Horrible support from Virmach (maybe I was scammed?)
I ordered a storage server from Virmach on 06/11. It didn't pass whatever anti-abuse they have and I received a ticket asking for ID document immediately. I admit I was using a public VPN to hide my IP address. Obviously I didn't give them my ID, but instead I replied in that ticket I'd like to pay with Bitcoin (which is stated in that ticket as an alternative payment option).
Then in the following month there was zero reply, even after I asked for update multiple times in that same ticket.
On 07/16 I finally had enough and I was obviously trolled by them. So I had no choice but to open a dispute request via my bank. My bank understood my situation and forwarded my dispute request to the seller (Virmach).
On 09/07 the result form the dispute request said that the seller (Virmach) provided documentation to refuse the chargeback.
On the other side even until today I had received ZERO REPLY on any ticket I created except for all kinds of automatic responses.
In conclusion, Virmach has plenty of resources to prepare whatever document to refuse the dispute. But they has ABSOLUTELY ZERO resource to reply to my request as simple as paying with Bitcoin. I heard about many bad things about various hosting providers but I never expected that I would be terribly scammed by Virmach.
Now all I want is my money back. Is there any option remaining? I can no longer open another dispute on that transaction. Any help will be greatly appreciated.