren't included, you know he's hiding shit.
Because privacy is important?
You guys really upload your documents for a few dollar purchase to random providers staffed by God knows who?
There really isn't any reason to require all that. We only require an email, never ask for a name or phone number and people are free to order from a VPN or Tor. Hardly been an issue if you just monitor for abuse and respond to legit complaints.
Everyone has a choice. Provider has choice to ask for documents. Customer has choice to choose a provider that doesn't ask for it.
For sure. I was just answering the question, "Why the fuck would you use a VPN to sign up and when asked for additional document, you told them you want to pay via bitcoin"