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★ VirMach ★ RYZEN ★ NVMe ★★ $8.88/YR- 384MB ★★ $21.85/YR- 2.5GB ★ Instant ★ Japan Pre-order ★ & More
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It's always Friday if you wait long enough before replying.
QuadraNet ironically works the worst for me, and I'm in LA. Has to do with their filtering, I couldn't even initially properly getting into the BIOS with how much IPMI freezes up.
QuadraNet has the same setup as everywhere else, at least right now. Most servers also have mixed subnets because while I split them up a little bit better I completely screwed up the initial rollout. I guess the number of VMs that are mixed like that are lower though. So that basically tells me it's not a big VLAN problem, it's a problem perhaps with how SolusVM handles multiple nodes using the same subnet, which could also be causing the problem with some of the protection settings causing network issues. Looks like we can maybe keep the large VLANs and a small quantity of mix and match where necessary as long as we keep the majority on their own subnets. But I don't know, I haven't really been focusing on that this week.
I'll see if we can roll out a "fix IP" feature button soon, where people on the wrong subnet can move to the un-shared one as an option to improve networking.
Not sure if virmach did something or is benchmarking dying down, but Tokyo storage VPS's network improved a lot.
Not stable enough (still a lot of iperf3 retries) but Egress speed is much faster now.
Lets Go
@FrankZ Frankfurt should be ready this weekend. Miami still waiting on IP addresses but maybe done by Monday.
SEAZ005 network poor for a few days , seems has abuse
No after-sales service provider, failure,
Who needs after-sales if there's pre-order?
Can you tell me your IP via private message?
Made some changes to our service and addon pricing, and while it's unrelated to this sale and we don't usually make announcements for these, I just thought I'd post it here if someone wants to provide feedback.
$5 Setup Fee: Any service below NVMe2G level will have a $5 setup fee for monthly service. We're getting too much abuse from new customers. I'll see if we can later waive this based on account age but no promises. We may lift this later, and it will not apply to annual services. It's just to basically keep all services/payments at least $5. This will most likely drop off once we better implement port 25 and 80/443 addons below.
30% Discount: You may have already noticed this but all new services will have 30% recurring discount, one per customer. We're going to start being more strict with rejecting people signing up for multiple accounts just to use this code. This should give everyone a chance to try Ryzen at a lower price, even if we don't have a sale.
Port 25 Addon: We've had this for a while, but haven't really enabled it, and have to start enabling it. This means port 25 will start being blocked off. We'll try to take a note of anyone NOT abusing currently and work them in for free. If your service was purchased before the introduction of this addon, you can still use the port 25 unblock department and we'll start adding this option as you are blocked. Addon price changed from $25 one-time to $5 one-time.
Port 80/443 Addon: This is just added today. We have no blocks in place and no real plan for how this will work yet, but we're getting a ton of phishing sites and it's bothering the people we're leasing IPv4 from as well as us in general with the number of reports. We're also working with law enforcement agencies to catch these guys mass abusing for the last year or so, but at least until then, we may start blocking off these ports, at least for new customers. More information on that later. We understand more people do use a VPS to host a website so we're not going to just start randomly blocking port 80/443 for existing customers.
IP Change Tool: This addon has been here for a while but people who could benefit from it have been priced out as it was $25 setup fee. We've reduced this to $10 which should help deal with any abuse stemming from someone doing constant changes and burning IP addresses. We may raise it back up if there's abuse but now you have a chance to get this versus paying for many IP changes, especially if you're prone to get blocked such as with GFW as that can add up quickly, and this way you can self-serve change it.
Enable VDS: We're adding this to any plans not already advertised as VDS. They're essentially a combination of all the high I/O and high CPU options we used to have on older plans. I doubt anyone here will be using it, and it's going to start out at $20 per month so it'll only really be useful if you need something in between the NVMe8G package and NVMe16G package I suppose. We may tweak the price later.
Disaster Recovery: We're renaming this from Disaster Recovery Backups to Disaster Recovery Restore. This will just be for assistance in restoring any backups that may exist for your VM for the life of the plan. This used to be monthly, and then $25 one-time, and we're also changing the price from $25 to $15 which is closer to the cost of the support that's necessary since we assume you won't constantly be using this option and it's for emergencies only.
Premium Support: This is being renamed from Premium Support & Management to Premium Priority Support. Later on we may work in a points system for using priority support and these would give you access to that later on, and it'll now have 2 hours of management for the life of your plan instead of monthly, and it'll be $25 one-time instead of monthly. We'll also try to provide a higher level of support so it's meant for people that need more than a "normal" level of support like if they need help with firewall, software configuration, and more than just help with their VPS functioning.
Let me know if you have any questions or suggestions.
(edit) Actually I suppose I'll get a lot of questions and comments on the port blocks so to try to ease some concerns let me go ahead and just say that our solution to that for existing customers after a round of clean-up will be to essentially add these addons for free to your product if you've had it for some time and it'll essentially just be removed which triggers a block if we start receiving abuse reports on your service, AKA, if it looks like you're getting compromised. This isn't 100% but I think we can work it in and at least for the port 443/80 blocks it will be the only real way to move forward with it since so many existing customers use it for personal websites. This isn't really meant to make us money but I can see how some people will be critical of that. I'd switch it over to some kind of security deposit if we can instead work in an automated system to hold the $5 fee for the first few months of service and then release it.
It's already on my list, sorry for not getting to it sooner.
There are a tiny amount of tickets left waiting more than a couple days. We've pretty much cleared out all those tickets and kept up with them over the past week or two. Those waiting the longest right now are any accounts that are flagged as problematic or multiple accounts and even those aren't waiting that long.
Feel free to share your ticket ID and I can see what happened in your specific situation if you're interested.
This is definitely no longer an accurate picture of the state of the majority of tickets and we're almost done going back to almost everyone receiving a response in the same day or even within a few hours.
(edit) I want to elaborate on what I mean by "tiny amount" here. Less than 3% of tickets created are taking longer.
MMMMOOOOAAAARRRRR
Tokyo Update.
10GE port capable switch received, being shipped off tomorrow or Monday. New storage node, essentially all the parts are here and it's being built.
LA Update:
Working on this as well today. Waiting on DC hands for something then resuming. More servers going live tonight. May also go down to the DC and fix a few more servers that need little parts here and there to get them fully functional.
Mass Migration Update:
LA seems the most stable as people mentioned, and it's right by us so I feel comfortable resuming migrations here. We're also finishing up freeing up new nodes here as mentioned above so we'll have plenty of space to resume and complete migrations that were previously scheduled. You'll get another email.
Other locations are also in a state of getting more servers up, more information on those migrations later.
I'll make up a few more updates for you later tonight as well.
Office Update:
The VirMach kitty has been fed his favorite wet tuna snack.
MOARRRRRRRRR
high time to fix tokyo ryzens!!!!
@VirMach - Regarding the list of service and add-on pricing. I have used a couple of BF specials as inbound only mail servers for some years. When checking the "Product Addons" section in the billing panel the "Enable Mailing (Port 25)" is only available for my regular services, not the specials. Will I be able to continue to receive email to these VPS Specials in the future?
LA Storage Update:
I forgot I was able to get E5-2690 v4 for the storage node in Los Angeles, pretty good Geekbench: https://browser.geekbench.com/v5/cpu/15404630
Full 10G already ready for this location. I forget if we have 10Gbps or 20Gbps for this location but later we might add another port. Services would still be locked to 10Gbps max burst though.
YABS:
And then it froze and died right there.
So close... yet so far.
(edit) It may just be a network configuration issue with SolusVM. I don't see any hardware faults yet. I'll provide another update soon.
We don't actually want anyone to pay for it who already has a service. We'll figure something out.
Just wondering what percentage of the actual scammers signed up with obviously fake account detail? If it's high, stricter verification on new account may reduce your headache.
View Ticket #195517
You wouldn't be the first nor the last host to block port 25 (and unblock it per individual user request), but potential blocking of 80/443 ports may be too drastic as this would mean crippling one of the most basic hosting functionality.
That's not complain as you explained also that "you're not going to just start randomly blocking port 80/443 for existing customers", just a thought.
Are LA storages operated by QN?
Exactly as I thought 🤔. It's like constructing speedbump on highways to enforce speed limit.
can you don't make PAYMENT PENDING for coinbase? they already have confirmations required, both direct pay or pay from coinbase wallet.
btw, I found I received 120$ because I waited 8 months for pushing my service, so generous!
hmm, let me try if I can get the same credit for my receiver account(I got 120$ in the sender account because actually no reply for 8 months, but my receiver's ticket has been replied once in May), oh no, I become greedy...
It's not really like that.
The first problem with "obvious fake account detail" is that we have a lot of customers from China that are very privacy-conscious. No one really signs up with "obviously fake" details but it's all very generic, and then there's a lot more people all around the world that don't like using their full address, real email, or may use abbreviations for their names, etc. This means a good number of our legitimate customers already don't look very "real" and there's nothing we can do about that internet culture, nor do we really have a problem with it.
The second problem is that these pesky organizations we're dealing with, and yes, their scale seems large enough that it can't just be a few people, employ very effective ways of looking like legitimate customers. They do give it away in a few different ways and I won't get into that part, but they do have a few things making it impossible to immediately identify them:
With cryptocurrency and Alipay it's a little more difficult to identify shady behavior. We have a high volume of legitimate Alipay and cryptocurrency orders and those are harder to track. With credit cards, it's marginally easier to flag some patterns, but they seemingly also have infinite credit cards at their disposal. A lot may be "online" bank types of cards, but again, more and more legitimate customers also use these services.
I know it doesn't sound conventional for 80/443 but a huge portion of the abuse is phishing sites. Even if they get 2-3 days of service on them it seems like it's a "success" for them and their entire setup is in a way where they have lots of failover and essentially expect to be shut down quickly. It's still obviously highly profitable for them, so the only way to really get rid of these would be a full block for new customers with a barrier of entry that's significant enough to where it is no longer profitable for phishers to use our service.
We have to try to come up with the best way to price them out as that's the only way it will be effective at preventing that type of abuse right now.
They also usually have an intricate setup on their webserver firewall/DNS to where it's difficult to figure out what they're hosting as it's usually highly targeted. For example, if they're doing a phishing site for a bank, they'll make sure to only target a specific region where the website is accessible.
(edit) It's kind of like the steps we had to take to prevent high volumes of spam. First it started out with slight price increase for additional IP addresses for some plans, then a setup fee and changing regional blocks on purchasing additional IP addresses. Eventually it led to us not selling additional IP addresses on the initial checkout and that was most effective.
It's more like a toll road.
(edit) And I understand it's still drastic but we don't own our IPv4 addresses and they can be taken away on a whim if the people leasing them out to us make a calculated decision to just lease them to a company with high prices that naturally have lower levels of phishing sites.
We're not the type of company that would just take random blanket measures like this usually but there's a degree of influence other businesses eventually have on our policies.
The day port 443 gets blocked is the day I demand a refund.
I don't have a website on every VPS, but I need every VPS to be able to serve web traffic when the need arises.
This requires both TCP port 443 for HTTP/2 and UDP port 443 for HTTP/3.
Port 80?
I don't care.
Put the domain into HSTS and browsers won't even connect to port 80.
My name is real.
My address exists, but it's office or school address, not residential address.
I don't like to enter residential address if I'm not receiving physical goods.