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★ VirMach ★ RYZEN ★ NVMe ★★ $8.88/YR- 384MB ★★ $21.85/YR- 2.5GB ★ Instant ★ Japan Pre-order ★ & More
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We got screwed over by Psychz and saved by xTom. Servers are at Psychz who either (a) didn't assign us a cabinet or (b) terminated our cabinet mid-term after 14 months of paying for it. I'm providing both what they claim and what's likely, either way, terrible. xTom, we're waiting on confirmation. Then we'll ask Psychz to ship it over to xTom.
will psychz refound?
We were goin to use machine learning at some point but never got to it and we had that idea like 3 years ago.
Ah xTom 💯
Cheers buddy.
They said they wouldn't refund attached to some lousy made up on the spot excuse.
should have asked to see the non existent cabinet on the spot
That actually makes sense. That's definitely their cover-up. Of course it's still speculation but they were acting very strange.
It would make sense that they forgot to ever provision it, and once we sent in servers they panicked, knew they'd have to refund 14 months, and instead pretended like it was available up until that point and they randomly instead decided to cancel it even though we paid through May 9th. That's actually brilliant.
My VPS has just disappeared. There's nothing left. Please tell me why
My VPS has just disappeared. There's nothing left. Please tell me why
Holy crap this actually definitely happened (still speculation) because they originally said we had a cabinet, then our stuff arrived, they got confused, some hands guy said they can't locate a cabinet and then Jimmy showed up after the fact and said that it was cancelled because of insert weird bs reason.
I think this might be one of the worst expereinces I've ever seen someone have with Psychz, thank you for being vocal about it. Hope this persuades more people to avoid their low quality services.
Some info?
Just stick with xTom.
If I could help with Psychz matters I would but I'd have to go through a few people to get to someone "big" at Psychz, so I don't think it'll be an easy and smooth path to follow
Yeah, xTom has been amazing, at least relative to everyone else. Worth the price IMO.
I think the problem is that one of the "big" guys there is super busy and the other seems to just come in and destroy everything. If I could explain the dynamic it's like one of them actually runs everything, maybe he's a VP or something, and the other one just sounds like he inherited his dad's business that he wants to run into the ground.
Next, someone will open a work order to ask why they are not selected even didn't open a ticket.
what a waste
Really surprised to see my server is on the list, cheers!
V.PS is our brand, and Riven Cloud is our customer. They colo their hardware in our data center. The network has different upstreams.
Is it? I would rather go that way:
You didn't send stuff for months, 7 days ago we had a premium/big/long term client asking for new cabinet, we gave him yours hoping we will re-deploy it before you send servers. Didn't work out, we f&cked up. As a sorry we will setup new cabinet within 5 days, give you 2 months free and 2 hours of remote hands. We are sorry again.
Would you be MAD enough to go find other DC after a message like that?
Does this mean that Amsterdam doesn't have to move to Frankfurt anymore? How long does it take to run normally
🥳🎉🎉🎉
I'd love to give the benefit of the doubt here but it's Psychz. If it were almost anyone else, sure, as long as they provided free service as a consolation. Pretty sure Psychz just did it through sheer incompetence though. Their company feels like a bunch of chickens running around with their heads cut off.
I can't even find my service id
Pretty sure it's in the URL on the server details page
product details ?
On the billing panel, under "Your Active Products/Services", the links to view your servers have an
idparameter that seems to match up to the service IDs VirMach is referring to.https://billing.virmach.com/clientarea.php?action=productdetails&id={service IDs}
I hope to wait a few months, I want to hear more about virmach posting here,
Well, I didn't win free years of service, but my 2.5gb tokyo got activated, I'll call that a win.