★ VirMach ★ RYZEN ★ NVMe ★★ $8.88/YR- 384MB ★★ $21.85/YR- 2.5GB ★ Instant ★ Japan Pre-order ★ & More

lengx1616 · April 2022

Yesterday you sent me an email Your service may be recreated. Today, when I log in to my account, it shows Login Details Incorrect. Please try again. I didn't receive an email to retrieve my password.

q00q000 · April 2022

TYOD 039 node shutdown every day. please solve.

VirMach · April 2022

@lengx1616 said:
Yesterday you sent me an email Your service may be recreated. Today, when I log in to my account, it shows Login Details Incorrect. Please try again. I didn't receive an email to retrieve my password.

You can use the password reset button in this case.

VirMach · April 2022

@q00q000 said:
TYOD 039 node shutdown every day. please solve.

If you're sure you're not running out of memory you can create a priority ticket. But it sounds like you're just running out of memory.

zhaochao · April 2022

Hello, the machine cannot be turned on, and the network is not connected, please help to check. Thanks!
Order number: #560309

qwerttaa · April 2022

looks like only 039 is complaining about oom

FrankZ · April 2022

@q00q000 said: TYOD 039 node shutdown every day. please solve.

This is not happening to everyone, so the node is not rebooting or shutting down.

I have two VPS on Node 39 as well and they have not shutdown since I reinstalled them a little over a day ago.

top - 01:29:08 up 1 day,  9:25,  1 user,  load average: 0.01, 0.03, 0.05
Tasks:  90 total,   1 running,  89 sleeping,   0 stopped,   0 zombie
%Cpu(s):  0.0 us,  0.0 sy,  0.0 ni, 98.7 id,  0.0 wa,  0.0 hi,  0.7 si,  0.7 st
KiB Mem :  1530728 total,   602428 free,   470556 used,   457744 buff/cache
KiB Swap:   524284 total,   523068 free,     1216 used.   885476 avail Mem

top - 01:35:36 up 1 day, 12:13,  1 user,  load average: 0.01, 0.03, 0.05
Tasks:  81 total,   3 running,  78 sleeping,   0 stopped,   0 zombie
%Cpu(s):  2.2 us,  2.3 sy,  0.0 ni, 93.2 id,  0.0 wa,  0.0 hi,  0.2 si,  2.2 st
KiB Mem :  2397900 total,  1453272 free,   420868 used,   523760 buff/cache
KiB Swap:   262140 total,   262140 free,        0 used.  1805304 avail Mem

VirMach · April 2022

@qwerttaa said:
looks like only 039 is complaining about oom

No, plenty of OOM on all the nodes, just because people aren't constantly posting about it doesn't mean it's not happening. 040 probably has more OOM errors based on last time I checked.

qwerttaa · April 2022

@VirMach said:

@qwerttaa said:
looks like only 039 is complaining about oom

No, plenty of OOM on all the nodes, just because people aren't constantly posting about it doesn't mean it's not happening. 040 probably has more OOM errors based on last time I checked.

i will do some test more
if official sources debian11 still autoshutdown
i will check official sources debian10

FrankZ · April 2022

@qwerttaa said: i will do some test more
if official sources debian11 still autoshutdown
i will check official sources debian10

I ran AlmaLinux8 for some days without any shut downs. One VPS was installed from template and one from netboot ISO. Now running CentOS7 one installed from template and the other from CentOS7Server ISO. As I stated above no shutdowns so far. If you are sure it is not OOM maybe this could be related to Debian 11. I will install Debian 11 on one VPS tomorrow and see what results. What file system type are you using?

qwerttaa · April 2022

@FrankZ said:

@qwerttaa said: i will do some test more
if official sources debian11 still autoshutdown
i will check official sources debian10

I ran AlmaLinux8 for some days without any shut downs. One VPS was installed from template and one from netboot ISO. Now running CentOS7 one installed from template and the other from CentOS7Server ISO. As I stated above no shutdowns so far. If you are sure it is not OOM maybe this could be related to Debian 11. I will install Debian 11 on one VPS tomorrow and see what results. What file system type are you using?

thank you
file system type is ext4
but i think centos memory usage is higher than debian....
AlmaLinux8, i have no idea
i have 5 vps, there are all debian11 now
all low end stuff except digiocean

miau · April 2022

@qwerttaa said:

@FrankZ said:

@qwerttaa said: i will do some test more
if official sources debian11 still autoshutdown
i will check official sources debian10

I ran AlmaLinux8 for some days without any shut downs. One VPS was installed from template and one from netboot ISO. Now running CentOS7 one installed from template and the other from CentOS7Server ISO. As I stated above no shutdowns so far. If you are sure it is not OOM maybe this could be related to Debian 11. I will install Debian 11 on one VPS tomorrow and see what results. What file system type are you using?

thank you
file system type is ext4
but i think centos memory usage is higher than debian....
AlmaLinux8, i have no idea
i have 5 vps, there are all debian11 now
all low end stuff except digiocean

The installation template is minimal version. If you get rid of NetworkManager and firewalld, its resource usage should be the same.
My Alma instance idling at 100mb ram.
I think I can free up some more ram (and increase swap utilization) if I disable tuned, but my 1.5gb box is not memory starved so I never bothered to tweak beyond removing trash packages.

Martachjbvguknv · April 2022

@Martachjbvguknv said:

@Martachjbvguknv said:

@VirMach said:

@vhhjkgl said:

@Martachjbvguknv said:
The network of TYOC040 is broken again.
I ping gateway from my server, and it return
about 300±200ms.

virmach checked the Node40 and still did not find the cause of the problem。

The cause is already found.

Now we're still working on the permanent fix. I'm trying to avoid doing what you or someone else previously suggested which is just abandoning the node. It's not that the node has any problems, but it's possible that the fix may take longer than just moving everyone to another node. I'm still evaluating.

Now it down to 100±100ms, nice.

now,most of the time, it's 50±50ms.

Good news,it's 0.1±0.05ms,nice.

lengx1616 · April 2022

@VirMach said:

@lengx1616 said:
Yesterday you sent me an email Your service may be recreated. Today, when I log in to my account, it shows Login Details Incorrect. Please try again. I didn't receive an email to retrieve my password.

You can use the password reset button in this case.

@VirMach said:

@lengx1616 said:
Yesterday you sent me an email Your service may be recreated. Today, when I log in to my account, it shows Login Details Incorrect. Please try again. I didn't receive an email to retrieve my password.

You can use the password reset button in this case.

But I didn't get the email, it's been almost two hours

VirMach · April 2022

@lengx1616 said:

@VirMach said:

@lengx1616 said:
Yesterday you sent me an email Your service may be recreated. Today, when I log in to my account, it shows Login Details Incorrect. Please try again. I didn't receive an email to retrieve my password.

You can use the password reset button in this case.

@VirMach said:

@lengx1616 said:
Yesterday you sent me an email Your service may be recreated. Today, when I log in to my account, it shows Login Details Incorrect. Please try again. I didn't receive an email to retrieve my password.

You can use the password reset button in this case.

But I didn't get the email, it's been almost two hours

Right, I understand you didn't get an email, if you're saying it was recreated and you didn't get an email, then you would not have the password so the only solution is to use the password reset button on the service details page.

leendon · April 2022

@VirMach said:

@lengx1616 said:

@VirMach said:

@lengx1616 said:
Yesterday you sent me an email Your service may be recreated. Today, when I log in to my account, it shows Login Details Incorrect. Please try again. I didn't receive an email to retrieve my password.

You can use the password reset button in this case.

@VirMach said:

@lengx1616 said:
Yesterday you sent me an email Your service may be recreated. Today, when I log in to my account, it shows Login Details Incorrect. Please try again. I didn't receive an email to retrieve my password.

You can use the password reset button in this case.

But I didn't get the email, it's been almost two hours

Right, I understand you didn't get an email, if you're saying it was recreated and you didn't get an email, then you would not have the password so the only solution is to use the password reset button on the service details page.

Is it possible not to transfer, I said that I can keep 40 nodes alone

qwerttaa · April 2022

@miau said:

@qwerttaa said:

@FrankZ said:

@qwerttaa said: i will do some test more
if official sources debian11 still autoshutdown
i will check official sources debian10

I ran AlmaLinux8 for some days without any shut downs. One VPS was installed from template and one from netboot ISO. Now running CentOS7 one installed from template and the other from CentOS7Server ISO. As I stated above no shutdowns so far. If you are sure it is not OOM maybe this could be related to Debian 11. I will install Debian 11 on one VPS tomorrow and see what results. What file system type are you using?

thank you
file system type is ext4
but i think centos memory usage is higher than debian....
AlmaLinux8, i have no idea
i have 5 vps, there are all debian11 now
all low end stuff except digiocean

The installation template is minimal version. If you get rid of NetworkManager and firewalld, its resource usage should be the same.
My Alma instance idling at 100mb ram.
I think I can free up some more ram (and increase swap utilization) if I disable tuned, but my 1.5gb box is not memory starved so I never bothered to tweak beyond removing trash packages.

i will be check for few days

VirMach · April 2022

Update: We're around 67% activated for Tokyo.

taizi · April 2022

I am not the ticket owner, but can I know the real reason of refund ticket got rejected

his name(in whmcs) is "fdg dhg"

I can't see the reason why this MJJ got rejected, does he hide something, or staff member really just reject it

original ticket owner's thread:https://hostloc-com.translate.goog/thread-999843-1-1.html?_x_tr_sl=zh-CN&_x_tr_tl=en&_x_tr_hl=zh-CN&_x_tr_pto=wapp

lengx1616 · April 2022

@VirMach said:

@lengx1616 said:

@VirMach said:

@lengx1616 said:
Yesterday you sent me an email Your service may be recreated. Today, when I log in to my account, it shows Login Details Incorrect. Please try again. I didn't receive an email to retrieve my password.

You can use the password reset button in this case.

@VirMach said:

@lengx1616 said:
Yesterday you sent me an email Your service may be recreated. Today, when I log in to my account, it shows Login Details Incorrect. Please try again. I didn't receive an email to retrieve my password.

You can use the password reset button in this case.

But I didn't get the email, it's been almost two hours

Right, I understand you didn't get an email, if you're saying it was recreated and you didn't get an email, then you would not have the password so the only solution is to use the password reset button on the service details page.

Resetting the control panel password will send an email soon, but there is no email to reset the account password, and the recharge control panel cannot log in

Masonncle · April 2022

@VirMach said:
Update: We're around 67% activated for Tokyo.

Great, even though mine's in the 33% group

ftsetxgx · April 2022

@VirMach said:
Update: We're around 67% activated for Tokyo.

Is this activation for the first two-year pre order customers?

nick_ · April 2022

Nice! I'm still excitedly waiting for my tiny 384 MB VPS to be activated. Wonder what else I can do with it besides using it as a VPN.

xmcm · April 2022

Just now I found that our Tokyo VPS has been opened, but the bill due date is April 7. Today it is April 12. Will the compensation be made in the middle of five days?

ZA_capetown · April 2022

@nick_ said:
Nice! I'm still excitedly waiting for my tiny 384 MB VPS to be activated. Wonder what else I can do with it besides using it as a VPN.

Even better than using it as an VPN is to let it idle!

leendon · April 2022

@xmcm said:
Just now I found that our Tokyo VPS has been opened, but the bill due date is April 7. Today it is April 12. Will the compensation be made in the middle of five days?

You think too much

Such · April 2022

@VirMach said:
Important Ticket Update

We're falling behind on tickets, and it's ballooning even further. Hundreds of requests for personal updates are still being created. The titles are not all that great. There's also many tickets regarding announcements made, such as when SolusVM was down and it was posted as a network issue, when TYOC040 had emergency emails sent out, and tons of misusage of the "report outage" button. Skimming through, the majority of the rest seem to be regarding things like "No CDRom" where people check on SolusVM and see no ISO but do not check service page, or "Missing OS" when they did not even initially install one. Lots of vague titles "Japan" which are mostly asking for updates as previously mentioned but some include various other questions and issues discussed inside so it's difficult to sort. We also have a lot of titles that sound like people were facing billing issues, such as "I paid, but were is my VPS?" which could usually be used to describe a payment issue but then it could just be about the fact that the pre-order is pending. Even more tickets about the Cloudflare timeouts, ratelimits, a lot of tickets about specific kernel panic-related errors where a compatible OS just needs to be installed, and tons of "connection issue" tickets to describe every varying level of high ping, packet loss, server just not configured properly, or even when it's just functioning fine, and with most missing any actual troubleshooting data requested before the ticket is created. Then there's all the custom requests, like specific templates, CPU passthrough, location change requests, package change requests, billing cycle changes, refund requests for store credit, tickets referencing other tickets, duplicates of the same tickets, requesting to buy the expired sale, the usual threats, re-install requests where they want us to do it for them, manual IP change tickets, recreating Tokyo on other nodes, and general complaints. The biggest problem of all seems to be that once the issue is no longer an issue, the majority of people do not close their tickets, so while we focused on mass resolution of issues, it did not bring down the ticket numbers even though it was resolved.

We cannot realistically answer this volume of tickets, especially with the current state of the website with Cloudflare and lag, and it's more difficult finding the valid tickets inside the quantity of incorrectly created ones, which will only delay us getting to the valid tickets if we continue this way.

Therefore, all tickets created by people who have special offers or tickets created by people with multiple accounts will be closed.

I'm skimming through all these tickets before closing them, based on the title only, which is how we usually request people create their tickets (with a descriptive title.) If anyone [A] used a concise title to describe their issue and [B] the issue seems valid and not related to anything we are already fixing on a mass scale or something we specifically requested tickets not to be created for, etc, then I'll open the ticket and provide an answer to those, even after they are closed. It's possible I will miss some.

For the next 7 days, if you are facing an urgent issue ONLY or want to make a VALID request at this time I recommend creating the ticket, with a very good title, in the priority department. You will not be billed as long as it's one of the valid or urgent issues listed below.

Valid tickets & urgent issues include:

Requesting a refund for a service where you are eligible for a refund. Ensure the word "Refund" is in the ticket title and you clearly state your request.

An issue which we are not already fixing, so excluding issues such as "offline" services as a result of the disk issue on TYOC033 and TYOC035, which you absolutely cannot resolve on your end. If external VNC is not functioning/VNC is confirmed broken, or your service cannot power on with the appropriate OS installation (after power off)

Reporting a payment made, with transaction ID, for any invoice not marked as "paid" correctly, as in not registered on our system.

Any ticket that I specifically told you that you specifically should create, as in I replied to you and only you here and told you to make the ticket.

In the rare case that there is a real connection issue stopping you from accessing your service (this is nearly 0% chance) with included MTR only, and after confirmation that you checked VNC for service to be functional, correct firewall settings, and you are essentially 100% sure that the service is online and just not publicly accessible by anyone on the internet, and you cannot physically resolve it on your end.

Does NOT include:

Asking for an update on pre-order service.

Asking for an activation of your special offer.

Asking for re-installation.

Asking for a template/ISO to be added.

Asking for rDNS to be added or removed (we cannot process them for Ryzen at this time.)

Asking for a refund for store credit deposit.

Refund quest when you are not eligible.

Asking to migrate locations.

Transferring services (we are not processing that at this time.)

Reporting any widespread issue without first posting it here and confirming if you should create a ticket for it.

Asking to uncancel/un-refund a cancelled and refunded order.

Reporting an outage on a Ryzen node. We are aware of all outages on our end and any issue with deployment should be discussed here, we simply can't get to all of them individually right now.

Custom ISO request (we are not processing that at this time, use Netboot.)

Requesting assistance with making a payment for a special order such as card declined (we cannot assist you in a timely manner, you will unfortunately just not be able to buy the special.)

Any pre-order/sales related pre-sales questions

Restoring invoice to unpaid (too many people didn't make payments on time, many are already queued for termination. You can assume service will end due to late payment.)

Requesting IPv6 (we will automatically assign there or have a button when available.)

Locating your service or account if you have multiple accounts (consider not having multiple accounts.)

Questions about upcoming migrations (we'll announce it and send emails.)

Making any account or service modifications such as changing your email, term changes, upgrades, downgrades, changing service, customizations.

Making a ticket asking why your old ticket was closed.

Connection issues. We will expect some level of packet loss, slow speeds, etc.

Web VNC not functioning (use external.)

Of course nothing is stopping you from making a ticket, but we will strictly enforce the priority fee for all the above, as in, this is not an invitation to make a priority ticket for the same ticket that was closed. You should only create a priority ticket to ensure that your VALID request is answered at all.

I'm going to begin closing tickets after answering any questions about the above here, and I'd like to hear your feedback, if you disagree with anything, so we can clarify it before I begin closing these tickets. Let me know if you think I'm forgetting anything extremely important.

Short version: most tickets created by people with a special offer on their account will be closed, unless it has a good title. If it's urgent, recreate it in the priority ticket department and it will be answered much sooner, and we will not bill you as long as you use common sense (our version of common sense as described above.)

@taizi > @taizi said:

I am not the ticket owner, but can I know the real reason of refund ticket got rejected

his name(in whmcs) is "fdg dhg"

I can't see the reason why this MJJ got rejected, does he hide something, or staff member really just reject it

original ticket owner's thread:https://hostloc-com.translate.goog/thread-999843-1-1.html?_x_tr_sl=zh-CN&_x_tr_tl=en&_x_tr_hl=zh-CN&_x_tr_pto=wapp

VirMach · April 2022

I'm proceeding with ticket cleanups as promised a few pages back. On top of that, any ticket I view I'll be viewing and making sure no other tickets are opened, otherwise they're being merged and being put at the back of the ticket queue. Anyone who created unnecessary spam tickets (up to me what I consider as that) is also being added to a list of beta testers for our AI ticket system. We're not going to really change the response time or anything like that but you get to speak to an AI until you realize you're speaking to an AI so it keeps you occupied and hopefully you don't spam our system with tickets while you're busy speaking with an AI.

ZA_capetown · April 2022

@xmcm said:
Just now I found that our Tokyo VPS has been opened, but the bill due date is April 7. Today it is April 12. Will the compensation be made in the middle of five days?

Yes, @Virmach is always fair and just, so you do not have to worry about that.

Either the date will be extended, or the approx $0.09 or how much ever, will be credited to you.

It might still get adjusted automatically in the next couple of days, but if it doesn't I suggest you just first wait a week or so, for things to calm down and get less busy.
And then you could open a ticket about it if you feel it is important, and I'm sure they'll then adjust it.

keyupai · April 2022

@VirMach said:
Update: We're around 67% activated for Tokyo.

67% include storage services？

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In this Discussion

★ VirMach ★ RYZEN ★ NVMe ★★ $8.88/YR- 384MB ★★ $21.85/YR- 2.5GB ★ Instant ★ Japan Pre-order ★ & More

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