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★ VirMach ★ RYZEN ★ NVMe ★★ $8.88/YR- 384MB ★★ $21.85/YR- 2.5GB ★ Instant ★ Japan Pre-order ★ & More - Page 194
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★ VirMach ★ RYZEN ★ NVMe ★★ $8.88/YR- 384MB ★★ $21.85/YR- 2.5GB ★ Instant ★ Japan Pre-order ★ & More

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Comments

  • noamannoaman Member

    Hey guys!

    I haven't been following up on this thread.

    I just pressed the migrate to Ryzen button without data. The location i selected is Amsterdam.

    So what's the next step? I don't think my VM has been upgraded yet.

    I have got the IP assigned though. Do I need to reinstall the VPS?

    Also if i select non-amsterdam vps to migrate to Amsterdam , will this request be fulfilled?

    Thanked by 1plumberg
  • FrankZFrankZ Veteran
    edited May 2022

    @noaman said:
    Hey guys!

    I haven't been following up on this thread.

    I just pressed the migrate to Ryzen button without data. The location i selected is Amsterdam.

    So what's the next step? I don't think my VM has been upgraded yet.

    I have got the IP assigned though. Do I need to reinstall the VPS?

    Also if i select non-amsterdam vps to migrate to Amsterdam , will this request be fulfilled?

    As far as I know if you are migrating an old Xeon special plan you should think of this as an IP reservation and migration location preference button. Your VPS will not be migrated now, but at some time in the future.

    If you are migrating a current Ryzen VPS or a Ryzen migration special, or a regular KVM or KVM-Lite package not designated as a "Special" these can mostly be migrated without data to locations that show as available. Migrations with data for these packages as well as locations that do not show as currently available will be scheduled at a later date. This later date, may be when the old node is decommissioned.

    I hit the migrate to Ryzen button today for a "Special" in Amsterdam to transfer to Amsterdam without data and it gave me an IP reservation only.

    Thanked by 1noaman
  • mjcoliveira90mjcoliveira90 Member
    edited May 2022

    @noaman said:
    Hey guys!

    I haven't been following up on this thread.

    I just pressed the migrate to Ryzen button without data. The location i selected is Amsterdam.

    So what's the next step? I don't think my VM has been upgraded yet.

    I have got the IP assigned though. Do I need to reinstall the VPS?

    Also if i select non-amsterdam vps to migrate to Amsterdam , will this request be fulfilled?

    Seems to be a problem with Amsterdam, according what @VirMach said.
    Even choosing migrate without data , only a new ip is allocated.
    My package is a migration special, but the problem here should be the same
    Hopefully it will be fixed soon.

    Cheers

    Thanked by 2FrankZ noaman
  • kingpinkingpin Member
    edited May 2022

    The way VirMach set up their transactions with CoinPayments is a joke. Paying my invoice via CoinPayments was unsuccessful because Bitcoin transaction was not confirmed within 8 hours limit set by either merchant or CoinPayments.

    VirMach billing department is slow to respond and is useless.

    Stick with some other payment method or you will lose your money.

    But I just gave up on this host. Will give my business to RamNode, DigitalOcean, Vultr instead or any other host I've had more success with.

    Cheers.

    Edit: add word limit.

  • @kingpin said: But I just gave up on this host. Will give my business to RamNode, DigitalOcean, Vultr instead or any other host I've had more success with.

    Virmach is just as good, you can also get their non-special-PREORDER services for even better performance than those 3 you mentioned.

  • noamannoaman Member

    @kingpin said:
    The way VirMach set up their transactions with CoinPayments is a joke. Paying my invoice via CoinPayments was unsuccessful because Bitcoin transaction was not confirmed within 8 hours limit set by either merchant or CoinPayments.

    VirMach billing department is slow to respond and is useless.

    Stick with some other payment method or you will lose your money.

    But I just gave up on this host. Will give my business to RamNode, DigitalOcean, Vultr instead or any other host I've had more success with.

    Cheers.

    Edit: add word limit.

    I just spinned up a DO droplet for 1GB AMD ryzen and to be honest I am not impressed by the performance.

  • kingpinkingpin Member

    I just spinned up a DO droplet for 1GB AMD ryzen and to be honest I am not impressed by the performance.

    I'd rather have a working VM than no VM and no money.

    I mean, I'm salty over $28 which I lost thanks to stupid VirMach+CoinPayments' time limit, but that's the low end forum, and every dollar matters to us cheap ass plebs.

  • kingpinkingpin Member
    edited May 2022

    @duckeeyuck said:

    Virmach is just as good, you can also get their non-special-PREORDER services for even better performance than those 3 you mentioned.

    Thing is I can't create a VM with them and try it as I can't pay with anything other than cryptocurrency because of my location. But there's a chance the transaction will not be confirmed before the time limit set by either the merchant or CoinPayments. That's why I pointed out that you should use this payment method at your own risk.

    Good luck to you.

    Edit: VM

  • clanclan Member

    @FrankZ said:

    @clan said: Why can't log in to ssh in my LA

    In the billing panel when you click thru to that VPS does it show under migration?
    Or a new IP in Japan?
    I'm just guessing here but maybe it's being/been migrated shipped to Japan as you previously requested.

    That was a month ago and it's still in LA :D

  • FrankZFrankZ Veteran
    edited May 2022

    @clan said: That was a month ago and it's still in LA :D

    Ok, if you have confirmed it is still in LAX, have you tried to VNC into the VPS with TightVNC or a similar program?
    When you VNC in do get any VNC error messages?
    If not and you can connect via VNC do you have any boot error messages showing?
    If no error messages, and you have a login prompt, can you log into the VPS via VNC?
    If so, can you ping 1.1.1.1?
    If so, can you check if ssh is running on port 22 or a different port?
    If ssh is running on the port you expect, drop any firewall you have running and try to connect to the ssh port again.

    Report back where you get hung up in the above sequence and the O/S you are using.

  • TimboJonesTimboJones Member
    edited May 2022

    @FrankZ said:

    @cybertech said: you got covid twice?

    Yep, Feb 2020 original version, and Apr 2022 Omicron.

    FOMO

    Thanked by 1AlwaysSkint
  • FrankZFrankZ Veteran

    @TimboJones said:

    @FrankZ said:

    @cybertech said: you got covid twice?

    Yep, Feb 2020 original version, and Apr 2022 Omicron.

    FOMO

    Your not missing out on anything there.

  • AICDOWSAICDOWS Member

    @VirMach said: switching the migration option to Ryzen

    Will the option to move to Japan be added later? I would like to migrate my VPS to Japan.

  • axnowaxnow Member

    @JabJab said:

    @axnow said: it still not can be connect, i can login use WEB VNC, but i can not connect from outside. the VPS is still not work correctly, it has been 10 days...

    If you can login via web vnc then you can check your logs, network and other stuff to see where is the problem? Maybe it's yours (or VirMach) network problem? Maybe you are not running sshd at all? Maybe it's not on default port? Have you tried to test/debug anything? Can you reach google.com from VPS via curl? Can you update packages? Can you ping gateway? Anything?

    >
    in vnc, it looks the ip is ok, but i can not ping to the gateway. so i can reach outside, or i can not visit the server from internet.

    someone has reply my ticket and CLOSE!!!! it...until now it has not be fixxed

    This may not be a bug, you may have reserved an IP in San Jose. We haven't decided what to do with these Ryzen to Ryzen IP reservations yet, but no need to make a ticket, we'll automatically handle it.

    Soheil G.

  • axnowaxnow Member

    @tototo said:

    @axnow said:
    it still not can be connect, i can login use WEB VNC, but i can not connect from outside. the VPS is still not work correctly, it has been 10 days...

    "Not connected" does not convey the situation. Would you like to post some screenshots for clarity?
    By the way, @FrankZ 's tutorial may help you.
    https://lowendtalk.com/discussion/comment/3419591#Comment_3419591

    i have re-install the OS again and again, but still can not connet to my service
    my ip is :172.98.13.101 / 194.33.39.56

    if you can connect to it, told me how to do, i just re-install OS 5 mins ago.

  • axnowaxnow Member

    @JabJab said:

    @axnow said: it still not can be connect, i can login use WEB VNC, but i can not connect from outside. the VPS is still not work correctly, it has been 10 days...

    If you can login via web vnc then you can check your logs, network and other stuff to see where is the problem? Maybe it's yours (or VirMach) network problem? Maybe you are not running sshd at all? Maybe it's not on default port? Have you tried to test/debug anything? Can you reach google.com from VPS via curl? Can you update packages? Can you ping gateway? Anything?

    i can not ping to the gateway, the first step is failed

  • @vincentwenad said:
    @VirMach
    Hello Boss! I've submitted a ticket 9 days ago and request disk or whole VPS rebuild. Could you take a look if you are available. My ticket number is #263665. Thanks a lot.

    @VirMach
    After a little bit discussion on LET, I've created #263665 to request a rebuild my VPS disk on TYOC039.
    But after you helped me rebuilding on TYOC040, the VPS still doesn't boot either.
    I've tried clicking "boot", "reinstall" on the billing panel or even rescue mode. None of these could boot the VPS. Since the existed ticket cannot be reopened, I've open another ticket #607155. Could you give some help?

  • FrankZFrankZ Veteran
    edited May 2022

    @axnow - Your default gateway 172.98.13.1 does not appear to be active.
    Try the below from VNC session.

     ip route del default via 172.98.13.1
     ip route add default via 194.33.39.1
    

    then

    ping -I 194.33.39.56 1.1.1.1

    If that works you would need to change /etc/sysconfig/ifcfg-eth0 to use 194.33.39.56 with gateway 194.33.39.1 and disable /etc/sysconfig/ifcfg-eth0:0 then reboot.

    This is on the guess that you are using CentOS7 O/S

  • cybertechcybertech Member
    edited May 2022

    oh yeah.

    Thanked by 1FrankZ
  • Listen, I can feel LA Ryzen coming. Correct me if I was wrong.

  • pddpdd Member

    @VirMach said:
    We're getting a quite high number of these requests, to pay to migrate with data to Ryzen. Should we switch over migrations to Ryzen and allow them for the regular $5 rate for anyone ineligible or who don't want to wait? We'll eventually have to do this anyway for migrations as we phase out older nodes or otherwise we have to close off paid migration service for a while.

    Let me know what you guys thing.

    I think if you allow those crazy specials to pay $5 to migrate “without” data to Ryzen immediately, many people will be willing to spend the money, after all it will be well worth it, you can give it a try!

  • @vincentwenad said:

    @vincentwenad said:
    @VirMach
    Hello Boss! I've submitted a ticket 9 days ago and request disk or whole VPS rebuild. Could you take a look if you are available. My ticket number is #263665. Thanks a lot.

    @VirMach
    After a little bit discussion on LET, I've created #263665 to request a rebuild my VPS disk on TYOC039.
    But after you helped me rebuilding on TYOC040, the VPS still doesn't boot either.
    I've tried clicking "boot", "reinstall" on the billing panel or even rescue mode. None of these could boot the VPS. Since the existed ticket cannot be reopened, I've open another ticket #607155. Could you give some help?

    By the way, Ping and SSH connection from outside China is OK, but SSH password always shows wrong. I just copied the SSH password showed while reinstalling, but it doesn't work.

    IP address I used on TYOC039 is not blocked, but IP on TYOC040 is not worked since it was allocated to my VPS. Can I get a free change chance? @VirMach

  • totototototo Member

    @vincentwenad said:
    By the way, Ping and SSH connection from outside China is OK, but SSH password always shows wrong. I just copied the SSH password showed while reinstalling, but it doesn't work.

    My friend had a problem with wrong password, but he solved it by typing from the keyboard instead of copy-pasting B)

    IP address I used on TYOC039 is not blocked, but IP on TYOC040 is not worked since it was allocated to my VPS. Can I get a free change chance?

    I wasn't sure what you were asking, but if you are asking for a free IP change, this would be the answer.

    Thanked by 1FrankZ
  • @tototo said:

    @vincentwenad said:
    By the way, Ping and SSH connection from outside China is OK, but SSH password always shows wrong. I just copied the SSH password showed while reinstalling, but it doesn't work.

    My friend had a problem with wrong password, but he solved it by typing from the keyboard instead of copy-pasting B)

    IP address I used on TYOC039 is not blocked, but IP on TYOC040 is not worked since it was allocated to my VPS. Can I get a free change chance?

    I wasn't sure what you were asking, but if you are asking for a free IP change, this would be the answer.

    Thank you for your kindness. I did not express the situation I encountered clearly.

    My problem can be divided into three parts.

    1) After rebuilding, my VPS node moved to TYOC40 from TYOC39. No matter I clicked "boot", "reboot" and "reinstalling", it remained in offline. I've already wait maybe 10-15 minutes for each operation.

    2) The SSH port is accessible from server outside China. But I cannot login with password typing or copying.

    3)My IP in TYOC039 is accessible from China. But IP changed with this rebuilding on TYOC040.That's why I want to ask for a free IP change. If possible, the orginal IP on TYOC039 would be appreciated too.

  • totototototo Member

    @vincentwenad said:

    @tototo said:

    @vincentwenad said:
    By the way, Ping and SSH connection from outside China is OK, but SSH password always shows wrong. I just copied the SSH password showed while reinstalling, but it doesn't work.

    My friend had a problem with wrong password, but he solved it by typing from the keyboard instead of copy-pasting B)

    IP address I used on TYOC039 is not blocked, but IP on TYOC040 is not worked since it was allocated to my VPS. Can I get a free change chance?

    I wasn't sure what you were asking, but if you are asking for a free IP change, this would be the answer.

    Thank you for your kindness. I did not express the situation I encountered clearly.

    I understand what you are saying, but I have a few concerns.

    1) After rebuilding, my VPS node moved to TYOC40 from TYOC39. No matter I clicked "boot", "reboot" and "reinstalling", it remained in offline. I've already wait maybe 10-15 minutes for each operation.

    It is important to say "I reinstalled (OS name)" not "I reinstalled". For VirMach's Ryzen node, it is known that installing Almalinux 8 template at first solves some problems. Of course, if you have already tried Almalinux 8 template, you can say it that way.
    (This is a simplified explanation. It may not be technically accurate.)

    2) The SSH port is accessible from server outside China. But I cannot login with password typing or copying.

    If you can PM me your VPS IP address and password, I can try it personally. However, you do so at your own risk, as I am not related with VirMach.

    3)My IP in TYOC039 is accessible from China. But IP changed with this rebuilding on TYOC040.That's why I want to ask for a free IP change. If possible, the orginal IP on TYOC039 would be appreciated too.

    I understand your case now, but VirMach does not guarantee a connection to China, so I guess a requesting free replacement IP would be denied.

  • @tototo said:

    @vincentwenad said:

    @tototo said:

    @vincentwenad said:
    By the way, Ping and SSH connection from outside China is OK, but SSH password always shows wrong. I just copied the SSH password showed while reinstalling, but it doesn't work.

    My friend had a problem with wrong password, but he solved it by typing from the keyboard instead of copy-pasting B)

    IP address I used on TYOC039 is not blocked, but IP on TYOC040 is not worked since it was allocated to my VPS. Can I get a free change chance?

    I wasn't sure what you were asking, but if you are asking for a free IP change, this would be the answer.

    Thank you for your kindness. I did not express the situation I encountered clearly.

    I understand what you are saying, but I have a few concerns.

    1) After rebuilding, my VPS node moved to TYOC40 from TYOC39. No matter I clicked "boot", "reboot" and "reinstalling", it remained in offline. I've already wait maybe 10-15 minutes for each operation.

    It is important to say "I reinstalled (OS name)" not "I reinstalled". For VirMach's Ryzen node, it is known that installing Almalinux 8 template at first solves some problems. Of course, if you have already tried Almalinux 8 template, you can say it that way.
    (This is a simplified explanation. It may not be technically accurate.)

    2) The SSH port is accessible from server outside China. But I cannot login with password typing or copying.

    If you can PM me your VPS IP address and password, I can try it personally. However, you do so at your own risk, as I am not related with VirMach.

    3)My IP in TYOC039 is accessible from China. But IP changed with this rebuilding on TYOC040.That's why I want to ask for a free IP change. If possible, the orginal IP on TYOC039 would be appreciated too.

    I understand your case now, but VirMach does not guarantee a connection to China, so I guess a requesting free replacement IP would be denied.

    1) I've tried AlmaLinux 8 & Ubuntu 20, either of them worked.
    2) Since the billing panel and control panel show offline at the same time, I think the password might not be the key of this problem.
    3) I understand the service protocol of VirMach. So, if he deny my request, it is reasonable for me.

  • jinwypjinwyp Member
    edited May 2022

    @tototo said:

    @jinwyp said:

    @FrankZ said:

    @jinwyp said:
    Hi:

    Could you check this ticket ? https://billing.virmach.com/viewticket.php?tid=961792&c=PmjUEeLf

    The SJKVM10 networking is too slow. Only 3k/s, can't install anythings on the server .

    Could you migrate two server (107.172.99.122 and 107.174.255.90 ) to another node?

    Thank you for contacting LowEndHelpDesk

    In regards to your request to migrate VPS at IPv4 107.172.99.122 and 107.174.255.90. These VPS are on Colo-Crossing nodes and are most likely not eligible for migration at this time. At some point in the future these VPS will be migrated when the rest of the node is migrated. I do not have a specific date that this will happen, but you will receive an email notification from VirMach some time before the migration happens.

    In regard your slow network speed, from my testing this may be an issue with the current configuration of your VPS, as I am showing no packet loss or slow speeds until I get to your IP. I could try to help you correct this, but it would probably be faster for you to correct it by taking backups of your VPS, then reinstalling from a template, and then checking the network speed from your end before changing anything after the install.

    If your network speed improves after the reinstall you should close your ticket tid=961792&c=PmjUEeLf

    I have reinstalled os centos7 using VPS control panel, but network speed still very slow.
    I have backup all data on these two server.

    Could you help me to reinstall os and check what's the problem of network on these two servers? When I used curl or wget command, the download speed only 3k/s

    FrankZ is great but he is an unofficial supporter and unrelated to VirMach.
    What is the download speed of this command? curl -o /dev/null https://speed.cloudflare.com/__down?bytes=100000000
    Also, does installing an OS other than CentOS improve the speed? (Almalinux, Ubuntu, ...)

    pls check the pic to show the network speed, and the speed is also very slow on other os (Ubuntu ). BTW there is no option to install "Almalinux" on SJKVM10

    https://spsea11.jinss2.cf/download/speed2.png
    https://spsea11.jinss2.cf/download/speed3.png

    Thanked by 156warmers
  • FrankZFrankZ Veteran
    edited May 2022

    @jinwyp -

    To your gateway IP

    HOST:                                        Loss%   Snt   Last   Avg  Best  Wrst StDev
      2. AS6461  208.185.188.173                       0.0%    10    2.6   1.6   0.9   3.6   0.8
      3. AS6461  ae1.cs1.den5.us.eth.zayo.com          0.0%    10    1.9   1.9   1.2   4.3   0.7
      4. AS6461  ae19.mpr1.den1.us.zip.zayo.com        0.0%    10    1.4   1.5   0.8   3.8   0.9
      5. AS6461  zayo-gtt.mpr1.den1.us.zip.zayo.com    0.0%    10    1.1   2.7   1.1  10.2   2.7
      6. AS3257  ae0.cr3-sjc1.ip4.gtt.net              0.0%    10   28.1  42.2  28.0 151.9  38.7
      7. AS3257  ip4.gtt.net                          30.0%    10   28.6  28.9  28.3  30.0   0.4
      8. AS18779 136.0.228.18                          0.0%    10   28.8  36.4  28.6 102.5  23.2
      9. AS36352 107-172-99-65-host.colocrossing.com   0.0%    10   29.1  29.2  28.7  31.0   0.5
    

    To your VPS

    HOST:                                              Loss%   Snt   Last   Avg  Best  Wrst StDev
      2. AS6461  208.185.188.173                        0.0%    10    3.6   1.8   0.8   3.6   0.9
      3. AS6461  ae1.cs1.den5.us.eth.zayo.com           0.0%    10    1.7   2.1   1.6   2.7   0.0
      4. AS6461  ae19.mpr1.den1.us.zip.zayo.com         0.0%    10    0.9   2.0   0.9   6.7   1.6
      5. AS6461  zayo-gtt.mpr1.den1.us.zip.zayo.com     0.0%    10    1.8  17.3   1.7 140.4  43.3
      6. AS3257  ae0.cr3-sjc1.ip4.gtt.net               0.0%    10   28.1  30.5  27.8  41.8   4.3
      7. AS3257  74.199.196.195                         0.0%    10   29.1  29.3  28.6  30.1   0.0
      8. AS18779 136.0.228.18                           0.0%    10   29.2  29.8  28.8  31.6   0.8
      9. AS???   ???                                   100.0    10    0.0   0.0   0.0   0.0   0.0
     10. AS36352 107-172-99-122-host.colocrossing.com  30.0%    10  262.9 276.7 255.5 304.7  17.6
    

    There is defiantly something going on here. I have no issues going to your gateway IP, but as you can see in the above mtr there are issues going to your IP. Same with the mtr you sent, there is obviously a problem, but it still looks related to your VPS network configuration. (not something that you did)

    If it was me I would try two things
    1. Hit the reconfigure networking button in SolusVM then check again. If it was no better then I would try

    2, login via VNC and manually change my IP subnet to /24 (255.255.255.0) and the gateway to 107.172.99.1 then reboot and see if I still had a network, and if so was it better.

    If that did not work it is probably an issue that only VirMach can fix.

    EDIT2: After seeing what @56warmers said below this not just you and would seem that there may be a problem with Node SJKVM10 that @VirMach will need to fix.

    Thanked by 256warmers KuYeHQ
  • 56warmers56warmers Member
    edited May 2022

    @jinwyp said:

    @tototo said:

    @jinwyp said:

    @FrankZ said:

    @jinwyp said:
    Hi:

    Could you check this ticket ? https://billing.virmach.com/viewticket.php?tid=961792&c=PmjUEeLf

    The SJKVM10 networking is too slow. Only 3k/s, can't install anythings on the server .

    Could you migrate two server (107.172.99.122 and 107.174.255.90 ) to another node?

    Thank you for contacting LowEndHelpDesk

    In regards to your request to migrate VPS at IPv4 107.172.99.122 and 107.174.255.90. These VPS are on Colo-Crossing nodes and are most likely not eligible for migration at this time. At some point in the future these VPS will be migrated when the rest of the node is migrated. I do not have a specific date that this will happen, but you will receive an email notification from VirMach some time before the migration happens.

    In regard your slow network speed, from my testing this may be an issue with the current configuration of your VPS, as I am showing no packet loss or slow speeds until I get to your IP. I could try to help you correct this, but it would probably be faster for you to correct it by taking backups of your VPS, then reinstalling from a template, and then checking the network speed from your end before changing anything after the install.

    If your network speed improves after the reinstall you should close your ticket tid=961792&c=PmjUEeLf

    I have reinstalled os centos7 using VPS control panel, but network speed still very slow.
    I have backup all data on these two server.

    Could you help me to reinstall os and check what's the problem of network on these two servers? When I used curl or wget command, the download speed only 3k/s

    FrankZ is great but he is an unofficial supporter and unrelated to VirMach.
    What is the download speed of this command? curl -o /dev/null https://speed.cloudflare.com/__down?bytes=100000000
    Also, does installing an OS other than CentOS improve the speed? (Almalinux, Ubuntu, ...)

    pls check the pic to show the network speed, and the speed is also very slow on other os (Ubuntu ). BTW there is no option to install "Almalinux" on SJKVM10

    https://spsea11.jinss2.cf/download/speed2.png
    https://spsea11.jinss2.cf/download/speed3.png

    I have the same problem as you, SJKVM10, Debian 11, 4~6kb/s, 107.174.253.121.
    Perhaps the problem we encountered is not a unique case.
    Should I open a ticket to? @VirMach

    Thanked by 1FrankZ
  • @FrankZ said:
    @jinwyp -

    To your gateway IP

    HOST:                                        Loss%   Snt   Last   Avg  Best  Wrst StDev
      2. AS6461  208.185.188.173                       0.0%    10    2.6   1.6   0.9   3.6   0.8
      3. AS6461  ae1.cs1.den5.us.eth.zayo.com          0.0%    10    1.9   1.9   1.2   4.3   0.7
      4. AS6461  ae19.mpr1.den1.us.zip.zayo.com        0.0%    10    1.4   1.5   0.8   3.8   0.9
      5. AS6461  zayo-gtt.mpr1.den1.us.zip.zayo.com    0.0%    10    1.1   2.7   1.1  10.2   2.7
      6. AS3257  ae0.cr3-sjc1.ip4.gtt.net              0.0%    10   28.1  42.2  28.0 151.9  38.7
      7. AS3257  ip4.gtt.net                          30.0%    10   28.6  28.9  28.3  30.0   0.4
      8. AS18779 136.0.228.18                          0.0%    10   28.8  36.4  28.6 102.5  23.2
      9. AS36352 107-172-99-65-host.colocrossing.com   0.0%    10   29.1  29.2  28.7  31.0   0.5
    

    To your VPS

    HOST:                                              Loss%   Snt   Last   Avg  Best  Wrst StDev
      2. AS6461  208.185.188.173                        0.0%    10    3.6   1.8   0.8   3.6   0.9
      3. AS6461  ae1.cs1.den5.us.eth.zayo.com           0.0%    10    1.7   2.1   1.6   2.7   0.0
      4. AS6461  ae19.mpr1.den1.us.zip.zayo.com         0.0%    10    0.9   2.0   0.9   6.7   1.6
      5. AS6461  zayo-gtt.mpr1.den1.us.zip.zayo.com     0.0%    10    1.8  17.3   1.7 140.4  43.3
      6. AS3257  ae0.cr3-sjc1.ip4.gtt.net               0.0%    10   28.1  30.5  27.8  41.8   4.3
      7. AS3257  74.199.196.195                         0.0%    10   29.1  29.3  28.6  30.1   0.0
      8. AS18779 136.0.228.18                           0.0%    10   29.2  29.8  28.8  31.6   0.8
      9. AS???   ???                                   100.0    10    0.0   0.0   0.0   0.0   0.0
     10. AS36352 107-172-99-122-host.colocrossing.com  30.0%    10  262.9 276.7 255.5 304.7  17.6
    

    There is defiantly something going on here. I have no issues going to your gateway IP, but as you can see in the above mtr there are issues at your IP. Same with the mtr you sent, there is obviously a problem, but it still looks related to your VPS network configuration. (not something that you did)

    If it was me I would try two things
    1. Hit the reconfigure networking button in SolusVM then check again. If it was no better then I would try

    2, login via VNC and manually change my IP subnet to /24 (255.255.255.0) and the gateway to 107.172.99.1 then reboot and see if I still had a network, and if so was it better.

    If that did not work it is probably an issue that only VirMach can fix.

    Thank you for your advice.
    I tried to hit the reconfigure networking button in SolusVM then check again.
    Unfortunately, it does not works.
    As you say, maybe only VirMach can fix it.

This discussion has been closed.