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On the contrary, what I wrote was very accurate, especially when taking into account the context (context is everything), and crucially, part of this context is low-end shared hosting.
In the case of shared hosting, there are issues that may arise that only the provider can fix (network issues, control panel issues, and the like). With such issues, a customer can rightly expect speedy support.
At the same time, there are also issues that may arise that a customer has control over (e.g., how to set up email addresses in DA). With such issues, a customer shouldn't expect speedy support unless they're paying extra for support, precisely because with a little effort and research they should be able to resolve such issues themselves. To put it another way, support by the provider for such issues is usually on a low-priority, best-effort basis.
Back to the OP, who (it turns out) purchased a lifetime account for 10€: in light of his request/issue, it's true that he's not paying for support.
As I mentioned earlier, I have not complained against his services or reliability.
What I complained about is a customers basic right of getting a support, if a person is away care for a automated reply so I can be assured that I;ll receive their reply sooner or later ? Staying quiet for 3 days, anyone can get a nervous breakdown !
Thank you, Ill try that next time. Although I hardly use support and try to figure out on myself.> @JasonM said:
I appreciate your support, thats why my concern is.
Just a simple issue to solve, gets everyone on one side because his prices are low and is popular among hosting companies doesnt mean a small guy like me gets ignored !
Anyway, lesson learnt.
I dont have anything to say, as it seems am the bad one to everyone
Unreliable support from hosts is surely to worry about. I completely understand your concern.
Dear Mike,
As much as I appreciate and value your services,
1) I am in the lowest package of 9.99 is because, if you go through your old emails or tickets, you ll see I had requested to buy new bigger package and had requested your assistance but I did now hear nor get any response.
That's why I was forced to get help from this forum this time.
Anyway, Thank you for your support and solving the issue.
Admins please close this thread.
You preach here about not answering your paying customer tickets on weekends, but in other thread you are malding because forum moderator didnt PM you for your "by the way" offer in 1 day on the same weekend.
remember:
nobody expects anything from the LET trolls.
every post YOU make is an advertisement for your business, especially when snarky.
You need a new career if you can't do basic email troubleshooting and some delay for support response leads to nervous breakdown. Otherwise, you're the drama queen for the day.
Actually, no, I offered help many times, it's not the first time he asks for help.
No worries, glad to help you, I didn't see your request to buy a bigger package, feel free to open a ticket if you'd like to upgrade to Reseller, etc.
Cheers
Great hardware, awesome hosting setup and a bit slow support even on high priority tickets (like the one I opened 9 hours ago)
Hijacking the thread out of the blue, but still kinda related to the OP's subject; I'm wondering how much do you charge @MikePT for a setup of Postfix/OpenDKIM services along with proper SPF DMARC DKIM records for like ~2-3 small low-profile domains?
Which relevant package is it, per https://www.myw.pt/devops ?
Hey!
PM me the ticket mate 👌
Open a ticket. I'll need to see the work involved 👌