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RamNode Exits the Low-End Market

13

Comments

  • nessanessa Member, Patron Provider

    Hey @nessa - Thank you for dropping by. There was some talk about node performance dropping vs the old standard (several years ago) in this thread. Is this something that you're aware of or could you tell us more about this topic?

    Honestly I'm not sure how to approach this. It's not like we did anything to suddenly cause a decline in performance, and if anything, our uptime has improved over the last 14 months. I'd encourage anyone here that is reporting performance issues to open a ticket with us so our guys can look into it. Complaining here after the fact (especially when I don't know who anyone here is) doesn't really help us resolve the issue, unfortunately.

  • jbilohjbiloh Administrator, Veteran

    We updated our recent article on the IP price increase to reflect a correction -- that the price increase is only applicable to DDoS protected IP ranges:

    https://lowendbox.com/blog/ramnode-exits-the-lowend-market-with-an-obscene-gesture/

    Thanked by 1nessa
  • nessanessa Member, Patron Provider
    edited September 2022

    @jbiloh said:
    We updated our recent article on the IP price increase to reflect a correction -- that the price increase is only applicable to DDoS protected IP ranges:

    https://lowendbox.com/blog/ramnode-exits-the-lowend-market-with-an-obscene-gesture/

    But is it still an obscene gesture?

  • hostdarehostdare Member, Patron Provider

    I do not think Obscene is the right word in this context ?

  • This isn’t the sexiest topic to discuss, but you need to get @raindog308’s articles under control. I wouldn’t go into moral arguments about the hit pieces he’s been writing about various companies, since you’re not the kind of person to be convinced by such arguments; however I’ll say such articles are a great way to burn bridges with providers and lose out on those Bilohbucks when the time comes around for renewal.

    Thanks for attending my sermon.

  • jbilohjbiloh Administrator, Veteran

    @stevewatson301 said:

    This isn’t the sexiest topic to discuss, but you need to get @raindog308’s articles under control. I wouldn’t go into moral arguments about the hit pieces he’s been writing about various companies, since you’re not the kind of person to be convinced by such arguments; however I’ll say such articles are a great way to burn bridges with providers and lose out on those Bilohbucks when the time comes around for renewal.

    Thanks for attending my sermon.

    Fair point with the title of the article.

    It's not a hit piece, though. The provider is raising prices. The price increase is less broad than first understood and we've made that clear in the article through a correction.

    Thanked by 1nessa
  • @stevewatson301 said:

    This isn’t the sexiest topic to discuss, but you need to get @raindog308’s articles under control. I wouldn’t go into moral arguments about the hit pieces he’s been writing about various companies, since you’re not the kind of person to be convinced by such arguments; however I’ll say such articles are a great way to burn bridges with providers and lose out on those Bilohbucks when the time comes around for renewal.

    Thanks for attending my sermon.

    Agreed, doesn't look good at all.

    Thanked by 1nessa
  • nessanessa Member, Patron Provider

    I'd by lying if I said the article didn't hit me personally. All of us at Ramnode take great pride in what we do and we've been working very hard to not only address issues we inherited during the acquisition, but to also enhance our cloud platform to a better standard. I respect the honesty, though, I just wish the article was better researched instead of pulling comments from this thread and making it sound like we don't care.

  • jbilohjbiloh Administrator, Veteran
    edited September 2022

    @nessa said:
    I'd by lying if I said the article didn't hit me personally. All of us at Ramnode take great pride in what we do and we've been working very hard to not only address issues we inherited during the acquisition, but to also enhance our cloud platform to a better standard. I respect the honesty, though, I just wish the article was better researched instead of pulling comments from this thread and making it sound like we don't care.

    We wouldn't want anything to hit you personally. But it is nice to hear that you care on a personal level about the reputation of RamNode and its customers -- that is a great attribute. :)

    I changed the title of the article to be more clear on what appears to be going on (price increase limited to DDoS protected IPs instead of all IPs as could reasonably be construed based on the customer notice provided by the OP).

    That said, is the following the true and correct notice sent to customers? If so, perhaps it may have been wise to draw a distinction in the notice that the price increase is subject only to certain IP addresses and not all IP addresses:

    "Hello,

    Like many businesses, over the last year we have seen increasing operational costs, and in order to maintain the level of service we are committed to provide, it has become necessary to modestly increase the pricing for some of our products. We did not come to this decision lightly; however, in order for us to continue investing in our infrastructure to make necessary improvements to service reliability, and implement new features for our cloud platform, these increases are necessary. Starting October 1, 2022, the pricing for IP addresses will be increased to $5/mo.

    We appreciate your understanding while we continue to invest in our products and services to provide the most reliable, low-cost VPS solutions available.

    Regards,

    RamNode"

  • nessanessa Member, Patron Provider

    That said, is the following the true and correct notice sent to customers? If so, perhaps it may have been wise to draw a distinction in the notice that the price increase is subject only to certain IP addresses and not all IP addresses

    You are correct.

    I agree the notification should have been more clear on this. This particular email was only sent to customers that subscribe to DDoS-filtered IPs, so we (more like me) assumed the message would come across the way it was intended.

  • jbilohjbiloh Administrator, Veteran

    @nessa said:

    That said, is the following the true and correct notice sent to customers? If so, perhaps it may have been wise to draw a distinction in the notice that the price increase is subject only to certain IP addresses and not all IP addresses

    You are correct.

    I agree the notification should have been more clear on this. This particular email was only sent to customers that subscribe to DDoS-filtered IPs, so we (more like me) assumed the message would come across the way it was intended.

    Thanks for the clarification. We've changed the title of the article on LowEndBox to reflect.

    If you would like us to add what you charge for standard IPs to the article we are happy to do so as well.

  • nessanessa Member, Patron Provider

    @jbiloh said:
    If you would like us to add what you charge for standard IPs to the article we are happy to do so as well.

    That's fine :)

  • BingoBongoBingoBongo Barred
    edited September 2022

    @stevewatson301 said:
    This isn’t the sexiest topic to discuss, but you need to get @raindog308’s articles under control. I wouldn’t go into moral arguments about the hit pieces he’s been writing about various companies, since you’re not the kind of person to be convinced by such arguments; however I’ll say such articles are a great way to burn bridges with providers and lose out on those Bilohbucks when the time comes around for renewal.

    Thanks for attending my sermon.

    Don't forget it's Ramnode and not PurpleDaddy

  • zedzed Member
    edited September 2022

    @stevewatson301 said:

    This isn’t the sexiest topic to discuss, but you need to get @raindog308’s articles under control. I wouldn’t go into moral arguments about the hit pieces he’s been writing about various companies, since you’re not the kind of person to be convinced by such arguments; however I’ll say such articles are a great way to burn bridges with providers and lose out on those Bilohbucks when the time comes around for renewal.

    Thanks for attending my sermon.

    I definitely lol'd at the title, I mean obscene is so commonly used as a positive term.

    *didn't read the article, assumed it would be like the title.

  • jbilohjbiloh Administrator, Veteran

    @nessa said:

    @jbiloh said:
    If you would like us to add what you charge for standard IPs to the article we are happy to do so as well.

    That's fine :)

    What do you charge?

  • nessanessa Member, Patron Provider

    Non filtered ips are still $3/mo

  • jarjar Patron Provider, Top Host, Veteran
    edited September 2022

    Yikes, I hadn't seen the LEB article. No offense but I like my original comment on this thread a lot less in that context 😂

    Even more so after I consider it to be based on data that is different already now than it was then (at least for now). I believe I was justified in my opinion but I also believe I'm justified in resetting it. One should never be married to a conclusion, change is everything.

  • jbilohjbiloh Administrator, Veteran

    @nessa said:
    Non filtered ips are still $3/mo

    Got it, thank you. I'll update the article for you.

    Were the DDOS protected IPs also $3 before the increase?

  • nessanessa Member, Patron Provider

    Were the DDOS protected IPs also $3 before the increase?

    yes

  • As far as I know the non-filtered IP addresses are not available for purchase. The non-filtered were billed $2.50/mo and filtered $3/mo, at least from my side. The non-filtered were purchased long time ago before the fleio cloud integration.
    I requested non-filtered but the support told me that they do not offer additional non-filtered IPv4 addresses anymore and need to purchase filtered. It was not such big price difference and got filtered and asked to disable the protection.
    I don't have tons of IP addresses but I will consider ordering the $4/mo VPS instead of paying $5 for extra IP and sharing the resources and bandwidth with the mother VPS.

  • It will be nice to have the option to add non-filtered IP at the price of the smallest VPS ($4) for the customers that don't need ddos protection.

  • @zed said:
    I definitely lol'd at the title, I mean obscene is so commonly used as a positive term.

    What? Where? When said, it's definitely not intended positively even if it refers to (for example) titties that you receive positively.

  • nessanessa Member, Patron Provider

    @caii said:
    It will be nice to have the option to add non-filtered IP at the price of the smallest VPS ($4) for the customers that don't need ddos protection.

    DM me and I will help

  • zedzed Member
    edited September 2022

    @TimboJones said:

    @zed said:
    I definitely lol'd at the title, I mean obscene is so commonly used as a positive term.

    What? Where? When said, it's definitely not intended positively even if it refers to (for example) titties that you receive positively.

    /s

    I didn't click on the article because I assumed the content would reflect the title, and the title was unappealing.

    Thanked by 1TimboJones
  • I had enough credit left to get a NYC server going so I'm going to run some more YABS and report back. Back when I stopped using Ramnode I was getting 11MB/sec read and write on the 4k FIO test and the vps was noticeably slower than other servers that I have on completing real world things. (I have other hosts where YABS gives 4k fio results of 100MB to almost 400MB/sec and they would run circles around RN in various tasks.)

    Thanked by 1nessa
  • I spun up a 1GB Standard KVM (35gb ssd, 1gb of RAM, 2 cores) which is the same spec that I used from 2019 to 2022 (although I started off with the 512MB package and then upgraded.) From 2019-2022 CPU performance was good, especially when I had 2 cores of EPYC (zen2) cpu but at some point it got migrated to Xeon e5, Nick migrated me back to the EPYC and then something moved me back and I didn't bother trying to get migrated back. Network performance was always good as well (stable + fast.) I considered staying when my credit ran down, but the lack of cloud credit bonus offers and other OG LET hosts totally revamping their hardware pulled me in some other directions.

    The only disappointing part of my tests is still the disk performance, and this might just be at the NYC location, and as they said they are working on upgrades. The tests today are twice the speed in the 4K FIO tests from months ago, so it is better and is probably fine for many applications.

  • nessanessa Member, Patron Provider
    edited September 2022

    but the lack of cloud credit bonus offers

    you can still use CLOUD25 for a 25% match in credit :)

  • FranciscoFrancisco Top Host, Host Rep, Veteran

    @nessa said:
    you can still use CLOUD25 for a 25% match in credit :)

    It's bad optics to be pushing promo codes in the same thread you're hiking everyones rates :)

    Francisco

  • nessanessa Member, Patron Provider
    edited September 2022

    It's bad optics to be pushing promo codes in the same thread you're hiking everyones rates :)

    well it was brought up in the previous comment so I felt it was appropriate ;)

  • @Francisco said:

    @nessa said:
    you can still use CLOUD25 for a 25% match in credit :)

    It's bad optics to be pushing promo codes in the same thread you're hiking everyones rates :)

    Francisco

    No, it ain't. It's actually very appropriate, IMO.

    I think customers would be pissed to know such a code exists and didn't hear about it when getting the bad news. Totally softens the blow.

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