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It sounds like this price change would help kill that.
Lol. Nice website. Make me laugh in voice when watching how russians mimic to other countries while doing spam.
Example 1 (AS15828)
Which belongs to banned Yandex company in Ukraine (under heavy sanctions and full block since 2017 because of espionage and leaking / stealing users data, doing awful things etc etc).
Example 2 (AS211614)
Lithuania.
Ooops... Russian roots... Again...
Example 3 (AS212220)
UA - means -> Ukraine company
Then you open info:
Yes, the owner with ukranian like last name (-ko).
But belongs to provider, russian one, who doing shit, while exposed that operated by ukranians. (i do not say that from ukraine no spam, of course there are a lot of spam for sure, but really tired to see such fakes).
didn't Ramnode exit this market quite a long time ago? like even before it was sold.. I can't recall the last time I've seen a lowend sale from them.
I also receive a similar mail but on cloud compute pricing...min 6% increase (from 160 to 170) I guess.
Wow, $5/month per IP address? Now that is INTENSE.
They didn't reject your complaint. Some guy in the parent company looked up the correct abuse@ contact so you know what to do in the future. Looks completely professional to me. I just looked up a RamNode IP and it shows what the guy in the email told you.
On the other hand, it seems like you blocked an entire ASN because you were so offended they didn't forward a report for you? Does MXroute's customers know this is how you manage inbound deliverability?
... except they are clearly not ignoring reports, nor are they a "spam infested network," since they have a good reputation at SpamHaus, UCEProtect, etc https://www.spamhaus.org/sbl/listings/ramnode.com
So what's the verdict @MrLime ?
You both have reasonable points. And I think the employee should have better worded their response. It could have been:
"Thank you for letting us know. I have forwarded this ticket to our RamNode abuse department, and you should expect to receive a response within X time."
To me it's a training issue, and even the biggest of companies have people who don't send the best responses and make things worse. I would give them the benefit of the doubt and suggest they reapproach their methods as it's wasting your time etc (Jar).
@jar - Fair enough?
@jar runs MXroute? and with this level of whims? Now am i glad we never used the blackfriday deal mx plan we picked up for anything in that case -- if there are entire ASN blocks with that kind of reasoning.
Is this for real?
shots fired
I applaud your efforts to be diplomatic, but come on
It's always best for the reporter to contact directly, because this stuff gets piped into ticket systems, replies will go to the right person, and so forth. Takes no more than a few seconds.
ok
This is stupid
yup! ramnode's support was fast and knowledgeable I had vps and shared-reseller with them before they went into the cloud.
Yeah I blacklist an ASN when 100% of mail from it, being a large amount as well, is spam for almost 24 hours and no IP or range is seen too many times before they move to another. Oh no I do my homework and listen to my customers when they open tickets saying they receive too much spam, I'm so evil.
I've only had like three whitelist requests because it only largely impacted spammers which made it a good choice but what would you know from the peanut gallery. Glad I stopped using PulsedMedia as the shared seedboxes were consistently slow bordering on unusable, oversold pipes and disk IO beyond reason. I was polite and kept it quiet because professional courtesy and I liked you, but looks like we're throwing that out so there you go.
Anyone else want to weigh in with an uneducated shitty take against me or are the rest of you capable of forming your own opinions without it? Back to work ✌️
Ramnode has been stable for me for quite sometime now. The increase in price seems justified. No issues with the network and support is as fast as expected considering the price im paying.
Why not move to us
Take a careful look and tell me which one came first: https://photos.app.goo.gl/T185dG6E9W7XT6sP8
In fact it was the day AFTER they were added to the RBL that they replied, and you can see that based on the date rolling over in the chat there (which acts as a public facing "blog" for my work so interested customers can hold me accountable and see how I'm using the time they've paid me to dedicate to them). But I like that you skipped over it hoping no one would go to the tape and they'd just take your interpretation of it as the gospel instead. It was a really nice try. Unlike you, my reactions in that screenshot were based on intense log audits and an appropriate reaction to the data, without a single care for what spamhaus or any other RBL thought at the time. I might copy some of their work when it suits me but I don't refrain from doing work because they haven't already done it first.
Your interest in this matter is suspect. My comment didn't even require a reply but it sure seems like it got you fired up. Maybe we finally figured out who @jiggawattz is: Brandon Z from InMotion. I know they don't pay you enough to shill here, I remember their job offer quite well. If you want to bet everything on someone who kicks back valid abuse complaints to ARIN listed abuse contact addresses (I don't care if you fixed it on AS198203 now, today isn't August 8th is it?), I can't stop you but I can point at it and say "There's your indication that this person has an undisclosed interest in this matter."
Pick better fights, this one is out of your league. If you were legitimately interested in the doing better you'd say something like "We learned from this, fixed the WHOIS contact, and we'll try to do better in the future." But nah, you can't do that can you. You just want to keep tearing into the person who's customers were a victim of your negligence. Not even big victims really, this isn't really a big deal at all. You're the one making it into one. For me it was just another Monday. Another negligent VPS provider, if I got riled up over every one of those my walls would be full of holes and I'd have a pile of monster cans in the corner.
I had plans to remove the listing on Tuesday but you left a sour taste in my mouth so I kept them up because I figure if this is how they react to what really should be a high priority issue that impacts my customers and will impact theirs, I can probably expect a repeat in the future. Considering how little pushback I've had about it from people actually running things in production instead of running their mouths on forums, it's pretty clear that it isn't causing anyone a problem but you. At this point, I think we both know why that is. Feel free to deflect more when your support shift is over.
I don't think they're single-homed Cogent...
https://wiki.buyvm.net/doku.php/network
@Francisco
getting hot in here.. any popcorn?
We aren't single homed to anyone.
We have been in the past, but we improved that over the years.
Francisco
Hi all, I come in peace
Regular IPv4 is not changing in price - they are still $3/mo, we are only increasing the price of DDoS-filtered IPs. These IP blocks are routed through other providers (PsychZ and CNServers) that we subscribe to for DDoS filtering services.
Just like everyone else, our costs have increased significantly over the last few years. We have done our best to absorb these increases while still adding staff and working on product enhancements that we've been planning for the last year (including replacing our entire storage architecture). The price increases unfortunately became necessary and the decision was not taken lightly. RamNode operates independently from IMH. I can assure you our support team is just as fast and helpful as you remember them, as it’s pretty much the same team as before.
@jar
Your comments I feel are valid. Spam has been a problem in the cloud platform for some time, and we feel we have a competent plan to address it at this point. Mainly, we have customers that sign up, pass all the fraud checks, then spawn a ton of instances and immediately start spamming. By the time we find them the damage is done. We are implementing additional monitoring on our IP space soon that will help us get ahead of this problem. I'm more than open to suggestions on how other providers in this space are dealing with this, but it's definitely on our radar.
BuyVM @Francisco isn't single homed. https://bgp.tools/as/53667
Being you already checked their ASN you also should have seen the other uplink providers.
jiggawattz is quite literally a 'you hate me just because you cant date me'. He likes to shit on us but every chance he got (especially every time i've made job postings), his resume comes in.
He was a customer at one point, caused a lot of drama in our communities, and got curbed for it. Ban evaded constantly, etc. The second his bans got cleared (IRCd restarts, an oper flushed them, etc), he was back in.
In other words:
Francisco
I totally sympathize with that, as someone pointed out earlier in this thread a previous employer of mine had the same problem (I also blacklisted their ASN for a while, despite still knowing and loving most of the abuse team there). Knowing that you are aware of it and that it's a topic of consideration, I'll retract my statement that it's a spam network and I'll pull the ASN blacklisting later tonight (though, as I noted previously, it's listing hasn't really harmed anyone so it's not a big deal, I'm not spamhaus). Combine that with the notice by the other support member here that the WHOIS contact has been updated at ARIN, I can't confidently say that abuse complaints won't be well received either, so a reset of my opinion is warranted.
As for the solution, it's easier said than done. The solution is blocking SMTP by default for new customers but that's a development task and a business decision, you can't just wish it and it's there. It's something to chew on but I'm not recommending it with the usual "Just do it because I said it" type of feedback, do what you will with the opinion
As a side note, this is how easy it can be if a response isn't to call someone a liar and do various acrobatics to deny responsibility.
Actually, now that you mention it - we are looking to release a new cloud this year and blocking egress port 25 is an ongoing topic of conversation (we can't effectively do this in our current cloud). Our engineers have been looking for ways to get this to work smoothly with OpenStack and Arista, and I think we have an idea of how we want to implement while being able to selectively allow non-spammer customers to send mail.
Thanks, man
You’re right, hadn’t checked their BGP in awhile. But they were in the not-so-long-ago-past (at least in 1 location.) @raindog308
@Francisco ❤️ That’s a one-sided tale, but it looks like this thread is going out on a positive note so I’ll leave it at that
Always good when positive feelings trumps an AS-wide ban. 👍 I was actually worried for a minute that I was losing important emails and ten thousand Zimbabwean dollars every failed SMTP connection.
Yikes, that's a lot of trouble by the sound of it.
@nessa glad that RamNode has a repsentative on the forum now. Welcome!
Hey there
Hey @nessa - Thank you for dropping by. There was some talk about node performance dropping vs the old standard (several years ago) in this thread. Is this something that you're aware of or could you tell us more about this topic?