Comments

• TheOnlyDK Member

  March 2022

  I check my virmach account every day or two, not activated so far and I'm actually happy about it. It's for idling anyways, free is better than paying. Having the service activated first will also means subject to all sorts of bugs and instability, which you're paying for, so I really don't get why people can't have patience.

  @virmach got any options to have services activated last? want to idle for free for longer

  Thanked by 12FrankZ dev077 noisycode mrTom go626201 tototo taizi yoursunny bakageta Unixfy Xrmaddness bulbasaur
• haynhat Member

  March 2022

  @TheOnlyDK said:
  @virmach got any options to have services activated last? want to idle for free for longer

  The same here, haha

  Thanked by 1TheOnlyDK
• sanvit Member

  March 2022

  @TheOnlyDK said: @virmach got any options to have services activated last? want to idle for free for longer

  lol was thinking the same

  Thanked by 1TheOnlyDK
• tamicrealo Member

  March 2022

  @TheOnlyDK said: ...so I really don't get why people can't have patience.

  COVID-19: be positive be patience

  Thanked by 1TheOnlyDK
• SonnyCUI Member

  March 2022

  @SonnyCUI said:

  @SonnyCUI said:

  @SonnyCUI said:

  @VirMach said:

  @SonnyCUI said:

  @VirMach said:

  @SonnyCUI said:

  @VirMach said:

  @SonnyCUI said:
  I have Placed the 4 VPS orders, the system automatic split each one to sub account, when I purchase new vps.

  Create support ticket, the support team said they will merge them to my main account, but finial someone refund my 3 VPS without notice me or the agreement they settle.

  And I wait weeks, no one give me any updates. it's really unacceptable.

  @VirMach Ticket #509751

  The ticket you provided, I don't see that one being cancelled/refunded, it's pending.

  Invoice #1399104 - Ryzen Special 384 LA
  Invoice #1400321 - Ryzen Special 2560 JP
  Invoice #1401040 - STORAGE-250G JP

  already been refunded in my sub account, and money had back, when I wait the support team merge VPS. and wait to now.

  Merge ticket is unrelated to that. Check other ticket, if you have other ticket that may be why.

  I only create merge ticket to avoid any mis understanding, I did not create other ones.

  the support team reply me as:

  "Hi, please provide the order or invoice ID for each of these purchases so that we can track the accounts and merge them into your main account.

  Qi G."

  then I provided the all four invoices (16th MAR), the next day all 3 VPS in sub account had been refunded. and no one reply me or update me on ticket. I know it a week ago.

  @VirMach please help on this, thanks a lot.

  I need other ticket IDs you created.

  @VirMach I only created Ticket #509751 for merge my VPS to my main account.

  Now I create #114194 #498498 #940526 asked recreate invoice to process. thanks a lot.

  I saw you route #114194 #498498 to billing department

  940526 have not yet route to billing department, btw when these can be fixed?

  @VirMach thanks agian.

  @VirMach all the ticket not update, could you please help to push, it's really unacceptable, agreed to merge VPS, but refund the paid invoice indeed.

  the tickets need to follow:#114194 #498498 #940526

  @VirMach another two days past, cloud you please help to fix your support team's mistake?
• noisycode Member

  March 2022

  @TheOnlyDK said:
  I check my virmach account every day or two, not activated so far and I'm actually happy about it. It's for idling anyways, free is better than paying. Having the service activated first will also means subject to all sorts of bugs and instability, which you're paying for, so I really don't get why people can't have patience.

  @virmach got any options to have services activated last? want to idle for free for longer

  Heck, you're definitely genius!
• Daniel15 Veteran

  March 2022 edited March 2022

  @DoucheBagz said:

  @VirMach said:
  Alright guys, looks like this is more complicated than I thought.

  The more I look into it, the more this looks like a kernel bug, dating back to quite some time, and supposedly "fixed" with a lot of patches, but re-appears. Our firmware on the NVMe is up to date (not that they release anything for Linux) and everything looks normal. I'm going to be testing every variation in the office again to see what works.

  @DoucheBagz said:

  @VirMach said:

  @DoucheBagz said:

  @VirMach said:

  @DoucheBagz said:
  Sorry to post here about this @VirMach , but is there any chance for you to look into my ticket please? #994620 - it has been almost 6 days since I have had a reply. It says updating my ticket could result in a delay so I am posting here. The VPS hasn't worked since it was delivered. Thank you for the assistance!

  You have an ISO mounted which doesn't work.

  Thanks for the reply. Can you please advise which ISOs work? So far I have tried Almalinux 8.4-8.5, Ubuntu 20.04-21.04 as well as CentOS8 ISO. None of those 5 have worked. Cheers

  Don't use ISO.

  Thanks again for the reply, How do I get an OS installed if I am unable to use ISO? There are no templates available under the reinstall option. Cheers

  On both SolusVM and WHMCS?

  I hadn't actually checked in WHMCS, I assumed I would of had more functionality through SolusVM. There looks to be templates available through WHMCS, and the Ubuntu 20.04 image at least seems to work, but none of the others that I have tested. There were no images available in solus.

  However, I do not wish to use Ubuntu 20.04. I was hoping to try a custom ISO but its stuck on a message of 'We're working on this...' after adding the ISO

  If you see iPXE when booting the VPS, try pressing CTRL+B then netbooting into netboot.xyz: https://netboot.xyz/docs/booting/ipxe

  Otherwise, if you find a working image (sounds like Ubuntu 20.04 works), you can configure GRUB to add netboot.xyz as an option: https://netboot.xyz/docs/booting/grub then reboot into it and install any OS it supports.

  Thanked by 1DoucheBagz
• qwerttaa Member

  March 2022

  I can't receive the two-step authentication email. Can't log in to my account now. Can anyone tell me what to do????

  Does anyone have the same problem as me?

  How to solve it?

  @VirMach I want my account back, And my vps on it
• VirMach Member, Patron Provider

  March 2022

  @LiliLabs said: the Gold P31 is probably the best.

  I agree, I wish we would have only bought those in the end. The latency, power, and everything else on those is pretty amazing too.

  @LiliLabs said: We've had great luck with their enterprise NVMe

  Do you have a specific model number for that?

  @TheOnlyDK said:
  I check my virmach account every day or two, not activated so far and I'm actually happy about it. It's for idling anyways, free is better than paying. Having the service activated first will also means subject to all sorts of bugs and instability, which you're paying for, so I really don't get why people can't have patience.

  @virmach got any options to have services activated last? want to idle for free for longer

  @haynhat said:

  @TheOnlyDK said:
  @virmach got any options to have services activated last? want to idle for free for longer

  The same here, haha

  @sanvit said:

  @TheOnlyDK said: @virmach got any options to have services activated last? want to idle for free for longer

  lol was thinking the same

  We'll of course update the due dates until its actually functional, but yes, later activations will be smoother and have all the templates and ISO working so less headache on your end.

  @SonnyCUI said:

  @SonnyCUI said:

  @SonnyCUI said:

  @SonnyCUI said:

  @VirMach said:

  @SonnyCUI said:

  @VirMach said:

  @SonnyCUI said:

  @VirMach said:

  @SonnyCUI said:
  I have Placed the 4 VPS orders, the system automatic split each one to sub account, when I purchase new vps.

  Create support ticket, the support team said they will merge them to my main account, but finial someone refund my 3 VPS without notice me or the agreement they settle.

  And I wait weeks, no one give me any updates. it's really unacceptable.

  @VirMach Ticket #509751

  The ticket you provided, I don't see that one being cancelled/refunded, it's pending.

  Invoice #1399104 - Ryzen Special 384 LA
  Invoice #1400321 - Ryzen Special 2560 JP
  Invoice #1401040 - STORAGE-250G JP

  already been refunded in my sub account, and money had back, when I wait the support team merge VPS. and wait to now.

  Merge ticket is unrelated to that. Check other ticket, if you have other ticket that may be why.

  I only create merge ticket to avoid any mis understanding, I did not create other ones.

  the support team reply me as:

  "Hi, please provide the order or invoice ID for each of these purchases so that we can track the accounts and merge them into your main account.

  Qi G."

  then I provided the all four invoices (16th MAR), the next day all 3 VPS in sub account had been refunded. and no one reply me or update me on ticket. I know it a week ago.

  @VirMach please help on this, thanks a lot.

  I need other ticket IDs you created.

  @VirMach I only created Ticket #509751 for merge my VPS to my main account.

  Now I create #114194 #498498 #940526 asked recreate invoice to process. thanks a lot.

  I saw you route #114194 #498498 to billing department

  940526 have not yet route to billing department, btw when these can be fixed?

  @VirMach thanks agian.

  @VirMach all the ticket not update, could you please help to push, it's really unacceptable, agreed to merge VPS, but refund the paid invoice indeed.

  the tickets need to follow:#114194 #498498 #940526

  @VirMach another two days past, cloud you please help to fix your support team's mistake?

  If this is about the services being refunded I'll take a look at those tickets today and see why that happened.

  @qwerttaa said:

  I can't receive the two-step authentication email. Can't log in to my account now. Can anyone tell me what to do????

  Does anyone have the same problem as me?

  How to solve it?

  @VirMach I want my account back, And my vps on it

  Are your account and user emails both the same?
• yhaoo Member

  March 2022

  @VirMach said:

  @cybertech said: kioxia has lower TBW than competition

  I think I changed my mind on TBW.

  It's not really indicative of anything. Yes, theoretically, and I would probably originally argue this, if they advertise higher, then they clearly are confident in their product and it will last longer. But the more I looked into it, there's plenty of shoddy ones that have 5 year and really high TBW. Except they just make the entire RMA process hell. Some will ignore you, some want you to send it directly to another country and take weeks to months, and reject it for whatever reason, and most importantly, a lot of them count on you just not cashing in the warranty so they'll advertise whatever.

  In the end TBW doesn't mean anything other than when the warranty runs out.

  MTBF is the one that means something, it's the mean time to failure, but pretty much all of them are the same there.

  (edit) I must say though that of course different specific controllers combined with different specific DRAM and NAND/V-NAND will definitely have different lifespans but the only way to truly know is to look at the advertised life of those components specifically, which is difficult to find and kept behind closed doors in a lot of cases.

  @yhaoo said:
  https://billing.virmach.com/serverstatus.php
  "Affecting System - LAKVM26
  03/15/2022 20:52 Last Updated 03/16/2022 22:42
  Dear VirMach Customers,
  We are currently investigating an unexpected outage with LAKVM26. We will update you as soon as we hear back from our datacenter.

  Update 10:27PM 03/15/2022 - Currently it appears that the RAID controller or failed drives may be the issue. When rebooted the machine appears to boot into a MEGARAID drive missing screen. IPMI is not currently working so we are having a KVM attached so we can attempt to resolve IPMI and then the RAID array.

  Update 2:20AM 03/16/2022 - It appears that 4 out of the 8 drives have failed in this machine. We have forwarded this issue to a systems administrator so we can find a solution to minimize data loss as much as possble.

  Update 10:41 03/16/2022 - Unfortunately we were unable to repair the failed RAID array. We are currently evaluating the next best course of action for this.
  Thanks,
  VirMach Support"

  No fix to date!

  Only solution at this point is data wipe and re-install if you are in a hurry, give me the ticket ID for that request if that's what you want. We're still trying to avoid that, and that sometimes takes weeks for shipping things around and coordinating with the datacenter. This situation happens once every few years, and this is one of them.

  The RAID controller failed in conjunction with at least one drive, and caused a chain reaction.

  View Ticket #595988
• fluffernutter Member

  March 2022

  @VirMach said:

  @LiliLabs said: the Gold P31 is probably the best.

  I agree, I wish we would have only bought those in the end. The latency, power, and everything else on those is pretty amazing too.

  @LiliLabs said: We've had great luck with their enterprise NVMe

  Do you have a specific model number for that?

  We use the KCD61VUL6T40, but it's a u.2 drive. I would honestly just stick to the Hynix stuff, I forgot Kioxia doesn't make any m.2 drives (or at least not any enterprise ones).
• imok Member

  March 2022

  Wow new thread by VirMach.

  Thanked by 1FrankZ
• TimboJones Member

  March 2022

  @VirMach said:

  @cybertech said: kioxia has lower TBW than competition

  I think I changed my mind on TBW.

  It's not really indicative of anything. Yes, theoretically, and I would probably originally argue this, if they advertise higher, then they clearly are confident in their product and it will last longer. But the more I looked into it, there's plenty of shoddy ones that have 5 year and really high TBW. Except they just make the entire RMA process hell. Some will ignore you, some want you to send it directly to another country and take weeks to months, and reject it for whatever reason, and most importantly, a lot of them count on you just not cashing in the warranty so they'll advertise whatever.

  In the end TBW doesn't mean anything other than when the warranty runs out.

  MTBF is the one that means something, it's the mean time to failure, but pretty much all of them are the same there.

  (edit) I must say though that of course different specific controllers combined with different specific DRAM and NAND/V-NAND will definitely have different lifespans but the only way to truly know is to look at the advertised life of those components specifically, which is difficult to find and kept behind closed doors in a lot of cases.

  @yhaoo said:
  https://billing.virmach.com/serverstatus.php
  "Affecting System - LAKVM26
  03/15/2022 20:52 Last Updated 03/16/2022 22:42
  Dear VirMach Customers,
  We are currently investigating an unexpected outage with LAKVM26. We will update you as soon as we hear back from our datacenter.

  Update 10:27PM 03/15/2022 - Currently it appears that the RAID controller or failed drives may be the issue. When rebooted the machine appears to boot into a MEGARAID drive missing screen. IPMI is not currently working so we are having a KVM attached so we can attempt to resolve IPMI and then the RAID array.

  Update 2:20AM 03/16/2022 - It appears that 4 out of the 8 drives have failed in this machine. We have forwarded this issue to a systems administrator so we can find a solution to minimize data loss as much as possble.

  Update 10:41 03/16/2022 - Unfortunately we were unable to repair the failed RAID array. We are currently evaluating the next best course of action for this.
  Thanks,
  VirMach Support"

  No fix to date!

  Only solution at this point is data wipe and re-install if you are in a hurry, give me the ticket ID for that request if that's what you want. We're still trying to avoid that, and that sometimes takes weeks for shipping things around and coordinating with the datacenter. This situation happens once every few years, and this is one of them.

  The RAID controller failed in conjunction with at least one drive, and caused a chain reaction.

  MTBF is also bullshit. I'm 100% certain this isn't based in reality.

  You need to make friends with a data recovery specialist who can tell you from experience what are lemons and what are tanks.
• sangatsetia Member

  March 2022

  Hello @virmach just want to ask, when will the package migrate from LA10GKVM22 to Los Angeles, CA - DTLA Psychz
  just want to know the latest updates.
• ben47955 Member

  March 2022

  I would I guess most remaining server are not gonna get shipped until the issues is fixed if they use ryzen 5000. If my memory is correct this represent a good chunk of all their new server.
• skkinsi Member

  March 2022

  tokyo any update？thank you
• skorous Member

  March 2022

  @skkinsi said:
  tokyo any update？thank you

  Yes. Nothing changed.

  Thanked by 5FrankZ plumberg DanSummer imok bulbasaur
• xmd5 Member

  March 2022

  It's the end of the month and Tokyo hasn't opened yet!
• FrankZ Barred

  March 2022

  I would rather see the systems be deployed later and be stable than deployed fast and have lots of problems.

  Thanked by 9Sahu1990 DanSummer TheOnlyDK mrTom ZA_capetown taizi bark yoursunny fw_thf
• qwerttaa Member

  March 2022

  @VirMach said:

  @qwerttaa said:

  I can't receive the two-step authentication email. Can't log in to my account now. Can anyone tell me what to do????

  Does anyone have the same problem as me?

  How to solve it?

  @VirMach I want my account back, And my vps on it

  Are your account and user emails both the same?

  yes, same one

  I can receive a confirmation email when I turn on 2-Step Verification function

  but I can't receive a 2-Step Verification email the when I sign in, I tried many times and couldn't get the email

  ticket #552008

  here is my email

  wushantao
  -a-t-
  hotmail
  =d=o=t=
  com
• Daniel15 Veteran

  March 2022

  @TimboJones said: You need to make friends with a data recovery specialist who can tell you from experience what are lemons and what are tanks.

  I'm looking forward to Backblaze collecting more data on SSDs. They have a LOT of good data on HDDs (https://www.backblaze.com/blog/backblaze-drive-stats-for-2021/) but not as much on SSDs yet. They have https://www.backblaze.com/blog/ssd-edition-2021-drive-stats-review/ but the sample size is too low.
• zhoumeng Member

  March 2022

  @qwerttaa said:

  @VirMach said:

  @qwerttaa said:

  I can't receive the two-step authentication email. Can't log in to my account now. Can anyone tell me what to do????

  Does anyone have the same problem as me?

  How to solve it?

  @VirMach I want my account back, And my vps on it

  Are your account and user emails both the same?

  yes, same one

  I can receive a confirmation email when I turn on 2-Step Verification function

  but I can't receive a 2-Step Verification email the when I sign in, I tried many times and couldn't get the email

  ticket #552008

  here is my email

  wushantao
  -a-t-
  hotmail
  =d=o=t=
  com

  I waited 20 days for the same problem and it still didn't work out.
• Mayte Member

  March 2022

  @zhoumeng said:

  @qwerttaa said:

  @VirMach said:

  @qwerttaa said:

  I can't receive the two-step authentication email. Can't log in to my account now. Can anyone tell me what to do????

  Does anyone have the same problem as me?

  How to solve it?

  @VirMach I want my account back, And my vps on it

  Are your account and user emails both the same?

  yes, same one

  I can receive a confirmation email when I turn on 2-Step Verification function

  but I can't receive a 2-Step Verification email the when I sign in, I tried many times and couldn't get the email

  ticket #552008

  here is my email

  wushantao
  -a-t-
  hotmail
  =d=o=t=
  com

  I waited 20 days for the same problem and it still didn't work out.

  When the boss is in a good mood, maybe he will solve it for you.
• kemagudu Member

  March 2022

  Does anyone know when will be the time for Virmach to open Japan Tokyo VPS? It has been in pending status for over 2 Weeks.
• treesky2017 Barred

  March 2022

  5900 die again. I want to migrate to 3900
• passwa Member

  March 2022

  hey boss wake up！！！！！
• OKHao Member

  March 2022

  I would rather see the systems be deployed later and be stable than deployed fast and have lots of problems.
• SakuraCat Member

  March 2022

  oh, no. node"RYZE.TYO-C039.VMS" seems like "boom" again. my disk disappear again......
• lynxfox Member

  March 2022

  @SakuraCat said:
  oh, no. node"RYZE.TYO-C039.VMS" seems like "boom" again. my disk disappear again......

  Me too!
• qwerttaa Member

  March 2022

  @zhoumeng said:

  @qwerttaa said:

  @VirMach said:

  @qwerttaa said:

  I can't receive the two-step authentication email. Can't log in to my account now. Can anyone tell me what to do????

  Does anyone have the same problem as me?

  How to solve it?

  @VirMach I want my account back, And my vps on it

  Are your account and user emails both the same?

  yes, same one

  I can receive a confirmation email when I turn on 2-Step Verification function

  but I can't receive a 2-Step Verification email the when I sign in, I tried many times and couldn't get the email

  ticket #552008

  here is my email

  wushantao
  -a-t-
  hotmail
  =d=o=t=
  com

  I waited 20 days for the same problem and it still didn't work out.

  I hope this problem can be completely fixed.